Sales Sling
Call Recording Every call that is made is automatically recorded and stored on the contact record within the Sales Sling Lead Management System. Calls are also searchable through our reporting and agent call history features, so you have the ability to easily find, download or flag a call and share it with the agent or other team members for coaching or review. Built into the call making workflow, outcome tracking will become an intuitive and second nature for your agents. Predetermined disposition buttons are incorporated into the call center dashboard and at the end of a call your agent must simply click on an outcome and a contact will move into the appropriate bucket of your sales pipeline. Conference in as many people as you need to for a demo or meeting. Allows you to whisper into the ear of an agent during a call without the client hearing and to take over a call if necessary. This is invaluable when training new talent.
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Jump Contact
Jump Contact offers a 24/7 live answering service designed to help businesses convert more leads and keep customers satisfied. Their world-class sales-trained agents answer incoming calls within 30 seconds, ensuring no missed opportunities. The service includes inbound call answering, instant lead call-outs, customer service, appointment booking, lead conversions, payment collection, call transfers, message relaying, intake, confirmations, call recordings, and dashboard access. By providing customized call scripts and call flows, Jump Contact ensures their service seamlessly integrates as an extension of your business. They emphasize that 80% of leads will call the competition if their call isn't answered within the first 30 seconds, highlighting the importance of prompt response. Their trained live sales agents aim to convert leads into booked appointments, transfer calls, or qualify leads around the clock.
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Field Work Mobility
FieldWorkMobility/MySalesDialerPro are an enterprise-class Inside Sales mobile and cloud solutions, utilized by thousands of businesses worldwide! The sales reps are no longer confined to office walls/cubicles and perform only inside sales job instead they prefer to be on the field doing live interactions with the clients, at the same time they want powerful Inside Sales CRM with a mobile dialer to carry on all the aspects of inside sales and CRM from anywhere. Powerful Auto Dialer (with various modes and templates covering delivery of SMS, MMS, email, audio, video, and document delivery during call prospecting) Allows agents to report their location to the manager's web dashboard. Allows the agent to locate any contacts in their mobile app or web CRM. Increase your sales and productivity many folds by 1 click distribution of leads to your agents for outreach, from web dashboard!
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uContact
Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution.
uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams.
Our robust, full-featured platform includes:
• Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding
• Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR
• Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings
• Automation - Chat Bots, Form Creator, Workflow Designer
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