Audience

Organizations interested in a powerful customer service solution

About Kayako

Deliver exceptional customer service in multiple languages across live chat, email, Facebook and Twitter. For SMBs looking for a fully integrated cloud-hosted help desk to immediately start supporting customers. Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel. Support customers better, and stay personal as you grow. Kayako’s award-winning helpdesk solution includes our live chat software as one of the many tools to help you with your customer support success. Kayako’s live chat tool enables you to provide a tailored, engaging live chat experience 24/7. You can help customers in real time across every channel—all from within Kayako’s dashboard. It’s quick and easy to customize our live chat software and integrate it into your website, iOS and Android apps.

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Pricing

Starting Price:
$9.00/month/user
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 4.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 4.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

Kayako
Founded: 2001
United Kingdom
www.kayako.com

Videos and Screen Captures

Kayako Screenshot 1
Kayako Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
24/7 Live Support
Online

Kayako Frequently Asked Questions

Q: What kinds of users and organization types does Kayako work with?
Q: What languages does Kayako support in their product?
Q: What kind of support options does Kayako offer?
Q: What other applications or services does Kayako integrate with?
Q: What type of training does Kayako provide?
Q: Does Kayako offer a free trial?
Q: How much does Kayako cost?

Kayako Product Features

Customer Service

Alerts / Escalation
Knowledge Base
Live Chat
Self Service Portal
Appointment Management
Call Center Management
Email Management
Performance Metrics
Queue Management
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Incident Management

ITSM

Asset Tracking
Contract/License Management
Dashboard
Project Management
Release & Deployment Management
Self Service Portal
Availability Management
Change Management
Configuration Management
Incident Management
Problem Management

Issue Tracking

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Task Management
Recurring Issues
Scheduling

Live Chat

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Kayako Additional Categories

Kayako Verified User Reviews

Write a Review
  • Shruti K.
    SMM Manager
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "'Powerful platform' with 'Professional services'"

    Posted 2020-07-15

    Pros: Kayako helps in building personal relationship with our customers that initially increases productivity. It's a customer service software. Helps team to achieve targets by getting more customers. Live chat support. Suggests helpful searches. Easy to use and implement.

    Cons: Highly recommended software. Easy to use. No training required.

    Overall: Powerful service build customer loyalty. Free trial package is available. Secure and reliable software. Wonderful dashboard. The best part is it can be structured as per customer. Proactive messages helps to convert visitors into customers.

    Read More...
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