Alternatives to AutoQC
Compare AutoQC alternatives for your business or organization using the curated list below. SourceForge ranks the best alternatives to AutoQC in 2026. Compare features, ratings, user reviews, pricing, and more from AutoQC competitors and alternatives in order to make an informed decision for your business.
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1
QEval
Etech Global Services
QEval is contact center quality assurance software that automates quality monitoring across 100% of voice, chat, and email interactions. Most call center QA teams manually sample 1 to 5% of calls. QEval replaces that with AI-powered speech analytics, automated quality scoring, and real-time compliance monitoring. Core functionality: call monitoring and evaluation, agent performance management, sentiment analysis, keyword detection, customer experience analytics, coaching workflows, gamification, and 110+ dashboards with predictive analytics. Compliance monitoring covers PCI, HIPAA, and GDPR with 98% accuracy and real-time alerts. QEval's speech analytics engine is trained on 138M+ interactions with 94% classification accuracy. The platform deploys in 30 days, not the 90 to 120 days typical of call center quality monitoring software. ISO 27001, SOC 2, PCI-DSS certified. Built by Etech Global Services for Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. -
2
Discuss.io
Discuss.io
Discuss.io is a smart video platform that helps global brands and agencies plan, execute and share qualitative research conversations at scale. We help enterprise market researchers, UX researchers, product managers, sales professionals, brand managers and CX departments ramp consumer conversations and streamline the workflow. Built by market researchers, key features include live video interviews, mobile screen share, interactive whiteboards, built-in auto translation (100+ languages), powerful tagging and the Respondent Management Hub. Easily create clips of important moments and build a highlight reel that tells a story, without pouring through hours of video. In addition to a world-class technology platform, we can provide a range of market research services such as moderation, human translation, recruiting and program management through our marketplace. -
3
Otter.ai
Otter.ai
Otter is where conversations live. Generate rich notes for meetings, interviews, lectures, and other important voice conversations with Otter, your AI-powered assistant. Organizations who have the Otter advantage. Teams big and small trust Otter to transcribe their important conversations. Our shiny new release, Otter 2.0, adds more functionality to improve collaboration and productivity. The Teams plan includes capabilities designed especially for small and medium businesses and teams in larger enterprises. Record and review in real time. Search, play, edit, organize, and share your conversations from any device. Record conversations using Otter on your phone or web browser. Import or sync recordings from other services. Integrate with Zoom. Get real-time streaming transcripts and, within minutes, rich, searchable notes with text, audio, images, speaker ID, and key phrases. Share or export voice notes to inform others and get on the same page.Starting Price: $8.33 per month -
4
Pulse
Bougainvillea Technologies LLP
Pulse is an AI-moderated market research platform for research, insights, product, and customer experience teams. Teams define a research question, select an audience, and set screening criteria; Pulse helps create and run structured interviews. Its AI moderator interviews participants by voice, video, or chat, asks follow-up questions when answers need clarification, and can give participants a consistent interview experience. Studies can support customer discovery, concept testing, usability research, and other qualitative research. Pulse produces interview transcripts and organizes findings into themes with supporting participant quotes, helping teams review qualitative evidence and share research outputs. Organizations can use their own participants or request recruitment support, with study scope agreed before launch.Starting Price: $0 -
5
InsightLab
InsightLab
InsightLab is an AI-powered user research and analysis platform designed to streamline the extraction of insights from qualitative data. It enables users to analyze interviews, sales calls, lectures, and more, transforming open-ended survey responses and conversations into clear themes and actionable insights. The platform offers features such as automated transcription, thematic analysis, and the ability to handle data in over 70 languages, facilitating efficient and scalable qualitative research. InsightLab's AI-driven interviews allow for dynamic, conversational surveys that adapt to participant responses, providing depth comparable to traditional user interviews but at the scale of surveys. This approach helps uncover the underlying reasons behind customer behaviors, aiding product teams in making informed decisions that resonate with their target audience.Starting Price: $15 per month -
6
Rippit
Rippit
Rippit is a conversation data platform that turns customer interactions from helpdesks, sales calls, meetings and other connected sources into structured, searchable data. Customer experience, support, product, sales and operations teams can use natural-language analyses and reusable AI agents to identify contact drivers, product feedback, churn signals, quality issues, compliance concerns and chatbot or AI-agent problems. The platform enriches conversation records with fields such as intent, sentiment, resolution and root cause, then helps teams examine trends and trace findings to source conversations. Teams can schedule Agent Apps to repeat analyses and deliver insights, and connect external assistants through Rippit’s hosted Model Context Protocol server. It helps organizations analyze customer conversations and turn findings into team workflows.Starting Price: $185/month -
