Q: What dialing modes does DialedIn support?
DialedIn provides multiple auto dialers as well as manual options when you need it. Choose from multiple dialing modes to match your goals for speed, compliance, or personalization. DialedIn’s predictive dialer maximizes agent talk time, while preview and progressive options support thoughtful conversations and better data collection.
Q: How does the platform handle SPAM/SCAM Likely flags on DIDs?
DialedIn keeps your numbers clean so calls get answered. When outbound numbers show as “Scam Likely” or “Spam Risk,” connect rates drop fast, and no script or agent skill can make up for unanswered calls. DialedIn solves this at the source by automatically monitoring and replacing flagged numbers in real time. Daily health checks scan every DID and provide full visibility into which numbers were retired and why. With its patented Clean Caller ID™ system, DialedIn not only fixes flagged numbers instantly but also reduces the risk of future issues. And thanks to a large, continually refreshed pool of replacement DIDs, you’ll always have clean numbers available to keep your agents connected and your answer rates high.
Q: How does DialedIn handle inbound calling?
Automatic Call Distribution routes calls to the right agents, helping call centers reduce wait times and boost customer satisfaction. DialedIn’s system uses intelligent routing, queue management, priority handling, load balancing, and call overflow support to keep operations efficient. With Skill-Based and Source-Based Routing, every call is directed to the most qualified agent based on language, expertise, or lead source. This improves resolution rates and reduces handling time. Inbound call queues and IVR tools further optimize the process with customizable queues and interactive voice response tools that route calls intelligently, reduce wait times, and ensure agents are prepared for relevant context before every call.
Q: Does DialedIn support outbound campaigns at scale?
DialedIn is built for large-scale outbound campaigns, giving teams the tools to manage thousands of calls efficiently and compliantly. Advanced dialing strategies automate call pacing and connect agents to more live conversations, while features like CleanCallerID™ protect answer rates and prevent spam flagging. TCPA-compliant settings, skills-based routing, and real-time reporting ensure campaigns remain both effective and secure. Whether running sales, collections, or customer engagement initiatives, DialedIn helps contact centers scale outbound operations without sacrificing quality or compliance.
Q: How fast can we start with DialedIn?
Most teams are up and running on DialedIn's call center software within days. DialedIn’s onboarding is simple and fast, with expert support from a 100 percent U.S.-based team. Help is available via phone, email, and chat whenever you need it.
Q: Does DialedIn offer omnichannel solutions?
DialedIn delivers seamless customer engagement by unifying voice, SMS, email, live chat, social media, and video into one platform. With intelligent automation and real-time analytics, DialedIn ensures consistent, personalized service at every touchpoint while helping teams work more efficiently.
Q: Can managers monitor agents in real time?
Yes, supervisors can monitor calls, view real-time dashboards, and coach agents instantly. Coach agents with tools like live monitoring, whisper mode, and call recording. The platform also supports screen capture and a trainer-trainee mode that accelerates ramp time for new hires.
Q: What compliance and data security features does DialedIn provide?
DialedIn is TCPA-compliant and offers secure cloud hosting, customizable call recording controls, and role-based permissions. Built for highly regulated industries, the platform helps protect sensitive customer data while ensuring outbound campaigns meet compliance standards. With built-in monitoring and regular security updates, DialedIn gives contact centers the confidence to operate safely and stay ahead of evolving regulations.
Q: Can DialedIn be customized for specific industries?
DialedIn offers flexible configurations for call flows, dialing rules, and reporting dashboards, making it adaptable to industries such as sales, collections, healthcare, and nonprofits. In addition to this flexibility, DialedIn’s user-friendly interface allows managers to easily adjust settings, monitor performance, and train agents without technical complexity. This combination of customization and usability ensures organizations can align the platform with their unique needs while keeping day-to-day operations simple for teams of all skill levels.
Q: What other applications or services does DialedIn integrate with?
DialedIn integrates with: Oracle CRM On Demand, Dropbox, Microsoft Dynamics 365, Google Workspace, Gong, HubSpot Sales Hub, Make, Jira, Microsoft Teams, Salesforce, Slack, Zapier Canvas, Zapier, Zendesk, and Zoho Analytics.
