Audience
Businesses looking for a powerful service desk software
About Faveo Helpdesk
Faveo is specifically designed to cater the needs of startups and SME’s empowering them with state of art, ticket based support systems. In today’s competitive startup scenario customer retention is one of the major challenges. Faveo offers a super easy setup. We’ve included an EASY step by step Installer. Faveo can also be installed in One click via Softaculous or Fantastico Auto Installer. Be amazed by how quickly you get up and running! Faveo comes loaded with integrated time-assigned priority ticket resolution and support system. Faveo comes with Rich HTML text editor and allow to reply to ticket in rich HTML text. Ticket locking mechanism to allow staff to lock tickets during response and avoid conflicting or dual responses. CMDB (Configuration management database), Configuration items (CI) tracking, Asset relationships.
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The interface is clean and structural. Navigation consists of selecting an application, project level and view layout. Breadcrumbs will indicate where you are in OneDesk. Tickets and tasks are 'Items' while organization, portfolio, project and sub-folders are 'Containers'. OneDesk is easy to use and quick to set up. The learning curve depends on the complexity of the workflows you create.
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Snappy
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Pricing
Starting Price:
$485 one-time payment
Free Version:
Free Version available.
Integrations
Company Information
Ladybird Web Solution
Founded: 2009
India
www.ladybirdweb.com
Videos and Screen Captures
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Product Details
Platforms Supported
SaaS
Windows
Mac
iPhone
Android
On-Premises
Training
Documentation
Live Online
In Person
Support
Phone Support
Online
Faveo Helpdesk Frequently Asked Questions
Faveo Helpdesk Product Features
Help Desk
Alerts / Escalation
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Automated Routing
Live Chat
Multiple Brands / Products
Self Service Portal