Audience

Companies searching for a solution to manage and improve their debt operations

About Callcap

Gain control over collections with Cogent, an on-premise debt collection and case management solution. Cogent features include rules engine, on-boarding, document management, and calendar management functionalities. With Cogent's rules engine, users get a set of predefined rules and conditions for data assessment and evaluation. Cogent's case management functionality enables users to manage case records and dates. Our analysts are real people who can pick up on the subtleties of conversation and emotion in every call. We secure call recordings in redundant paths and are equipped to remove sensitive customer information. We offer industry-best times for processing and grading calls while maintaining quality and attention-to-detail. Callcap employs world class developers and has the ability to deliver unique project requirements. Callcap was the first to provide near real-time call monitoring and a proprietary listen system.

Pricing

Free Trial:
Free Trial available.

Integrations

Ratings/Reviews

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Company Information

Callcap
Founded: 2001
United States
www.callcap.com

Videos and Screen Captures

Callcap Screenshot 1
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Product Details

Platforms Supported
Cloud
Mac
Windows
On-Premises
Training
Documentation
Webinars
Live Online
In Person
Support
Online
Phone Support
24/7 Live Support

Callcap Frequently Asked Questions

Q: What kinds of users and organization types does Callcap work with?
Q: What languages does Callcap support in their product?
Q: What kind of support options does Callcap offer?
Q: What other applications or services does Callcap integrate with?
Q: What type of training does Callcap provide?
Q: Does Callcap offer a free trial?

Callcap Product Features

Call Recording

Archiving
Call Sharing
Distributed Call Recording
File Transfer
Instant Retrieval
Event Triggered Recording
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording

Call Tracking

CRM
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Call Log