Audience

Businesses and merchants seeking a customer experience management platform

About Applango

Working in Contact Centers can be very demanding and unsatisfied and frustrated agents start changing their behavior at work even before they realize they want to move on. Applango’s Artificial Intelligence looks at changes in hundreds of behavioral parameters for each agent and predict who will resign in the near future. Call Centers activities tend to be repetitive. Thousands, sometimes millions of customers, experience the same kind of disruptions and turn to a call center expecting a positive outcome. Some of those customers will escalate their problems to undesirable levels which could end in repeated calls, churn and lawsuits. Applango's Artificial Intelligence constantly collects and analyzes hundreds of data points from daily operations and, on the base of previous outcomes, predicts which customers are most likely to become frustrated in the next days. High-precision predictions enable preemptive actions to avoid crises.

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Company Information

Applango
Founded: 2012
United States
www.applango.com

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Product Details

Platforms Supported
SaaS
Support
Online

Applango Frequently Asked Questions

Q: What kinds of users and organization types does Applango work with?
Q: What languages does Applango support in their product?
Q: What kind of support options does Applango offer?

Applango Product Features

Business Intelligence

Data Analysis
Trend / Problem Indicators
Visual Analytics
Ad Hoc Reports
Benchmarking
Budgeting & Forecasting
Dashboard
Key Performance Indicators
Natural Language Generation (NLG)
Performance Metrics
Predictive Analytics
Profitability Analysis
Strategic Planning