7
Enumerate AI
Enumerate AI
Enumerate AI is an AI-native qualitative research platform for enterprise insights teams and market research agencies. It supports AI-moderated, human-moderated, and unmoderated studies with real human respondents. Teams can run in-depth interviews, focus groups, video diaries, longitudinal diary studies, survey open ends, image-based questions, shopper research, and visual analysis. Enumerate helps manage the research workflow from fieldwork through transcription, translation, coding and theming, analysis, and reporting. Researchers can organize qualitative data, explore themes, compare responses, and trace findings back to the specific moments in conversations that support them. The platform works across voice, video, and text data and supports research in 40+ languages. Human researchers remain responsible for interpretation and final decisions, while Enumerate AI reduces manual work and helps teams produce clear, evidence-based qualitative insights. -
8
Convo
Convo
The most powerful qualitative research platform. Convo is an AI-moderated and analyzed qualitative user research platform. Get the depth of interviews at the scale of surveys. With Convo your users can respond in their preferred language making their responses more clear and natural. Conduct as many simultaneous interviews as you want. Convo talks to your users just like a human, no need to push-to-talk like walkie-talkies anymore. Every time a new response is recorded Convo will re-analyze all of your data automatically so you will always have the most updated insights in real time. Convo helps is your end-to-end qualitative user research platform streamlining the entire process. Set up a study in minutes with the help of our AI-generated questions. Interview your users asynchronously with our proprietary voice AI interviewer. Autopilot for your analytics, our AI surfaces the most important bits of feedback and you don't need to lift a finger. -
9
InCrowd Interview
InCrowd
InCrowd Interview is a tech-enabled qualitative research solution designed to conduct fast and cost-effective qualitative research with an expanded pool of healthcare professionals. Same-day scheduling means projects that once took several weeks, or even longer, can be completed in a few days. The process involves finding verified participants in the panel, scheduling interviews with experts, conducting and recording interviews, and storing recordings and transcripts on the platform. The solution offers expanded access by creating a strong user experience that addresses barriers to participation for healthcare professionals, making it easy for both researchers and HCPs to engage in qualitative research. Streamlined technology facilitates the workflow by automating identification, invitations, and participant and moderator scheduling through one simple execution. Designed with compliance in mind, it improves communications while providing in-platform storage for transcripts. -
10
Natter
Natter
Natter is a conversation intelligence platform designed to replace traditional surveys, interviews, and focus groups with scalable, AI-driven dialogue across an organization. It enables thousands of people to engage in real, one-to-one video conversations simultaneously, creating a space for honest, human-first discussions that surface what truly matters. Users can launch sessions by setting context through a short introduction, slides, or video, after which the platform intelligently pairs participants into diverse conversations using a smart matching system. Every interaction is automatically transcribed and analyzed by specialized AI, which identifies themes, sentiment, tensions, and priorities across all conversations, turning qualitative dialogue into structured, decision-ready insights. It is flexible in how conversations are run, supporting live events, asynchronous participation, always-on listening environments, and AI-led discussions through its voice agent. -
11
OptiCall
OptiCall Solutions
OptiCall is an AI-powered voice intelligence platform designed for telecom providers and contact centers to optimize customer operations. It analyzes 100% of customer conversations using AI to uncover insights, improve service quality, and increase conversion rates. The platform provides real-time agent assistance, offering guidance, next steps, and risk alerts during live calls. It includes automated QA scoring and custom scorecards to replace manual call reviews and ensure consistent evaluation. OptiCall also supports multilingual workflows, enabling teams to analyze and manage conversations across different languages. Its unified system combines analytics, voicebot routing, and operational workflows into a single platform. Overall, OptiCall helps organizations enhance performance, reduce inefficiencies, and gain full visibility into customer interactions. -
12
GetWhy
GetWhy
GetWhy is a generative AI-powered end-to-end consumer insights platform that converts research questions into actionable qualitative findings, captured via video interviews, and delivers them at agency-level quality in a matter of hours rather than weeks. Beginning with a simple prompt, GetWhy’s AI agent designs and launches studies, recruits participants from its global panel, conducts think-aloud interviews, transcribes responses, analyzes sentiment, and synthesizes key insights. The system draws from a knowledge base of over 250,000 qualitative sessions to surface quotes, patterns, and themes with speed and depth. The platform enables teams to move fast, empathize deeply, and execute with precision across research, concept development, messaging, and customer experience initiatives, turning the “why” behind consumer behavior into repeatable, scalable decisions. -
