Grandstream Wave

Grandstream Wave

Grandstream Networks
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About

Augment reach, engagement, and experience with a powerful and the best VoIP Softphone in the industry. A white label VoIP Softphone empowered with the power of WebRTC, mobility, and VoIP bestows brilliant convenience and seamless connectivity. Take advantage of crystal clear voice calls and HD quality video calls for ad-hoc meetings or planned business calls and conferences. Get push notifications without consuming device performance to stay alert and battery savvy with the powerful VoIP Softphone app. Align your vision and mission with features of your WebRTC Softphone using our customizable and white label SIP Softphone.

About

Grandstream Wave is a FREE softphone application that allows users to make and receive voice calls through up to 6 different business or residential SIP accounts on any Android device from anywhere in the world. Supports G.711µ/a, G.722 (HD-audio), G.726-32, G.729, GSM, iLBC, Opus and Speex codecs. Security features include SIP over TLS and 128/256-bit SRTP. Up to 6-way audio conference, and 24 virtual BLF keys Supports 6 SIP accounts. Native integration with mobile devices including contact, call history and ringtones. Enterprise features including IP PBX integration, BLF, call transfer/pickup, call recording with UCM, LDAP. Automatic call forwarding based on time and location rules. Full integration with Grandstream’s UCM-series of IP PBXs, including creation of QR code for automatic provisioning. Voice channel switching between Bluetooth, earphone, speakerphone & 3.5mm headset Supports 2-way video calls based on SIP & H.264 video codec.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Companies interested in a white-label VoIP softphone backed by WebRTC and auto-provisioning

Audience

Companies that need a softphone application

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 4.8 / 5
ease 5.0 / 5
features 4.6 / 5
design 5.0 / 5
support 4.8 / 5

Reviews/Ratings

Overall 2.0 / 5
features 4.0 / 5
design 4.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • Clean and user-friendly interface Clear audio and HD video calling Easy call management and transfer Useful chat and file-sharing features Supports remote and distributed teams WebRTC-based communication provides a smooth calling experience White-label customization is useful for businesses that want their own branding Good support and regular product improvements
  • Easy-to-use and clean interface Reliable voice calling experience Supports business communication from anywhere Flexible and convenient for remote teams Simple setup and management
  • The best part is its white Label customization We could brand it fully our logo and theme. It works seamlessly across Android, iOS, and Web, with features like call recording , voicemail conferencing push notifications.
  • Easy to Customize & White Label Clear Audio/Video With WebRTC Secure & Reliable Performance Great Customer Support
  • Simple and easy to use. Clear and Clean GUI. No need to much expertise. Easy to plugin play to get unified communications experience.

Cons

  • More third-party integrations would make the platform even more useful. Additional advanced customization options would be beneficial for larger organizations.
  • Some advanced features may take time for new users to understand More customization options could make the platform even better
  • Only thing missing is more transparency on pricing since plans are customized.
  • Would Love to See Even more integration with CRM and Productivity tools
  • Nothing at the moment most. Can we have more features?

Pros & Cons from Real Users

Pros

  • I have used GS Wave for over 3 years, Overall GS Wave is about as good as a softphone app can get. It behaves similarly to the native dialer app in any cell phone. It does have some issues that I note below. Overall however, it works brilliantly with external bluetooth systems. It has a good, intuitive user interface and generally is easy to use, provides great sound quality, etc.

Cons

  • Unfortunately, the app has a serious and random bug that affects operation on some phones regardless of make/model or OS. For some unknown reason, on some smartphones, when the app is configured to register with an IPv4 address and the phone transitions from a WiFi connection to the mobile carrier network that has IPv4 and IPv6 addresses - the app will attempt to register with the PBX using the configured IPv4 address but will then only provide the PBX with IPv6 contact info which the PBX rightfully rejects. The only way around this that I have found is to setup a VPN on my phone to my company's network, exit the GS Wave app and then restart it. Then it registers correctly using the configured IPv4 address and provides only IPv4 contact info in the registration request which is accepted by the PBX. I find this bug particularly odd in that if the phone is operating on a WiFi network with both IPv4 and IPv6 addresses - the app always registers correctly using just the configured IPv4 info. The bug is random in that you can install the app on your cell phone and it will work perfectly - transitioning between WiFi and cell networks both having IPv4 and IPv6 addresses and it will properly register with just IPv4 info. However, if you make a change to the account settings - randomly the bug will be triggered and once triggered you can never fix it again! You can totally delete the app and reinstall it - the bug will persist. You can even move from one cellphone to another and the bug will persist. This is likely due to the back configs that are saved in the cloud. The problem is maddening because the GS Wave softphone is superior in so many ways to every other softphone available and yet - Grandstream will simply not look into fixing this bug!!

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Fonimo
Founded: 2022
India
fonimo.app/

Company Information

Grandstream Networks
United States
www.grandstream.com

Alternatives

Alternatives

Adore SIP Softphone

Adore SIP Softphone

Adore Infotech
PXO+

PXO+

L7TR
PortaDialer

PortaDialer

PortaOne
magicJack

magicJack

magicJack Vocaltec

Categories

Softphone Supported
White Label VoIP Supported

Categories

Call Forwarding Supported
Softphone Supported

Softphone Features

Audio / Video Conferencing Supported
Call Logging Supported
Call Recording Supported
Call Transfer Supported
Caller Identification Supported
Chat / Messaging Supported
Contact Management Supported
Fax Management Not Supported

Softphone Features

Audio / Video Conferencing Supported
Call Logging Supported
Call Recording Supported
Call Transfer Supported
Caller Identification Not Supported
Chat / Messaging Not Supported
Contact Management Not Supported
Fax Management Not Supported

Integrations

ASTPP Supported
DIDforSale Not Supported
Google Chrome Supported
Kamailio Supported
LDAP Not Supported
Microsoft Teams Supported
OpenSIPS Supported
Orna Not Supported
QueueMetrics Not Supported
SIP.US Not Supported
Servme Not Supported
Telnyx Not Supported
ViiBE Not Supported
Xinix Not Supported

Integrations

ASTPP Not Supported
DIDforSale Supported
Google Chrome Not Supported
Kamailio Not Supported
LDAP Supported
Microsoft Teams Not Supported
OpenSIPS Not Supported
Orna Supported
QueueMetrics Supported
SIP.US Supported
Servme Supported
Telnyx Supported
ViiBE Supported
Xinix Supported
Claim Fonimo and update features and information
Claim Fonimo and update features and information
Claim Grandstream Wave and update features and information
Claim Grandstream Wave and update features and information