Audience
Contact centers that want to use AI to turn conversation insights into actions
About Creovai
Conversation intelligence and real-time guidance for contact center leaders.
Creovai uses AI to analyze all your customer conversations, guide your agents in real time, and deliver insights to improve contact center performance–all within a single platform. Creovai listens to and analyzes every voice and digital interaction based on the criteria you care about, reducing manual QA time and giving your team a complete view of agent performance and customer experience. Answer the biggest “what” and “why” questions about your customer conversations with AI-powered predictive scoring models, pre-built insight categories, and prescriptive dashboards. Make informed CX decisions and provide automatic real-time guidance to agents based on conversation insights and customer intent. Establish a closed feedback loop. Use insights from your customer conversations to optimize call scripts, inform real-time guidance, and drive ongoing operational improvements.
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Integrations
Company Information
Creovai
United States
www.creovai.com
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Product Details
Platforms Supported
SaaS
Training
Documentation
Webinars
Support
Online
Creovai Frequently Asked Questions
Creovai Product Features
Speech Analytics
Customer Experience Management
Natural Language Processing
Predictive Analytics
Automatic Transcription
Call Center Management
Call Recording
Data Security
Self-Service Search
Sentiment Analysis
Surveys & Feedback