Audience
MSPs and IT Service Providers
About Acronis Automation
Acronis Automation is a Professional Services Automation (PSA) solution tailored for modern Managed Service Providers (MSPs), designed to streamline and enhance business operations. It offers comprehensive features including service desk management, billing and invoicing automation, Customer Relationship Management (CRM), project management, stock inventory control, and Key Performance Indicator (KPI) reporting. By integrating natively with Acronis' Remote Monitoring and Management (RMM), cybersecurity, and data protection services within a single console, it enables MSPs to automate billing for various services, manage tickets efficiently, and gain valuable insights into business performance. This centralized approach not only reduces manual efforts but also improves client satisfaction and operational efficiency, empowering MSPs to make informed, data-driven decisions.
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Pricing
Starting Price:
$49.00/month/user
Pricing Details:
All-in monthly fee per user (based on annual subscription).
Free Trial:
Free Trial available.
Integrations
Company Information
Acronis
Founded: 2003
Switzerland
www.acronis.com/en-us/products/cloud/cyber-protect/automation/
Videos and Screen Captures
Computicate PSA
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Product Details
Platforms Supported
Cloud
iPhone
iPad
Android
Training
Documentation
Webinars
In Person
Support
Phone Support
Online
Acronis Automation Frequently Asked Questions
Acronis Automation Product Features
Help Desk
Alerts / Escalation
Automated Routing
Customizable Branding
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Known Issue Management
Multi-Channel Communication
Multiple Brands / Products
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Community Forums
Document Storage
Knowledge Base
Live Chat
Network Monitoring
Real-time Chat
IT Service
Contract Management
IT Asset Management
Incident Management
Self Service Portal
Service Reporting
Ticket Management
Knowledge Management
Release Management
Service Catalog
MSP
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Project Management
Scheduling
Backup Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Remote Access
Remote Systems Monitoring
Professional Services Automation
Billing & Invoicing
CRM
Client Portal
Portfolio Management
Project Management
Proposal Generation
Quote Management
Time & Expense Tracking
Collaboration Tools
Document Management
Resource Management
Service Desk
Change Management
IT Asset Management
Incident Management
Mobile Access
SLA Management
Self Service Portal
CMDB
Knowledge Base
Procurement Management
Remote Control
Time Tracking
Automatic Time Capture
Billable & Non-Billable Hours
Billing & Invoicing
Employee Database
Mobile Time Tracking
Multiple Billing Rates
Online Time Tracking
Overtime Calculation
Time per Project Reporting
Timesheet Management
Vacation / Leave Tracking
Expense Tracking
Offline Time Tracking