13
Prodigal
Prodigal Technologies
Prodigal is a cloud-based Consumer Finance Intelligence solution that analyzes agent and customer conversations to enhance profits, experience, and compliance. Collection agencies, healthcare providers, and lenders depend on Prodigal to unlock insights that drive win-win financial outcomes. With decades of industry and data science expertise, Prodigal’s team is ready to work with clients to optimize operations and quality assurance. An intent engine that combines the strengths of artificial intelligence (AI), machine learning (ML), and natural language processing (NLP) powers Prodigal’s core apps: ProAssist, ProNotes, and ProVoice. ProAssist guides agents to say and do the right thing every time. ProNotes auto-writes call notes, creating hours of new capacity and freeing agents to focus on experience. ProVoice analyzes and scores 100% of calls to minimize risk. Scale omnichannel collections with ProAgent, a natural language AI agent purpose-built for consumer finance. -
14
Perspective AI
Perspective AI
Perspective AI is an AI‑powered customer research platform that scales authentic, natural conversations to uncover deep customer insights and drive data‑informed decisions. From a single topic prompt, it auto‑generates conversation guides and conducts engaging, voice‑ or text‑based interviews at scale, then delivers instant summaries, interactive analyses, and shareable highlights to align teams around customer motivations, frustrations, and future intentions. Its persistent VOC memory ensures every new interaction enriches a centralized knowledge base, while real‑time dashboards reveal patterns, sentiment, and decision drivers without manual setup or complex integrations. Launching in minutes, Perspective AI equips product managers, customer success leaders, and market researchers with on‑demand, AI‑mediated dialogues that transform qualitative feedback into precise, actionable strategies. -
15
Semarize
Semarize
Semarize is the Conversational Intelligence API that turns calls, emails, and chats into structured, actionable data. Built for revenue teams, BI and GTM engieneers, it extracts sentiment, objections, action items, summaries, and custom entities from any conversation transcript. Integrates via REST API with real-time and batch processing, delivering consistent JSON output ready for CRMs, analytics dashboards, and automation workflows. -
16
Genway
Genway
Genway AI is an AI-powered user research solution designed to help teams set research goals, conduct conversational interviews, and derive deep insights from customers, all in one unified workflow. Users define their research objective, and Genway’s digital interviewer autonomously schedules and conducts interviews. After interviews are complete, it provides real-time summaries, automatic tagging, theme detection, emotion and facial expression analysis, and quantitative metrics to help interpret findings. Genway supports contextual and usability studies such as prototype testing, churn analysis, or post-launch feedback, allowing researchers to quickly capture qualitative “thick data” at scale and feed results into existing workflows via integrations. Genway emphasizes privacy and enterprise readiness, being certified for GDPR, SOC 2, HIPAA, and CCPA compliance. -
17
Heylee
Heylee
Heylee is an AI-powered revenue intelligence platform for high-volume B2C contact centers. It analyzes customer calls and chats to uncover intent, friction points, churn risk, service gaps, and revenue opportunities then turns those insights into action through intelligent automation and real-time agent guidance.Across voice, CRM, WhatsApp, SMS, and email, Heylee gives CX and revenue teams a unified view of conversation performance. It helps them detect recurring customer issues, understand why conversions are lost, identify at-risk customers, and surface conversations that need fast attention. Teams can automate routine workflows, route cases, support agents with relevant context, and escalate customers to a human when needed. Built for high-volume consumer operations, Heylee reduces repetitive work while improving response quality, conversion, retention, and operational visibility. Custom workflows and integrations adapt the platform to each team’s systems and customer journey.Starting Price: $600/month -
18
Quala
ReliCheck
ReliCheck Quala is a native Mac application for qualitative analysis in social, behavioral, and health science research. Bring in interviews, open-ended survey responses, and field notes, then move from raw text to themes you can defend. Build a codebook, code passages, and group codes into themes with the supporting quotes attached to every claim. Quala keeps the evidence trail visible, so you can show a reviewer exactly which passages sit behind each finding, and it tracks trustworthiness criteria including credibility and dependability as you work. The workflow suits a thesis, a dissertation, a program evaluation, or a small team study, and it does not ask you to learn a scripting language first. ReliCheck Intelligence assists with coding suggestions and theme drafting on device, so transcripts and participant text stay on your Mac. -
19
Four/Four
Four/Four
We automatically capture the voice of your customer from real-life conversations, link it with your CRM data, and analyze it through our AI engine to create unparalleled, actionable insights and answer questions others can't. Save your team hours every week listening to recorded calls and manually copying and pasting feedback. Identify trends, themes, and patterns in real time to prove you're making the right decisions. If the only way your teams can make decisions is with long research projects or guesswork, they’ll always choose the latter. This means crucial insights around market trends, customer needs, and the competitive landscape are left ignored and unused. Stop manually extracting snippets from transcripts and adding them to CRM data in spreadsheets. Using both sales and product methodologies to extract insights from calls, any team member can access what they need instantly, all linked back to CRM data.Starting Price: $127.31 per month -
