Audience
End-to-end platform for fitness businesses that want growth and member engagement
About Hapana
Customize membership plans and unlock efficient business management through powerful features that save time. Drive lead conversion and customer retention across multiple channels with smarter fitness marketing software. Consolidate and automate your marketing pipelines across phone enquiries, emails, organic search and social media. Stop jumping between screens and view and analyze leads in one spot. Set up smarter pipelines that trigger communication at the right time. Use the flexibility of multiple custom campaigns to automate prospect follow-up, member milestones, and club challenges. Use the conversation panel to track contacts across channels, simplify task management, and automate responses to unread messages. Guide prospects from seamless engagement to conversion with customized landing page and funnels design toolkit.
Integrations
Company Information
Videos and Screen Captures
Product Details
Hapana Frequently Asked Questions
Hapana Product Features
Club Management
Membership Management
Pilates Studio
Yoga Studio
Hapana Verified User Reviews
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Buyer beware - shop around and make sure you don’t lock into a poor software for your business " Posted 2025-07-07
Pros: Support team is responsive but you are always contacting them due to a poor system.
App is easy to use.Cons: Poor functionality
Operations team is difficult
They do not listen to you and fix things efficiently
Over priced
2 year lock in contractsOverall: Overall, our experience has been extremely poor and we do not want to use them any more. We are stuck in a contract however so we can t leave. Poor software, team don’t talk so contracts and billing are incorrect. Very much a company focused on revenue and not customer-centric at all. Do your homework before committing
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Avoid if you want your business to run smoothly " Posted 2025-02-19
Pros: Nothing. Every system within Hapana takes 5 steps when it should take 2.
There is no intuitiveness to anything.Cons: Right from the migration there was nothing but issues.
We are nearly 3 months post go live and our system is still essentially useless.
Support from the company is condescending and dismissive.
They couldn't even get their own contracts done correctly that's how much of a failure Hapana is.Overall: Go elsewhere. Anywhere. Hell an EFTPOS machine and a spreadsheet would be better.
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If we didn't have to use it for our franchise I would have ditched it 10 seconds into the contract -
Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Waste of time and money" Posted 2023-06-12
Pros: Absolutely nothing on the Hapana app is seamless. I can't say there is anything that blows me away, but it does get the bare minimum done.
Cons: Not user friendly, lags, setting schedule sometimes bugs and clients unable to book, sometime payments switch to cash without notification, horrible support, reporting inaccurate, payment gateway extortionate.
Overall: Rip off, I would be less inclined to write this but the support I received in optimising the app has been close to nil and always bouncing around the issue.
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Probability You Would Recommend?1 2 3 4 5 6 7 8 9 10
"Fantastic all-encompassing solution" Posted 2023-04-11
Pros: I like how it's all integrated into one solution. This really helps make it easy for my team to use all the components.
Cons: Not too much honestly. I can't put my finger on a feature I don't like. They've been very helpful with letting me know where they're going.
Overall: Highly recommended for anyone who wants a leading solution to grow their business. You will find the all-encompassing nature of your product to be very helpful as you add locations to your franchise.
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