Audience
Companies searching for a solution to manage their help desk operations
About HESK
Thousands use HESK help desk software daily to track, organize and resolve customer issues. 86% of users say the integrated knowledge base decreased the number of their support requests. Keep customers happy and your team on top of things with the right data at the right time. Get your help desk up and running in minutes with the hassle-free HESK cloud service. Help them resolve common issues quickly by addressing them in the knowledge base. When needed, they readily submit a question/issue—a support ticket is born. Prioritize tickets by urgency, organize them into categories and filter them in many convenient ways. Setup staff accounts, restrict their access and functionality, and see who is working on what. Each support ticket contains request details and lets you talk back and forth with the customer.
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Pricing
Free Version:
Free Version available.
Integrations
No integrations listed.
Company Information
Klemen Stirn
Slovenia
www.hesk.com
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Product Details
Platforms Supported
Cloud
Windows
Mac
Training
Documentation
Live Online
Support
Phone Support
Online
HESK Product Features
Help Desk
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Live Chat
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Alerts / Escalation
Automated Routing
Community Forums
Known Issue Management
Multiple Brands / Products
