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About

Management solutions for the quality of customer experience to implement effective action plan. Evaluate your calls, e-mails, chats… Collect satisfaction information throughout the client and employee's journey. Define action plans to be implemented. Evaluating the quality of the customer relationship is, for decision makers and service providers, one of the top priorities. Hubicus provides a global offer of SaaS software, covering 3 complementary approaches: Quality Monitoring Compliance assessments of the process. Feedback Management Multi-channel hot topic polls. Abilities. Knowledge quizzes and management of employee skills. Quality Monitoring Process compliance assessments. Create your own criteria and evaluation grids. Choose the interactions you want to evaluate (telephone, e-mail, chat,...). Evaluate and debrief. Analyze and share. Hubicus Quality Monitoring offers a wide range of advanced features. Unlimited number of criteria.

About

Raisetalk is a cloud-based conversation analytics and automated quality monitoring platform for contact centers and customer-facing teams. It transcribes calls and evaluates conversations against customizable criteria that teams can define in natural language, producing scored evaluations with explanations and links to relevant passages. The platform summarizes interactions, identifies recurring topics and customer signals such as churn risks, and supports quality, coaching, compliance review and customer-experience analysis. Users can build reports, filters and alerts for teams and criteria. Raisetalk supports analysis in 15 languages and can receive conversations through direct telephony connectors, SIPREC, sFTP or API-based connections. It is aimed at contact centers, customer-service and compliance teams, including outsourced operations and organizations handling regulated customer interactions.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Enterprises looking for a quality management software to optimize customer satisfaction

Audience

Contact centers, BPOs, customer service and sales teams that need to monitor quality and compliance on every call, especially in regulated industries: insurance, banking, energy, telecom and debt collection.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$200 per user, per year
Free Version Supported
Free Trial Supported

Pricing

€0.10/min
Pay-as-you-go pricing starts at €0.10 per analyzed audio minute. Per-minute rates vary by monthly volume, with no per-seat minimum or annual commitment.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Company Information

Hubicus
Founded: 2007
France
www.hubicus.com

Company Information

Raisetalk
Founded: 2025
France
www.raisetalk.com

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Categories

Quality Management Supported

Categories

Quality Management Features

Audit Management Supported
Complaint Management Supported
Compliance Management Not Supported
Corrective and Preventive Actions (CAPA) Not Supported
Defect Tracking Not Supported
Document Control Not Supported
Equipment Management Not Supported
ISO Standards Management Supported
Maintenance Management Not Supported
Risk Management Not Supported
Supplier Quality Control Supported
Training Management Not Supported

Integrations

Aircall Not Supported
Ringover Not Supported

Integrations

Aircall Supported
Ringover Supported
Claim Hubicus Quality Monitoring and update features and information
Claim Hubicus Quality Monitoring and update features and information
Claim Raisetalk and update features and information
Claim Raisetalk and update features and information