AI Sommelier

Tidio is a leading customer service platform that combines live chat, chatbot automation, and AI agents to help businesses deliver fast, effective customer interactions at scale. Recognized for its robust automation capabilities and user-friendly design, Tidio is trusted by over 800,000 of businesses worldwide. Engage visitors via real-time chat and unify conversations across email, Messenger, Instagram, and more—all from one dashboard. Track, manage, and resolve issues efficiently with built-in ticketing tools that complement chatbot and live agent workflows. Use the no-code visual chatbot builder to create custom flow to collect leads, answer FAQs, and automate communication. Deploy the conversational AI agent, Lyro and resolve up to 64% of customer support queries using natural language understanding. Easy to deploy and operate—no coding skills required. GDPR-compliant and secure. Proven scalability for eCommerce, SaaS, and service industries. 7-day free trial available.

Intuitive and easy to use, Vines OS is the only platform you need, with powerful point-of-sale, club management, ecommerce, and tasting reservations all under one roof. Vines OS is also fully integrated with Revel Systems POS, for the ultimate restaurant POS management. Manage multiple wine clubs and set member discounts with tiered levels. Convert buyers to members as they buy your wine online. When it’s time to issue a club release, batch process the orders, print shipping labels and manage shipments and pickups. Filter to find your most loyal members and blast out an email campaign. You can manage even the smallest detail, from state and age compliance to label printing. Quickly add new wines and configure multi-tiered member or case discounts. Our streamlined cart checkout shows your members their appropriate discounts, and encourages customers to upgrade into a club with just a click.