Audience

Enterprises in search of a global voice carrier network solution to improve customer communications

About INFOCU5

INFOCU5 is an extension of your existing team. We flex and scale with your business, so you only pay for the overflow help you use. Scalable, omnichannel support team. On-demand sales and service agents, increase CLV and AOV, optimize data and leads, only pay for ticket and talk time. Voice, messaging, email, dedicated brand ambassadors, etc. Extension of your internal team. Maintains brand vision and message and tracks campaign performance. We combine our enterprise-level contact center software with our global, on-demand customer service and sales marketplace so that businesses can affordably interact with their customers and tap into overflow contact center marketplace of agents when you need the extra backup support. Our marketplace is a global, on-demand team of customer service and sales agents who work as your backup support when your internal team needs the extra help.

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Pricing

Starting Price:
$5 per month
Free Version:
Free Version available.

Integrations

See Integrations

Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

INFOCU5
Founded: 2014
United States
www.infocu5.com/our-software/

Videos and Screen Captures

INFOCU5 Screenshot 1
INFOCU5 Screenshot 1 INFOCU5 Screenshot 2 INFOCU5 Screenshot 3 INFOCU5 Screenshot 4
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Product Details

Platforms Supported
SaaS
Training
Documentation
Live Online
In Person
Videos
Support
Phone Support
24/7 Live Support
Online

INFOCU5 Frequently Asked Questions

Q: What kinds of users and organization types does INFOCU5 work with?
Q: What languages does INFOCU5 support in their product?
Q: What kind of support options does INFOCU5 offer?
Q: What other applications or services does INFOCU5 integrate with?
Q: What type of training does INFOCU5 provide?
Q: How much does INFOCU5 cost?

INFOCU5 Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

Customer Communications Management

Print Management
Batch Communications
Template Management
On-Demand Communications
Video Content
Multi-Channel Communications
Personalization
Interactive Content
Email Distribution
Chat / Messaging
Content Management

Customer Experience

Survey Management
Customer Segmentation
Action Management
Feedback Management
Knowledge Management
Sentiment Analysis
Analytics
Dashboard
Multi-Channel Collection
Text Analysis
Trend Analysis