Checker Software

Pros: Highly customizable.
All needed features are available.
Quick Support and ticket resolution.
Nice Outlook.

Cons: Not very easy to use.
Need to add some icons instated of text for the option to make it easier.

Overall: The overall experience is great. The software helped us to manage the mystery shopping program smoothly.

Pros: I like the features of inserting questionnaires and their programming. Scheduling organization and possibility of handling visits.

Cons: Design is unintuitive and there are menus that could be sequences to avoid using multiple menus to the ultimate goal. The creation of a dashboard for the end customer is difficult to configure, unappealing and with a design that is unappealing and undynamic.

Overall: As an administrator I can be satisfied with the features, but I would like to menu more sequential. In creating dashboard I feel difficulties and the final product does not like me.

Pros: Effective and complete product features.
Kind, skilled and fast Technical Support.
Stability.
On line and on site Training.

Cons: I sometimes miss a user guide to support me step by step in the less frequent operations: no problem in the day by day operations, but when I have to deal with dashboard creation or users creations I always have some troubles in finding my way!

Overall: Before Checker, we had a "home made" web based software supporting our mystery shopping activities, developed by a small software house under our design supervision and actually I was a bit worried to switch to an outsource product, but I must admit that the product itself has all the features we need (and we haven't either used all of them) and the commercial and technical support (Mor himself and Virgiliu, Kristina and Katerina) is really super responsive, helpful and kind, much over our expectations!

Pros: The software is the easiest to use for an average user compared to other solutions we have used in the past. The support is immediate and highly effective and we are never let down, we always find solutions that work and we find it fast. We feel like we are partners rather than just using a software.

Cons: Pricing is higher than competition but in terms of value for money Checker's is better.

Overall: Checker's has found solutions in cases were others couldn't. They respond very fast and always come up with solutions and support in all areas and levels. We don't feel the need to control anything that has to do with questionnaire set-up , reporting etc because they watch our backs.

Pros: - lot of features for administrators and also for users
- everything possible to export to excel and other file types
- working 24 hours per day
- great online support - one person online as much as possible, other support team ahead

Cons: - sometimes there are some bugs and enological settings

Overall: Using Checker Software is very comfortable, the Checker offers great technological solution for users and also for administrators and their clients.

Pros: I like the software , it's user friendly.

The support is amazing however, I need time to reach the support team.

Cons: I prefer to have account manager for any technical support needed from our side. this person should be available within 2 hours during the working hours.

Overall: i can say it is nice experience to use this software. Kristina is very helpful to me if i have any question, she is always supportive.

Pros: The system is very user friendly, it adjusts to the users' need rather easily. Checker also contains quite a number of different features which makes the overall experience with the software very positive.

Cons: As all software products, Checker requires some time to understand of how it works. Not a big deal, but the user have to invest some time for training.

Overall: The Checker system is well designed, allows the user to adjust it to the need. Support team is great and always provides all necessary information.

Pros: - possibility of customization
- many options that allow each client to get everything they need
- support
- stability

Cons: Nothing. It suits to me completely. This platform is advanced, once the platform is learned, the possibilities are endless.

Overall: The platform offers great opportunities. It's not easy to learn to use because platform is advanced, but that's why the support is excellent, detailed and there to guide and solve any doubts.

Pros: Functionality, Proactivity and Friendliness of the Staff Support, Payment Terms, No language barriers.

Cons: There are not so "visible". Nothing to big to be mentioned here, all was fixed in time!

Overall: Excellent! They are our Friends not our Suppliers! We have more than 8 years together and still counting!

Pros: First of all Checker team is incredible. Very helpful, very involved in the project and very very experienced.

Cons: No cons so far. Every step of the project was done on highest level of expertise.

Overall: Mystery shopper project in 8 countries set up in couple of days. Data that can be extracted was all that it needs to be. Turnkey in it's true sense.

Pros: The system is quite user friendly, easy to navigate and work with. It provides many features for conducting successful research programs for Mystery Shopping, employee and customer surveys. The survey designing, questionnaire scripting and reporting is fairly easy there. They also provide excellent customer support - always ready to explain and help if anything is unclear.

Cons: As always, you can find some technicalities to be improved, which they constantly do.

Overall: During our cooperation since 2012 I have seen them grow and develop their services and capabilities. They also listen to customer suggestions for improvement. I particularly appreciate the support I receive. I can definitely recommend the software and the company as a good cooperation partner.

Pros: Features of the software are tremendous and the support is excellent, they are always at your disposal and they are really fast in responding to Client request.

Cons: I really don't have any negative comment about Checker.

Overall: Overall experience is that I'm really satisfied with the Checker, the features this software has and the people who are working in Support department who will help you any time of the day.