Audience
Mid-sized to enterprise companies, retail and etail companies seeking a solution to build their brand
About Kustomer
Kustomer is a centralized customer service platform built for your brand to deliver exceptional experiences in today’s on-demand, customer-first world. See all customer info on single timeline. Take requests from anywhere, reply in a single thread. Configurable interface to automate repetitive tasks. Kustomer makes personalized, efficient and effortless customer service a reality. Accelerate customer conversations and eliminate tedious questions by providing a holistic view of the customer. Unify customer purchase and activity history from all your systems on the Kustomer timeline, so agents have data-driven, actionable conversations without changing screens. Give your customers and agents the freedom to switch between different channels as needed during a conversation for a true omnichannel experience. Agents will always have the context to progress conversations forward without customers repeating information whether communicating through email, chat, SMS, voice, Facebook Messenger
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Kustomer Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Great CRM packed with automation " Posted 2021-02-25
Pros: Loved that is connected to our contact center and automated so much for our teams to make them more productive.
Cons: the only con with this platform at first it is hard to negate around and figure out how to do things. We had internal resources to help us with our integration.
Overall: Overall my experience has been great with Kustomer, and now that Facebook purchased them I'm sure a lot more is to come
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