Audience
Companies in need of a powerful Customer Engagement solution
About Cohort
Easily activate your first customer engagement journeys in just a few clicks, thanks to our ready-to-use templates. Without any technical skills, you can also build your own engagement scenarios thanks to an intuitive drag-and-drop interface. Track performance and assess easily your impact on sales and customer satisfaction. Connect social media, CMS, CRM, third-party apps and brand partners to easily create outstanding experiences. The plug and play marketing solution that turns brands' customer accounts into a powerful engagement channel.
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Engage your customers throughout their entire journey – via voice and digital channels (chat, email, SMS, email, and social media). Integrate business communications with business systems, providing valuable information to your employees at every customer touchpoint. CoreInteract's simple drag and drop design enables you to quickly manage workgroups and routing rules to meet your unique business requirements. Configure the order and priority of which workgroup will receive inbound customer requests. CoreInteract allows you to manage your interactions natively in Teams without the need of a separate desktop application or software to install. Workgroup calls are clearly marked for your team members to easily differentiate between a customer call vs an internal call. CoreInteract can retrieve a Dynamics 365 customer record with each answered call, giving you more control and customer insight than ever before, including the ability to call a customer directly within Dynamics 365.
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White Label Loyalty
Launch or upgrade your digital loyalty program with our event-based white label loyalty solution. Configure the rules of your loyalty program in our reactor engine to instantly react to any kind of customer behaviour with any kind of result.
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Text Request
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The text messaging service crafted to cut through the noise, so you can connect with customers anytime, anywhere.
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Cohort
Founded: 2022
getcohort.com
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