Inspeech

Inspeech

Inconcert
+
+

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About

Management solutions for the quality of customer experience to implement effective action plan. Evaluate your calls, e-mails, chats… Collect satisfaction information throughout the client and employee's journey. Define action plans to be implemented. Evaluating the quality of the customer relationship is, for decision makers and service providers, one of the top priorities. Hubicus provides a global offer of SaaS software, covering 3 complementary approaches: Quality Monitoring Compliance assessments of the process. Feedback Management Multi-channel hot topic polls. Abilities. Knowledge quizzes and management of employee skills. Quality Monitoring Process compliance assessments. Create your own criteria and evaluation grids. Choose the interactions you want to evaluate (telephone, e-mail, chat,...). Evaluate and debrief. Analyze and share. Hubicus Quality Monitoring offers a wide range of advanced features. Unlimited number of criteria.

About

Inspeech is an AI-powered speech analytics solution designed for contact centers that automatically analyzes 100% of customer interactions across voice and digital channels to improve service quality and generate actionable business insights. It leverages artificial intelligence trained on millions of real customer experience operations to interpret conversations in more than 20 languages, processing inputs from channels such as calls, chat, WhatsApp, email, and social media. It includes a highly reliable speech-to-text engine that transcribes large volumes of calls in real time, enabling organizations to quickly identify patterns, opportunities, and areas for improvement. Users can customize quality evaluation criteria by defining specific concepts, keywords, or behaviors to detect, allowing analysis to align with business priorities and compliance requirements. Inspeech also provides real-time monitoring tools that evaluate agent performance through metrics.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprises looking for a quality management software to optimize customer satisfaction

Audience

Contact center managers and CX teams searching for a tool to analyze conversations at scale to improve service quality, monitor performance, and extract actionable insights using AI

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$200 per user, per year
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Hubicus
Founded: 2007
France
www.hubicus.com

Company Information

Inconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inspeech

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QEval

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Voci

Voci

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Categories

Quality Management Supported

Categories

Speech Analytics Supported

Quality Management Features

Audit Management Supported
Complaint Management Supported
Compliance Management Not Supported
Corrective and Preventive Actions (CAPA) Not Supported
Defect Tracking Not Supported
Document Control Not Supported
Equipment Management Not Supported
ISO Standards Management Supported
Maintenance Management Not Supported
Risk Management Not Supported
Supplier Quality Control Supported
Training Management Not Supported

Integrations

Inagent Not Supported
Inconcert Not Supported
Inconnect Not Supported
Infunnel Not Supported
Inteam Not Supported
WhatsApp Not Supported

Integrations

Inagent Supported
Inconcert Supported
Inconnect Supported
Infunnel Supported
Inteam Supported
WhatsApp Supported
Claim Hubicus Quality Monitoring and update features and information
Claim Hubicus Quality Monitoring and update features and information
Claim Inspeech and update features and information
Claim Inspeech and update features and information