Checker Software

Checker Software

Checker Software Systems
IdSurvey

IdSurvey

IdWeb
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+

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About

Checker offers an integrated market research platform, allowing to conduct Mystery Shopping, CX/VoC, and VoE surveys efficiently. Founded in 2005, the platform has grown exponentially with more advanced features that combine Mystery Shopping with Customer experience management through multichannel data collection, complete operational workflow, and unified reporting tools. Checker is not only a Mystery Shopping solution but also a full-fledged survey platform, that can help conduct client feedback surveys and customer satisfaction campaigns: Mystery shopping software; CATI surveys; CAPI surveys; CAWI surveys (Internet surveys, Email surveys, SMS surveys); Retail audit. The ability of Checker to provide end-to-end enterprise-level solutions and excellent customer service has won its global recognition worldwide, reaching new partners and clients across 4 continents.

About

IdSurvey is a professional survey software tool for data collection surveys by telephone (CATI), web (CAWI), face-to-face (CAPI) or mixed mode. With IdSurvey you easily script questionnaires, collect and analyze data all in the same platform: CATI, CAWI and CAPI are perfectly integrated with each other and use a single administration interface. For web surveys, you can send your invitations with the integrated Email and SMS Sender or connect third party panels. For phone surveys, you can add IdSurvey's IdTalk VoIP dialer, predictive dialing and the Supervisor dashboard. For offline surveys, an app for Android and iOS is available on stores. The software can be offered OnCloud (hosted) or OnPremises (on the client's infrastructure).

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Mystery Shopping and CX/VoC/Market Research agencies. Companies looking for a solution to collect data through surveys. Brands wishing to improve their customer experience, and Voice of Employee

Audience

Market researchers, academic researchers, goverment, business

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$180 per user per month
CATI: licenses by phone agent (Annual - Permanent - Daily)
CAWI: licenses by complete
CAPI: licenses by complete
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.2 / 5
features 4.6 / 5
design 4.2 / 5
support 4.8 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Highly customizable. All needed features are available. Quick Support and ticket resolution. Nice Outlook.
  • I like the features of inserting questionnaires and their programming. Scheduling organization and possibility of handling visits.
  • Effective and complete product features. Kind, skilled and fast Technical Support. Stability. On line and on site Training.
  • The software is the easiest to use for an average user compared to other solutions we have used in the past. The support is immediate and highly effective and we are never let down, we always find solutions that work and we find it fast. We feel like we are partners rather than just using a software.
  • - lot of features for administrators and also for users - everything possible to export to excel and other file types - working 24 hours per day - great online support - one person online as much as possible, other support team ahead

Cons

  • Not very easy to use. Need to add some icons instated of text for the option to make it easier.
  • Design is unintuitive and there are menus that could be sequences to avoid using multiple menus to the ultimate goal. The creation of a dashboard for the end customer is difficult to configure, unappealing and with a design that is unappealing and undynamic.
  • I sometimes miss a user guide to support me step by step in the less frequent operations: no problem in the day by day operations, but when I have to deal with dashboard creation or users creations I always have some troubles in finding my way!
  • Pricing is higher than competition but in terms of value for money Checker's is better.
  • - sometimes there are some bugs and enological settings

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Checker Software Systems
Founded: 2005
Hadera, Israel
www.checker-soft.com

Company Information

IdWeb
Founded: 2002
Italy
www.idsurvey.com

Alternatives

Alternatives

Rotator Survey

Rotator Survey

Rotator Software
SurveyOL

SurveyOL

SurveyOL.com
Checker Software

Checker Software

Checker Software Systems
IdSurvey

IdSurvey

IdWeb
The Survey System

The Survey System

Creative Research Systems

Categories

Market Research Supported
SMS Survey Supported
Survey Supported

Categories

Survey Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Not Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Market Research Features

Benchmarking Supported
Compensation Management Supported
Data Management Supported
Email / Online Supported
Face-to-Face Supported
Panel Management Not Supported
Paper-Based Not Supported
Phone-Based Supported
Sample Management Supported
Statistical Analysis Supported
Survey Management Supported

SMS Survey Features

Alerts / Notifications Supported
Analytics / Reporting Supported
Audience Targeting Not Supported
Campaign Management Supported
Contact Management Supported
Customizable Templates Supported
Keyword Tracking Supported
Mass Texting Supported
Message Personalization Supported
MMS Not Supported
Scheduled Messaging Supported
Survey Builder Supported
Template Management Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Not Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Integrations

Microsoft Excel Not Supported

Integrations

Microsoft Excel Supported
Claim Checker Software and update features and information
Claim Checker Software and update features and information
Claim IdSurvey and update features and information
Claim IdSurvey and update features and information