QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring.
Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts.
QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO.
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Fathom is an AI notetaking platform that records, transcribes, summarizes, and organizes meetings so users can stay focused on the conversation. The platform supports bot-based and bot-free capture, giving individuals and teams flexible ways to capture meeting notes. Fathom provides accurate transcripts, instant summaries, action items, follow-up details, and searchable meeting history. Users can ask questions across meetings, monitor key topics, and turn conversations into next steps for sales, customer success, marketing, and internal teams. Fathom integrates with tools such as Google Meet, Zoom, Microsoft Teams, Gmail, Slack, Salesforce, HubSpot, Notion, Asana, ChatGPT, Claude, Zapier, and public API or MCP workflows. Built for teams and individuals, Fathom helps reduce meeting admin, improve follow-through, and keep important decisions visible.
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Kendo AI
Kendo AI is an AI-powered sales management, training, and enablement platform that centralizes sales coaching, call review, performance analytics, and AI-simulated practice to help teams ramp reps faster, improve objection handling, and drive better outcomes from every stage of the sales process. It uses customizable AI roleplay with human-like prospects so sellers can practice real buyer conversations tailored to industry-specific scenarios and objections, and it automatically reviews and scores sales calls by extracting key moments, trends, strengths, and weaknesses to deliver instant coaching feedback and deeper insights into what happens inside actual communications. Kendo also provides tools like custom scorecards, in-depth analytics dashboards, and an AI sales manager that answers questions about team performance, metrics, and trends in natural language, giving managers visibility and data-driven decision support across teams.
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