Audience

Contact centers that need effective contact center software

About CenturionCARES

Customer data collected by CARES is always passed along throughout the customer experience journey. No need for agents or customers to repeat themselves. CARES will reconnect a call directly to the agent who was assisting the caller when the call was disconnected, preserving the continuity and accuracy of the interaction. Identify segments of your customer base for priority routing to the front of the queue or to agents specifically trained to service VIP customers. Allow your customers to press or speak their way through your phone menu. CARES is tailored to the unique needs of your organization. Customers receive account-specific information while they wait in a queue, saving time while maintaining the personalized service experience. Gives callers the option to receive a call back from the next available agent rather than hold, allowing better use of their time without losing their place in line.

Integrations

No integrations listed.

Ratings/Reviews

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features 0.0 / 5
design 0.0 / 5
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Company Information

CenturionCARES
Founded: 1981
United States
www.centurioncares.com

Videos and Screen Captures

CenturionCARES Screenshot 1
CenturionCARES Screenshot 1
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Product Details

Platforms Supported
SaaS
Training
Live Online
Videos
Support
Phone Support
Online

CenturionCARES Frequently Asked Questions

Q: What kinds of users and organization types does CenturionCARES work with?
Q: What languages does CenturionCARES support in their product?
Q: What kind of support options does CenturionCARES offer?
Q: What type of training does CenturionCARES provide?

CenturionCARES Product Features

Call Center

Escalation Management
Outbound Call Center
Manual Dialer
Call Recording
Queue Management
Call Scripting
Blended Call Center
Progressive Dialer
Campaign Management
Predictive Dialer
Inbound Call Center
IVR / Voice Recognition
Call Logging
Reporting/Analytics
Real-time Chat
Database

IVR

Call Center
Call Routing
Voice Customization
Voice Mail
Call Logging
Call Recording
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech

Predictive Dialer

Campaign Specific Caller ID
Call Recording
FTC Compliance
Contact Management
Lead Management
Call Monitoring
Call Results
Callback Scheduling
Call Transfer
Lead Capture
FCC Compliance

CenturionCARES Additional Categories