Audience

Companies looking for a simplified helpdesk solution to easily customize their ticketing needs

About AzureDesk

Get all the "must-have" features of enterprise-class systems in AzureDesk designed for all businesses at a minimal cost to users. Provide an end to end solutions for customers' issues with AzureDesk’s robust Ticket Management System. AzureDesk supports an unlimited number of email addresses. Emails sent to any of these email accounts will get converted into tickets & will be displayed in ticket Management. Support Center helps in answering your Customers Questions in your absence ensuring Customer Service Support 24/7. Integrate AzureDesk with multiple apps including JIRA, Slack & more. Get insightful Reports on your customer's interactions as well as your Agents/Team performance. Mention your teammates in private notes using Twitter style handle & notify them to collaborate to solve the tickets. Azuredesk is allowing us to manage support tickets in an ISO270001 approved fashion.

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Pricing

Starting Price:
$12 per month
Free Version:
Free Version available.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 1 User Review

Overall 5.0 / 5
ease 5.0 / 5
features 4.0 / 5
design 5.0 / 5
support 5.0 / 5
More Reviews Write a Review

Company Information

AzureDesk
Founded: 2014
United States
www.azuredesk.co

Videos and Screen Captures

Play Video AzureDesk Screenshot 1
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Product Details

Platforms Supported
Cloud
Windows
Mac
iPhone
iPad
Android
Training
Documentation
Live Online
Webinars
In Person
Support
Phone Support
24/7 Live Support
Online

AzureDesk Frequently Asked Questions

Q: What kinds of users and organization types does AzureDesk work with?
Q: What languages does AzureDesk support in their product?
Q: What kind of support options does AzureDesk offer?
Q: What other applications or services does AzureDesk integrate with?
Q: Does AzureDesk have a mobile app?
Q: What type of training does AzureDesk provide?
Q: Does AzureDesk offer a free trial?
Q: How much does AzureDesk cost?

AzureDesk Product Features

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

AzureDesk Verified User Reviews

Write a Review
  • Robert B.
    Human Resources Leader
    Used the software for: 1-2 Years
    Frequency of Use: Weekly
    User Role: User
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Azure augments our Apis management "

    Posted 2021-03-20

    Pros: By working with different types of Apis these can be separated, structured and analyzed completely separately, allowing us to follow the life of each api with much more technicality than before. The analysis system serves to periodically review the number of traffic that is passing from our main platform to the secondary platforms.

    Cons: We cannot perform data analytics involving data modeling processes, or at worst, we cannot import data models into the azure platform. This hampers our ability to control what happens within the behavioral analyses of certain individuals during group crypto development processes.

    Overall: Azure seems to us to be an efficient software when it comes to migrating information from virtual machines to our own servers. The encryption system allows us to monitor these operations at all times, and lets us delimit the level of accessibility to the information. We recommend Azure to operate systematically and without threats.

    Read More...
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