20
Speak
Speak
Turn your language data into insights, fast and with no code. Join 10,000+ companies, researchers, and marketers using Speak to reduce manual labor, unlock competitive advantages, build stronger customer relationships, and make better decisions. Whether you are doing qualitative research, academic research, marketing research, competitive analysis, digital marketing, or other crucial functions of your organization, Speak has enabled easy individual and bulk uploading of audio, video, and text data. Convert audio and video to text with automated transcription, import CSVs for bulk analysis, capture recordings with an embeddable recorder, create directly in Speak, or use popular integrations to automate capture. Whether it is customer interviews, Zoom recordings, YouTube videos, podcasts, focus groups, Amazon Reviews, tweets, or other crucial qualitative feedback channels, Speak will help you identify actionable, competitive insights in your data.Starting Price: $8 per month -
21
PulseLake
CerebrixOS
PulseLake is an AI-native, ontology-driven operating system for research operations, assessments, evidence management, and insight delivery. It helps research, consulting, CX, EX, product, and strategy teams design structured studies, launch surveys and assessments, collect responses, manage clients and collaborators, analyze quantitative and qualitative evidence, and deliver insights through dashboards, reports, portals, and automated workflows. Unlike traditional survey tools, PulseLake organizes research around reusable ontologies: dimensions, sub-dimensions, questions, scoring models, benchmarks, segments, and evidence structures. This makes research easier to compare, reuse, automate, and turn into decisions. With PulseLake, teams can run maturity assessments, diagnostics, customer and employee studies, pricing research, MaxDiff, conjoint analysis, feedback programs, qualitative research, and flexible research workflows in one platform. -
22
Delve
Delve
Software to Analyze Qualitative Data. CAQDAS for coding in qualitative research. Analyze transcripts from in depth interviews and focus groups together with your team. Delve is a software to analyze qualitative data. It’s a simple to use, collaborative online qualitative analysis tool that allows you to find rigorous, human insights quickly. With Delve, you can deliver research reports that are more rigorous without sacrificing speed.Starting Price: $50 per user per month -
23
UserCall
UserCall
No more struggling to gather high-quality user insights. Let your custom AI interviewers conduct 1:1 voice calls with countless users at scale, with 10x deeper insights than surveys. UserCall AI interviewers are fine-tuned and trained with expert user and UX research and human-centered design methods, to ask relevant follow-up questions to uncover deep customer needs while minimizing bias. Run hundreds of user interviews at scale while providing 10x deeper qualitative insights than surveys with smart follow-up questions to uncover deep insights. High-quality customer insights without time or resource constraints. Simply add a few learning goals and any specific questions, so you get to deep-seated and actionable insights to improve your product and business. Get conversation highlights and summaries with key actionable insights across all your recorded and transcribed voice conversations.Starting Price: $69 per month -
24
Rhetis
Rhetis
Rhetis is an AI agent presentation workspace that turns scattered materials into a clear, presentation-ready structure. It organizes documents, tables, and existing PowerPoint files into flows that teams can finish faster, beginning by extracting claims, figures, and evidence from uploaded materials and organizing them by source. Rhetis then designs the core message, slide order, and role of each slide based on the presentation’s goal and audience. Instead of simply applying templates, it analyzes the underlying documents to build a persuasive narrative flow, automatically structuring the introduction, body, and conclusion. It can cross-check quantitative data and qualitative interviews, connect key signals, and organize the central claim and supporting evidence around the audience’s decision criteria. Context-aware summarization distills lengthy reports and data tables into core points that are easier to understand and present.Starting Price: $19 per month -
25
Ciara
Ciara
Ciara is a digital conversation assistant that helps sales professionals around the world improve sales calls and productivity. It is easy to set up, use, and adapt. Named as one of the Top50 Digital Startups in Europe by TechCrunch, Ciara offers ongoing innovation, superior call guidance, and seamless integration to the most popular business applications. Make remote your unfair advantage. The powerful in-call assistant for remote and inside sales teams enabling smooth and productive customer conversations. Ciara is a new type of sales enablement software. It guides remote customer conversations by providing smart talking points and relevant information in real time during your call. Ciara transcribes and records the conversation and creates insightful call summaries that get automatically synced to your CRM system. Small and big sales teams alike have perfect customer interactions with Ciara. -
26
Convin
Convin
