Audience

Companies that need a softphone application

About Grandstream Wave

Grandstream Wave is a FREE softphone application that allows users to make and receive voice calls through up to 6 different business or residential SIP accounts on any Android device from anywhere in the world. Supports G.711µ/a, G.722 (HD-audio), G.726-32, G.729, GSM, iLBC, Opus and Speex codecs. Security features include SIP over TLS and 128/256-bit SRTP. Up to 6-way audio conference, and 24 virtual BLF keys Supports 6 SIP accounts. Native integration with mobile devices including contact, call history and ringtones. Enterprise features including IP PBX integration, BLF, call transfer/pickup, call recording with UCM, LDAP. Automatic call forwarding based on time and location rules. Full integration with Grandstream’s UCM-series of IP PBXs, including creation of QR code for automatic provisioning. Voice channel switching between Bluetooth, earphone, speakerphone & 3.5mm headset Supports 2-way video calls based on SIP & H.264 video codec.

Pricing

Free Version:
Free Version available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 2.0 / 5
features 4.0 / 5
design 4.0 / 5
support 1.0 / 5
More Reviews Write a Review

Company Information

Grandstream Networks
United States
www.grandstream.com

Videos and Screen Captures

Grandstream Wave Screenshot 1
Grandstream Wave Screenshot 1 Grandstream Wave Screenshot 2
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Product Details

Platforms Supported
iPhone
iPad
Android

Grandstream Wave Frequently Asked Questions

Q: What kinds of users and organization types does Grandstream Wave work with?
Q: What languages does Grandstream Wave support in their product?
Q: What other applications or services does Grandstream Wave integrate with?
Q: Does Grandstream Wave have a mobile app?

Grandstream Wave Product Features

Softphone

Audio / Video Conferencing
Call Logging
Call Recording
Call Transfer
Caller Identification
Chat / Messaging
Contact Management
Fax Management

Grandstream Wave Reviews

Write a Review
  • Bob A.
    President/CEO
    Used the software for: 2+ Years
    Frequency of Use: Daily
    User Role: User, Administrator, Deployment
    Company Size: 1 - 25
    Design
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Absolutely no support!"

    Posted 2021-09-30

    Pros: I have used GS Wave for over 3 years, Overall GS Wave is about as good as a softphone app can get. It behaves similarly to the native dialer app in any cell phone. It does have some issues that I note below.

    Overall however, it works brilliantly with external bluetooth systems. It has a good, intuitive user interface and generally is easy to use, provides great sound quality, etc.

    Cons: Unfortunately, the app has a serious and random bug that affects operation on some phones regardless of make/model or OS.

    For some unknown reason, on some smartphones, when the app is configured to register with an IPv4 address and the phone transitions from a WiFi connection to the mobile carrier network that has IPv4 and IPv6 addresses - the app will attempt to register with the PBX using the configured IPv4 address but will then only provide the PBX with IPv6 contact info which the PBX rightfully rejects.

    The only way around this that I have found is to setup a VPN on my phone to my company's network, exit the GS Wave app and then restart it. Then it registers correctly using the configured IPv4 address and provides only IPv4 contact info in the registration request which is accepted by the PBX.

    I find this bug particularly odd in that if the phone is operating on a WiFi network with both IPv4 and IPv6 addresses - the app always registers correctly using just the configured IPv4 info.

    The bug is random in that you can install the app on your cell phone and it will work perfectly - transitioning between WiFi and cell networks both having IPv4 and IPv6 addresses and it will properly register with just IPv4 info. However, if you make a change to the account settings - randomly the bug will be triggered and once triggered you can never fix it again! You can totally delete the app and reinstall it - the bug will persist. You can even move from one cellphone to another and the bug will persist. This is likely due to the back configs that are saved in the cloud. The problem is maddening because the GS Wave softphone is superior in so many ways to every other softphone available and yet - Grandstream will simply not look into fixing this bug!!

    Overall: NO SUPPORT - AT ALL!!!

    I have had an open trouble ticket with Grandstream for a serious bug for 1 year and 10 months!! I keep it updated. After a year of promising that their developers were looking into the issue they finally came clean and told me that they have no intention of doing any more work on the app.

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