Audience

Companies searching for a solution to manage, and analyze feedback

About Key Survey

A Single Integrated Platform to Collect, Manage, and Analyze Feedback. Key Survey’s professional survey software provides the power and flexibility to centralize data and feedback collection across the entire enterprise. Users enjoy a seamless, controlled environment that ensures data is accurate, integrated, and actionable. Enterprise-wide online survey tool. Closed-loop automation and workflows. Integrates seamlessly with existing systems. By moving your customer satisfaction programs to Key Survey, you gain access to the industry’s most robust survey tool with years of experience delivering high-powered customer satisfaction solutions. Advanced survey options let you create the optimal survey experience for your customers that promotes participation and produces a volume of meaningful results for managers to analyze and act on.

Pricing

Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 2 User Reviews

Overall 5.0 / 5
ease 4.0 / 5
features 4.5 / 5
design 4.5 / 5
support 4.0 / 5
More Reviews Write a Review

Company Information

Key Survey
Founded: 2002
United States
www.keysurvey.com

Videos and Screen Captures

Play Video Key Survey Screenshot 1 Key Survey Screenshot 2
Sogolytics
Sogolytics
(852 Ratings)
Sogolytics is an experience management platform that enables companies to collect, analyze, and utilize customer and employee data to fuel business growth. Organizations across industries leverage Sogolytics to monitor interactions at all customer and employee touchpoints. Best-in-class reporting provides real-time, actionable insights to predict and mitigate potential issues. SogoCX enhances every aspect of an organization's customer experience. This means: improved conversion rates, streamlined data management, and understanding customers to drive return on investment. With SogoCX, organizations leverage touch points to measure key metrics such as NPS, CSAT, and CES. SogoEX is an employee experience management software for organizations to gather and utilize data to increase engagement and minimize turnover. The platform was designed to allow HR and leadership to drive organizational change through real-time feedback collection, employee engagement, and an exchange of ideas.
Learn more
QuestionPro
QuestionPro
(11 Ratings)
QuestionPro is a leading online survey software tool approved by over 96% of reviewers across the Internet. Our easy-to-use software lets you make, distribute, and analyze online surveys, polls, forms, and quizzes. Use our advanced features to completely customize the survey experience and power sophisticated analysis. And when you need help, we offer industry leading 24 X 7 LiveChat for all users. QuestionPro has 4 product editions - Essentials (the free version), Advanced (for single users), Team (for collaboration), and Research (with all premium features). We have hundreds of survey templates ready and 38+ question types to help everyone create questionnaires and personalized surveys. There are numerous ways to reach respondents through email, integrated pop-ups, SMS, and social sharing. With over 10 million users across 100 countries, we have provided survey software to Fortune 100 companies, academic institutions, small businesses, and individual researchers for 17+ years.
Learn more
Supportbench
Supportbench
(53 Ratings)
Supportbench is a powerful customer service management tool that helps you deliver exceptional customer support. We are razor focused in helping teams that have to support other businesses (B2B) in helping to manage all of the complexities that arise when supporting these high volume environments. Supportbench provides enterprise-level tools that allow mid-sized businesses to help retain more customers, automate more, while saving costs. Features include customizable surveys including NPS and CSAT, seamless integrations to CRMs like Salesforce, real time analytics, built in scheduling tools, knowledge base, support ticketing system, agent and team scorecards, customer success health scoring, adaptive response times and much more. Our reviews SAY IT ALL ..🎤.
Learn more
CheckMarket
CheckMarket
Enterprise survey software with users in 150 countries. Conduct insightful surveys and gain actionable feedback! Monitor customer experience (CX), employee experience (EX) and engagement. Close the loop with shareable reports, dashboards, alerts and follow-up tools like text analysis, benchmarks, dynamic text,.. Collecting data is just the first step. The real value lies in the efficiency of reporting. We provide you with real-time reporting so you can spot trends earlier, and get the information deep into your organization in order to improve processes. After you are done building an insightful report, share it with others. Create different share links, each with different filters, depending on what you want viewers to see all based on your own operational data, hierarchy and organization. Integrate with Slack, Zendesk, API, CRM & more. Includes unlimited users and works in 49 languages. Clients include L'Oreal, Toyota, Allegiance Bank, Sony, the Government of Canada,...
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Product Details

Platforms Supported
SaaS
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

Key Survey Frequently Asked Questions

Q: What kinds of users and organization types does Key Survey work with?
Q: What languages does Key Survey support in their product?
Q: What kind of support options does Key Survey offer?
Q: What other applications or services does Key Survey integrate with?
Q: Does Key Survey have a mobile app?
Q: What type of training does Key Survey provide?
Q: Does Key Survey offer a free trial?

Key Survey Product Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction

360 Degree Feedback
Analytics
Complaint Monitoring
Feedback Collection
Survey Management
Call Reporting

Market Research

Benchmarking
Data Management
Sample Management
Survey Management
Compensation Management
Email / Online
Face-to-Face
Panel Management
Paper-Based
Phone-Based
Statistical Analysis

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Key Survey Reviews

Write a Review
  • Mbaire S.
    Chief Accountant
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "My Experience With This Survey Software"

    Posted 2021-04-20

    Pros: I like that this software offers great features yet the price is very competitive.
    Everything from deployment, using and understanding the many survey features, to launching and managing surveys, everything is seamless and this is one reason I enjoy using Key Survey.
    Did I mention it has the best User Interface?

    Cons: While not many software are flawless, I can confidently say that Key Survey has been very effective and I have had no issues with this software.

    Overall: We implemented Key Survey at a time that we need a powerful survey tool and the tool has been up to the task. It is effortless to use and the presence of templates makes the whole process of surveying seamless.

    Read More...
  • Stephen K.
    Digital Marketer
    Used the software for: 2+ Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Best Survey Software "

    Posted 2021-04-19

    Pros: There are many things I like about Key Survey. First, this survey tool is cost effective.
    There are many features at my disposal when it comes to collecting and analyzing feedback data.
    The tool comes with templates which makes creating surveys easy and fast.

    Cons: With Key Survey, it is all smiles as I cannot think of any issues with the tool. Ever since deployment, I haven't had any bad experiences.

    Overall: When it comes to collecting and analyzing feedback, Key Survey offers the best features and I have had a great experience with this survey software. It sis o easy to use yet it comes with many features making surveying a breeze.

    Read More...
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