Convin is a conversation intelligence platform that integrates Generative AI to transform call center operations. It automates 100% of lead engagement using multilingual virtual agents and provides real-time assistance to agents during calls. By tracking and analyzing every interaction, Convin offers detailed insights into agent performance, customer sentiment, and key trends. The platform uses AI-powered quality assurance to ensure unbiased evaluations of all interactions, from calls to chats to emails. Convin’s deep analytics capabilities—such as conversation behavior analysis and customer intelligence—empower businesses to optimize agent-customer interactions, replicate successful behaviors, and identify opportunities for improvement. The platform seamlessly integrates with existing systems and supports 70+ languages, making it ideal for global organizations looking to scale their contact center operations effectively. -
27
Hellooo
Hellooo
Hellooo is an AI-powered user interview software designed to streamline product discovery by generating insights across multiple user interviews within minutes. The platform offers an all-in-one solution for recordings, transcripts, and insights, enhancing the efficiency of user research processes. It provides high-quality transcripts in over 100 languages, delivering results in five minutes or less, which facilitates immediate sharing of highlights post-interview. Hellooo analyzes user sentiments and emotions, offering factual analyses that help understand user feelings throughout the interview. Users can query the AI researcher to uncover patterns, customer journeys, and pain points across qualitative data, enabling swift and informed decision-making. The platform integrates with tools like Google Meet, Zoom, and Teams, allowing users to record interviews directly or upload existing files to start generating insights promptly.Starting Price: $29 per month -
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Qualitative
Qualitative
Qualitative makes it super easy to invite, schedule, and conduct user research sessions. Self-service to send email invitations to research participants. Calendar events with video conferencing and dial-in are created as you schedule participants. Sending incentives to participants anywhere in the world is as easy as clicking a button. Qualitative is a user research platform that makes it super easy to conduct user interviews. Recruit from your website using our pop-up, email invitations to your users through our self-service emailer, share a screener link yourself, invite previous research participants through our CRM, or have us create a custom pool of user research participants for you. Create your own screener to filter user research participants. Set your recurring availability for user research participants to request interview slots. Qualitative automatically creates interview calendar events with video conferencing and dial-in for you and your research participants.Starting Price: $50 per month -
29
Aptitude
Aptitude
Let our AI conduct and analyze conversations with hundreds of customers, delivering the depth of an interview at the scale of a survey. Replace manual research methods with AI-moderated interviews and understand your customers at speed and scale. Customize your own AI interviewer by building your own discussion guide, adding moderator instructions, and adding relevant files about your study. Conduct hundreds of interviews at once. Our AI interviewer engages participants in meaningful conversations and delves deeper to uncover the reasoning behind their responses. Effortlessly summarizes transcripts, identifies key themes, and delivers actionable insights to help you make informed decisions that drive business growth. Aptitude offers a range of use cases to fully understand your customers, inside and out. Get deep qualitative and quantitative feedback on new products. Automatically interview churned users so you can get feedback immediately.Starting Price: $99 per month -
30
Authenticx
Authenticx
Humanizing conversational intelligence in healthcare. Authenticx analyzes millions of conversations to surface recurring trends that healthcare organizations use to make informed, proactive decisions. Your transformational opportunities are being stored and ignored. Using customer interaction data, we’ll help you reveal hidden barriers, motivators, and transformational strategies. One source of truth. Insights across healthcare. Your customers are desperate to be heard. Are you listening? We’re more than a software solution. Authenticx listens, analyzes, and activates customer voices to share insights that speak to the head and the heart. It’s data-backed storytelling at scale. You need a data partner that understands healthcare conversations are different. Our software connects qualitative human emotion to quantitative metrics to identify transformational opportunities in healthcare. -
31
CogniAIX
CogniAIX
CogniAIX is a software-as-a-service platform that captures conversations, identifies decisions and commitments, and automatically turns them into trackable tasks within your workflow. It aims to improve productivity by converting discussions into accountable actions, with features like real-time transcription and automated follow-ups for teams and individuals. Record meetings, interviews, lectures, podcasts, or voice notes directly in the app, or upload audio files (MP3, WAV, M4A, OGG, FLAC, AAC). Get real-time transcription so nothing is missed.Starting Price: $0 -
32
Marvin
Marvin
