Hubicus Quality MonitoringHubicus
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Related Products
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About
Management solutions for the quality of customer experience to implement effective action plan. Evaluate your calls, e-mails, chats… Collect satisfaction information throughout the client and employee's journey. Define action plans to be implemented. Evaluating the quality of the customer relationship is, for decision makers and service providers, one of the top priorities. Hubicus provides a global offer of SaaS software, covering 3 complementary approaches: Quality Monitoring Compliance assessments of the process. Feedback Management Multi-channel hot topic polls. Abilities. Knowledge quizzes and management of employee skills. Quality Monitoring Process compliance assessments. Create your own criteria and evaluation grids. Choose the interactions you want to evaluate (telephone, e-mail, chat,...). Evaluate and debrief. Analyze and share. Hubicus Quality Monitoring offers a wide range of advanced features. Unlimited number of criteria.
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About
Raisetalk is a cloud-based conversation analytics and automated quality monitoring platform for contact centers and customer-facing teams. It transcribes calls and evaluates conversations against customizable criteria that teams can define in natural language, producing scored evaluations with explanations and links to relevant passages. The platform summarizes interactions, identifies recurring topics and customer signals such as churn risks, and supports quality, coaching, compliance review and customer-experience analysis. Users can build reports, filters and alerts for teams and criteria. Raisetalk supports analysis in 15 languages and can receive conversations through direct telephony connectors, SIPREC, sFTP or API-based connections. It is aimed at contact centers, customer-service and compliance teams, including outsourced operations and organizations handling regulated customer interactions.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Enterprises looking for a quality management software to optimize customer satisfaction
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Audience
Contact centers, BPOs, customer service and sales teams that need to monitor quality and compliance on every call, especially in regulated industries: insurance, banking, energy, telecom and debt collection.
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Not Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
$200 per user, per year
Free Version
Supported
Free Trial
Supported
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Pricing
€0.10/min
Pay-as-you-go pricing starts at €0.10 per analyzed audio minute. Per-minute rates vary by monthly volume, with no per-seat minimum or annual commitment.
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Not Supported
In Person
Supported
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Company InformationHubicus
Founded: 2007
France
www.hubicus.com
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Company InformationRaisetalk
Founded: 2025
France
www.raisetalk.com
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Alternatives |
Alternatives |
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Categories |
Categories |
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Quality Management Features
Audit Management
Supported
Complaint Management
Supported
Compliance Management
Not Supported
Corrective and Preventive Actions (CAPA)
Not Supported
Defect Tracking
Not Supported
Document Control
Not Supported
Equipment Management
Not Supported
ISO Standards Management
Supported
Maintenance Management
Not Supported
Risk Management
Not Supported
Supplier Quality Control
Supported
Training Management
Not Supported
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Integrations
Aircall
Not Supported
Ringover
Not Supported
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