Audience

Organizations looking for a server application to analyze and evaluate business call traffic

About CallBroker Report View

CALLBROKER Report View is a server application that allows communications administrators or supervisors to analyze and assess the company's call traffic. CALLBROKER Report View is a reporting solution designed specifically for the growth of the Cisco Unified Communications customer, with no limit on IP phones or number of calls, CALLBROKER Report View offers the communications manager the necessary tools to quickly analyze and make decisions efficiently about communications in the organization. CALLBROKER ReportView provides analysis and control of both internal and incoming or outgoing telephone traffic, using a web-based user interface. CALLBROKER ReportView for callcenters provides information about queues and agents, as well as a wide selection of data that meets the requirements of any CRM, calls answered, abandoned, talk time, wait time and average wait time. Integration with Cisco CUCM through AXL, or LDAP. Alerts via email and exportable reports to pdf and excel.

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Integrations

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Ratings/Reviews

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Company Information

DAFQUEST
Founded: 2012
Spain
www.dafquest.com/callbroker_report_view.html

Videos and Screen Captures

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Product Details

Platforms Supported
Cloud
Training
Documentation
Live Online
Support
Phone Support
Online

CallBroker Report View Frequently Asked Questions

Q: What kinds of users and organization types does CallBroker Report View work with?
Q: What languages does CallBroker Report View support in their product?
Q: What kind of support options does CallBroker Report View offer?
Q: What other applications or services does CallBroker Report View integrate with?
Q: What type of training does CallBroker Report View provide?

CallBroker Report View Product Features

Call Accounting

Call Monitoring
Caller Identification
Inbound Reporting
Call Duration
Call Volume
Unattended Call Management
Outbound Reporting
Who Answered Log
By-Extension Reporting