Marvin is an AI-powered qualitative data analysis platform and research repository designed to streamline user research processes for teams in UX design, product development, and consulting. It automates tasks such as note-taking, transcription, and tagging during user interviews, allowing researchers to focus on uncovering valuable insights. Marvin's advanced AI capabilities facilitate rapid analysis of qualitative data, helping identify patterns and trends that inform better product and service development. The platform also offers features like centralized storage of research materials, collaborative tools, and seamless integration with popular productivity applications, enhancing team efficiency and knowledge sharing. By simplifying the research workflow, Marvin enables organizations to become more user-centric and innovative.Starting Price: $50/user/month -
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Vanie.ai
Vanie.ai
Vanie.ai is an AI-powered conversation intelligence platform driven by Vanie LLM, built for modern contact centers. It ensures 100% QA Assurance by automatically evaluating every customer interaction across voice and digital channels. With Real-Time Voice Analytics and Conversation Intelligence, Vanie.ai delivers Real-Time Agent Assistance during live calls through smart prompts, alerts, and guidance, helping agents stay compliant and confident. The platform enables Personalised Agent Coaching by identifying performance gaps and replicating top-performing behaviors. Vanie.ai provides actionable Business & Contact Center Insight by analyzing customer sentiment, call drivers, and trends. Its Real-Time iCSAT (CSAT) capability measures satisfaction instantly, enabling proactive improvements. Seamless integrations and multilingual support help businesses scale quality, productivity, and customer experience efficiently. -
34
DataLumio
DataLumio
DataLumio is a no-code AI-powered data analysis platform that helps users transform raw data and documents into actionable insights. Upload Excel files, CSV datasets, PDFs, survey responses, interview transcripts, and research documents to automatically clean, analyze, visualize, and generate professional reports without coding. The platform supports qualitative and quantitative analysis, AI-powered document intelligence, thematic analysis, statistical summaries, dashboard creation, and automated reporting. Built for researchers, analysts, students, businesses, NGOs, and decision-makers, DataLumio streamlines the entire analytics workflow from data ingestion to insight generation, helping users save time, improve accuracy, and make data-driven decisions faster. Keywords: AI data analysis, no-code analytics, qualitative research, quantitative analysis, survey analytics, document analysis, PDF chat, data visualization, dashboards, automated reporting, research automation.Starting Price: $5/month -
35
Voyc
Voyc
Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. Voyc enables you to scale your quality assurance efforts without extra costs and resources, helping to monitor 100% of calls, prevent multiple call-backs, reduce the number of formal complaints, and ultimately improve customer satisfaction. By optimising the quality assurance process with fewer people, you create operational capacity to coach agents, collaborate more effectively, prioritise vulnerable customers, and stay focused on delivering unbiased assessments. We know managing risks at regulated firms is an everyday battle. By monitoring and analysing 100% of contact centre interactions, Voyc optimises the process of risk management to ensure fair customer outcomes while protecting your reputation. -
36
Noota
Noota
Automatic note-taking and custom meeting reports, real-time coaching & suggest answers to the customer's questions. Keeping your database clean and up-to-date is important when you are not selling. Taking notes and switching between knowledge base and customer is really disturbing. Details matter. Especially in sales where few details can change a loss into a win. Maximize your chance to get a meeting from the first call. Create the best interview guide and get the summary of candidates' answers. Generate an SEO page automatically right after your podcast. Unlock buried insights that remain in your interview. Understand quickly feedbacks and feelings that matter. Record every online meeting and VoIP call. Add notes, screenshots & follow guidelines. Classify your notes, and boost meeting performance. Full understanding of any call in less than 2 minutes. Transcription, topic & sentiment analysis.Starting Price: $10 per month -
37
QCAmap
QCAmap
QCAmap is an open access web application for systematic text analysis in scientific projects based on the techniques of qualitative content analysis. QCAmap can be used within research projects in e.g. psychology, sociology, education, economics, linguistic sciences, to analyze small and large amounts of any text material and images coming from interviews, group discussions, observation protocols, documents, open-ended questionnaire items and others. Qualitative Content Analysis is a strictly rule-guided procedure containing qualitative steps (assignment of categories to text passages and images) and quantitative steps (analysis of category frequencies). We have developed a web-based interactive software package, which leads you step by step through the different techniques of Qualitative Content Analysis. The software is free available. All your old projects are migrated to the new version and can be used as normal. -
38
Invoca
Invoca
Which of your campaigns drive the best phone leads? Are you losing sales because of bad call experiences? Are you getting credit for all of your conversions? Invoca helps businesses drive revenue growth by unlocking new data from calls, so they can acquire and retain more customers for less money. With Invoca's revenue execution platform, businesses are driving unbelievable results: • Marketing teams — like the one at Rogers Communications — are driving up lead quality and driving down acquisition costs by 82% • Contact centers — like the one at MoneySolver — are boosting agent performance and conversion rates by 100% • Multi-location businesses — like Renewal by Andersen — are increasing appointments set over the phone by nearly 50% Invoca is trusted by the world’s top brands, including AutoNation, Flagstar Bank, Mayo Clinic, Orkin, Subaru, and Verizon. -
