Audience

Companies looking for an AI-based Experience Management software

About Alterna CX

Our AI-based solution streamlines simplify and organizes all the increasingly complex CX signals generated by customers via surveys, texts, complaints, social and digital conversations, and other interactions. Our machine learning technology tracks the data, organizes it, and calls attention to problems, opportunities, and issues that customer experience professionals should monitor. We offer a user-friendly technology to greatly reduce the sorting and screening work required, and in the process, it flags those factors contributing the most to CX quality and customer loyalty. You can utilize predictive analytics with our driver simulation solution. It gives you the opportunity to predict the impact before you implement customer journey optimization actions. You can simulate the results of change on future CX metrics and the customer experience quality.

Integrations

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Company Information

Alterna CX
Founded: 2016
United States
alternacx.com

Videos and Screen Captures

Alterna CX Screenshot 1
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Product Details

Platforms Supported
Cloud
Training
Documentation
Webinars
Support
Online

Alterna CX Frequently Asked Questions

Q: What kinds of users and organization types does Alterna CX work with?
Q: What languages does Alterna CX support in their product?
Q: What kind of support options does Alterna CX offer?
Q: What other applications or services does Alterna CX integrate with?
Q: What type of training does Alterna CX provide?

Alterna CX Product Features

Customer Experience

Customer Segmentation
Dashboard
Feedback Management
Sentiment Analysis
Text Analysis
Action Management
Analytics
Knowledge Management
Multi-Channel Collection
Survey Management
Trend Analysis

Customer Loyalty

Member Portal
Membership Management
Corporate Memberships
Referral Tracking
Discount Management
Gift Card System
Rewards Management
Loyalty Card System
No-Card Loyalty System
Customer Activity Tracking
CRM

Customer Satisfaction

Survey Management
Complaint Monitoring
Feedback Collection
Analytics
360 Degree Feedback
Call Reporting

Employee Engagement

Feedback Management
Benchmarking
Cultural Alignment
Employee Awards
Employee Guides
Employee Recognition
Goal Management
Health & Wellness Programs
Performance Management
Pulse Surveys

NPS

Predictive Analytics

Sentiment Analysis
AI / Machine Learning
Benchmarking
Data Blending
Data Mining
Demand Forecasting
For Education
For Healthcare
Modeling & Simulation

Review Management

Dashboard
Negative Feedback Management
Sentiment Analysis
Campaign Management
Response Management
Review Monitoring
Review Notification
Review Request
Social Sharing
White Label