Audience
Enterprises looking for a quality management software to optimize customer satisfaction
About Hubicus Quality Monitoring
Management solutions for the quality of customer experience to implement effective action plan. Evaluate your calls, e-mails, chats… Collect satisfaction information throughout the client and employee's journey. Define action plans to be implemented. Evaluating the quality of the customer relationship is, for decision makers and service providers, one of the top priorities. Hubicus provides a global offer of SaaS software, covering 3 complementary approaches: Quality Monitoring Compliance assessments of the process. Feedback Management Multi-channel hot topic polls. Abilities. Knowledge quizzes and management of employee skills. Quality Monitoring Process compliance assessments. Create your own criteria and evaluation grids. Choose the interactions you want to evaluate (telephone, e-mail, chat,...). Evaluate and debrief. Analyze and share. Hubicus Quality Monitoring offers a wide range of advanced features. Unlimited number of criteria.
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Core modules include:
• Audits
• Contact Manager (CRM)
• CAPA
• Customer Feedback
• Document Management
• Electronic Forms
• Employees
• Employee Feedback
• Equipment Calibration
• Evaluations
• FMEA
• Inspections
• Inventory/parts
• Library
• Meetings/Reviews
• Metrics
• Projects
• Purchase Orders
• Quality Record Mgt
• Rejected Materials
• Risk & Opportunities
• Sales Orders
• Strategic Planning
• Surveys
• Tasks/Events
• Training
• Work Orders
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[FP]-LIMS Software
The [FP]-LIMS modules are based on a powerful SQL database solution. These allow a quick query and processing of data. We guarantee maximum user-friendliness! Our job server is a central element for the automation of functions, which executes time- and event-controlled tasks. Like, to automatically monitor limit values and the associated alarm message (e-mail, message on the monitor, etc.) when they are exceeded. Using modern LIMS software and modules such as analysis management, inspection planning, workflow management, or ERP, you can design your quality management in the best way. This makes your production processes more efficient.
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The first step is measurement. We find that clients regularly monitor the customer service delivered by their people by listening to calls or reviewing chats or Twitter and Facebook posts. The results are often saved in spreadsheets and after a few weeks this becomes so burdensome to reliably and effectively mine for information that the quality program fails. OptiOp allows you to easily create and maintain your evaluation forms; perform evaluations quickly and simply across any number of skills or media channels; meet with employees and give feedback and record and track action items; measure the turnaround time for giving feedback and close the loop with employees signing off on receiving feedback. Use the chatbot to request a demo. The benefits don't stop there - for maximum effect, measurement and feedback must be applied consistently so OptiOp allows you to perform calibration sessions efficiently, bringing your evaluation or quality assurance team together.
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Pricing
Starting Price:
$200 per user, per year
Free Version:
Free Version available.
Free Trial:
Free Trial available.
Integrations
No integrations listed.
Company Information
Hubicus
Founded: 2007
France
www.hubicus.com
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Product Details
Platforms Supported
Cloud
Training
Documentation
Live Online
Webinars
Support
Phone Support
Online
Hubicus Quality Monitoring Frequently Asked Questions
Hubicus Quality Monitoring Product Features
Quality Management
Audit Management
Complaint Management
ISO Standards Management
Supplier Quality Control
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
Maintenance Management
Risk Management
Training Management