39
Level AI
Level AI
Level AI is the leading customer experience intelligence platform that helps enterprises analyze conversations, improve agent performance, and automate customer support across voice and chat. Built for modern CX & contact centers, Level AI combines conversation analytics, automated quality assurance, real-time agent coaching, and AI virtual agents in a unified platform trained on real customer interactions. By analyzing 100% of conversations, Level AI uncovers root causes of customer issues, identifies operational bottlenecks, and surfaces insights that help CX leaders improve service quality and resolution rates. Organizations use Level AI to automate quality monitoring, deploy AI support agents, coach human agents in real time, and turn conversations into actionable insights. The platform integrates with leading contact center systems to help enterprises scale support operations, improve customer satisfaction, and reduce costs through AI-driven automation. -
40
Conveo
Conveo
Conveo is an AI-powered platform for qualitative research that helps teams design, conduct, and analyze interviews (video and voice) with real people across consumers, users, and audiences. From start to finish, it supports defining the research brief, recruiting participants, interviewing asynchronously, analyzing video responses with AI (extracting themes, clips, consumer behavior), and producing insights & storytelling for stakeholders. Studies that might typically take 6 weeks are reduced to about 3 days. It offers features like interview-guide drafting (just provide business objectives or an uploaded brief), global recruitment of interviewees, asynchronous interviews (so people can respond on their own schedule), and fast, automated video analysis. Use cases include concept & creative testing, product usage & experience testing, brand positioning/awareness, uncovering consumer behavior, etc. -
41
Reveal
Synthefai
Reveal is an AI-powered platform designed to streamline qualitative research by automating transcription, translation, and synthesis of user and market research data. It supports Individual Depth Interviews (IDIs) and focus groups, offering automated transcription with multilingual capabilities, including outputs in German, French, and Spanish. The platform ensures data privacy by identifying and redacting Personally Identifiable Information (PII) and Protected Health Information (PHI). Researchers can upload audio or video recordings, specify research questions and hypotheses, and receive synthesized insights within seconds. Reveal employs various analysis frameworks, such as Grounded Theory and Thematic Analysis, allowing for targeted synthesis. Its intuitive interface includes features for visualizing key themes and subtopics and a quotes finder that surfaces pertinent verbatim quotes instantly. -
42
Yolk
Yolk
Yolk is AI-powered sales coaching and training software for revenue teams. It connects to your call-recording tools to automatically analyze real sales conversations, score reps on core selling skills (discovery, objection handling, rapport, closing), and surface trends in dashboards—so leaders can spot skill gaps without manual transcript reviews. When gaps are identified, Yolk generates personalized, lifelike roleplays that mirror real buyer interactions. Reps practice with human-like AI avatars in low-stakes simulations and receive instant feedback and actionable guidance after every session. This continuous loop of analysis → practice → feedback improves consistency, accelerates ramp, and scales coaching without adding headcount. Key features: automated call scoring, skill-gap dashboards, customized AI roleplays, instant reports, and integrations with common enablement tools.Starting Price: $45/user/month -
43
Call Journey
Call Journey
It’s no secret that voice communications remain the number one method used by customers to interact with organizations. Voice is our most natural interface, but at the same time, it is the hardest from which to capture insights. Take the contact center as an example: contact centers are experts at measuring the data around calls, yet rely on post-call surveys to measure the quality of the call - the actual content of the conversation is largely ignored. Post-call surveys cannot capture or understand the depth of what is really being said. The amount of seconds processed via our VoiceAI ecosystem in the last 12 months. Saved in fines by improving risk and compliance process. Saved in fines by improving risk and compliance process. Improved sales offering and customer profiling by getting deeper insights into customer journey. Boost in conversion by spotting verbal trends that lead to a sale. -
44
Happitu
Happitu
Launch your CX performance and insights into a new age. Happitu is a workforce and scripting platform that acts as your service team's personal coach, giving them the process, resources, and insights to deliver the perfect customer experience over the phone. It analyzes 100% of your interactions and highlights what your customers actually experience. With Happitu Vision, all of your customer calls are automatically recorded, analyzed, and scored against a variety of CX metrics. A comprehensive dashboard view immediately identifies opportunities for CX improvement and allows you to drill down to relevant moments in your customer interactions. Design your own metrics to monitor unique and changing customer interactions. Easily search for calls by sentiment and quickly identify where those key moments occur. Happitu guide supports you agents by guiding them through every interaction with custom workflows, responsive scripting, and dynamic help topics.Starting Price: $25 per month -
45
Avoma
Avoma
Meetings and calls are backbone of how you work. But ineffective conversations are holding you back. Transform how you work with Avoma’s Conversation Management platform. Learn topic trends, winning talk-patterns, critical coaching insights, and deal risks. Search for any word, share key moments, and comment to provide feedback. Automate note-taking and data entry to focus on conversations. Learn critical insights from team’s conversations to coach them faster. Collaborate with cross-functional teams for better alignment. Get automatic video recording, high-quality Transcripts, and AI-generated Notes for key topics. Don’t let action items fall through the crack and forget to follow up. Search in transcript and playback the recording with time-stamped Notes to remember the details.Starting Price: $19/user/month -
46
QualMeeting
Sago
QualMeeting is a live online video qualitative-research platform built for in-depth interviews and focus groups, offering features such as a virtual lobby for participants, breakout rooms for small-group activities, a back-room for observers, moderator and participant screen sharing, integrated media sharing (video, PPT, images, PDFs), built-in polling with multiple question types, smart video-clips tagging, machine transcription (with optional human transcription), keyword search through transcripts, AI-powered summarisation and concept-extraction tools, optional two-factor-authentication and PII-removal, 24/7 human tech-support, and full compatibility with other event-types in the parent QualBoard platform to combine live sessions with asynchronous qualitative work, all within a secure, research-centric environment designed by qualitative researchers for qualitative researchers. -
47
Akkompany
Akkompany
Akkompany is an in-call speedometer for sales calls. We make it seamless to keep a pulse on the conversation and how you’re doing. It all comes down to actionable insights. Who wants to wait until 30 minutes after a call to know that you were monologuing a little too much? You won’t ring the gong much if you’re always looking in the rearview mirror. Elite athletes are constantly looking to understand how can they get an edge. Akkompany gives you unprecedented visibility so that you can decide how you should improve. There is no need to seek 2-party consent because there is no need for recordings; similar to how Google Meets’ closed captions works. GDPR and CCPA compliance is much simpler because we do not record calls. You are able to easily manage your data. The benchmarks are sourced from industry research, industry best practices, thought leaders and our own analysis. -
48
SalesLens
SalesLens
Use the next generation of AI to analyze call context to help the team sell more. With our AI-powered sales call analytics and coaching solution, we go beyond just monitoring KPIs. We analyze the full context of each conversation, providing real-time insights that can revolutionize your sales team management. No more manual supervision or missed opportunities. Use the call evaluation templates or add your own questions to get a personalized quality report. For example, see if the salesperson asked open-ended questions about the customer's needs and suggested the next step at the end of the call. Simply upload a call for analysis to our platform. You'll get the result in just a few minutes! Get a detailed report of the call with answers to your questions about the quality of the manager's conversation. Evaluate real-time call quality scores, as well as the best and worst calls for training and coaching purposes for your sales team.Starting Price: $100 -
49
Call Box
Call Box
Call Box provides comprehensive phone solutions that simplify communication and reduce inefficiencies in call handling. Ditch outdated hardware systems that are difficult to configure and expensive to maintain. Quickly make adjustments with Call Box's flexible and reliable VoIP system. Uncover and resolve gaps in phone processes with a unique combination of human reviewers and machine learning technology. Drive a culture of phone accountability with continuous feedback loops that change the outcome of a call before it ends. Call Box delivers an optimal caller experience through custom call routing, specified time conditions, custom auto attendants, personalized voicemail greetings, and more. Call Box presents your agents with customer history, lead source information, and performance indicators as live calls come into your business. Call Box connects callers to the right place as quickly as possible based on previous interactions, predicted agent success, and advanced call routing. -
50
Observe.AI
Observe.AI
Observe.AI powers end-to-end quality management with the most accurate speech analytics for Contact Centers. With its Voice AI Platform, support teams analyze 100% of voice calls for quality and compliance, automate agent evaluations, and improve coaching. Analyze Calls for 100% compliance and call quality monitoring, so you'll never miss an opportunity or risk. Evaluate Agents with automated agent evaluations, and build trust with accurate data while fixing broken processes. Coach Teams with targeted coaching, know what training programs drive change, and replicate what top supervisors and trainers do best. Observe.AI uses the industry’s most accurate conversation intelligence engine to analyze customer interactions across every channel, giving you visibility into what's happening in your business. We incorporate these insights into evaluation and coaching workflows to improve agent and seller performance at scale—in one seamless platform.
