Best Natural Language Processing Software for Salesforce

Enterprise Bot, based in Switzerland, is a pioneer in Conversational AI, Process Automation, and Generative AI. With the trust of esteemed enterprise giants across industries like Generali, SIX, SBB, DHL, and SWICA, Enterprise Bot is revolutionizing both customer and employee experiences. Through its advanced integration with Large Language Models (LLM) such as ChatGPT and Llama 2, and its unique patent-pending DocBrain technology, the company delivers unparalleled personalization, active engagement, and omnichannel solutions across platforms like email, voice, and chat. Furthermore, Enterprise Bot integrates with existing core systems, such as SAP, CRMs, Confluence and more, and with its proprietary middleware, Blitzico, enables the AI to not only respond to queries but also take action to resolve them. This dedication to innovation in four main use case areas, Customer Support, Sales and Marketing, Knowledge Management and Digital Coworker, elevates both CX and employee productivity.

Align analytics to your everyday business workflows. Your business relies on people, data and documents, but the process of using them is broken. QuaerisAI enables seamless downstream workflows across your People, Documents and Data Assets. Use natural language search on data, documents and collaborate in private or within Communities - all in one platform! QuaerisAI offers time savings of at-least 30 minutes to an hour/day/resource - imagine the productivity enhancements you give your users without the expense of buying and consolidating a bunch of AI tools. Quaeris can be rolled out to team of 10s or 1000s of users seamlessly within a matter of days - without much need of IT, and that is why IT & data teams love us!

Graphlogic Conversational AI Platform consists on: Robotic Process Automation (RPA) and Conversational AI for enterprises, leveraging state-of-the-art Natural Language Understanding (NLU) technology to create advanced chatbots, voicebots, Automatic Speech Recognition (ASR), Text-to-Speech (TTS) solutions, and Retrieval Augmented Generation (RAG) pipelines with Large Language Models (LLMs). Key components: - Conversational AI Platform - Natural Language understanding - Retrieval augmented generation or RAG pipeline - Speech-to-Text Engine - Text-to-Speech Engine - Channels connectivity - API builder - Visual Flow Builder - Pro-active outreach conversations - Conversational Analytics - Deploy everywhere (SaaS / Private Cloud / On-Premises) - Single-tenancy / multi-tenancy - Multiple language AI

IBM watsonx Assistant (Formerly Watson Assistant) is a market-leading enterprise conversational AI platform that allows you to build intelligent virtual and voice assistants that can provide customers with fast, consistent and accurate answers across any messaging platform, application, device or channel. Using artificial intelligence and large language models, watsonx Assistant learns from customer conversations, improving its ability to resolve issues the first time while removing the frustration of long wait times, tedious searches and unhelpful chatbots. Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. IBM watsonx Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human agent for more assistance. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.

Cohere is an enterprise AI platform that enables developers and businesses to build powerful language-based applications. Specializing in large language models (LLMs), Cohere provides solutions for text generation, summarization, and semantic search. Their model offerings include the Command family for high-performance language tasks and Aya Expanse for multilingual applications across 23 languages. Focused on security and customization, Cohere allows flexible deployment across major cloud providers, private cloud environments, or on-premises setups to meet diverse enterprise needs. The company collaborates with industry leaders like Oracle and Salesforce to integrate generative AI into business applications, improving automation and customer engagement. Additionally, Cohere For AI, their research lab, advances machine learning through open-source projects and a global research community.

Aisera stands at the forefront of innovation, introducing a revolutionary solution that redefines the way businesses and customers thrive. Through cutting-edge AI technology, Aisera offers a proactive, personalized, and predictive experience that automates operations and support across various sectors, including HR, IT, sales, and customer service. By providing consumer-like self-service resolutions, Aisera empowers users and drives their success. Unleashing the power of digital transformation, Aisera accelerates the journey towards a streamlined future. By harnessing user and service behavioral intelligence, Aisera enables end-to-end automation of tasks, actions, and critical business processes. Seamlessly integrating with industry-leading platforms such as Salesforce, Zendesk, ServiceNow, Microsoft, Adobe, Oracle, SAP, Marketo, Hubspot, and Okta, Aisera creates exceptional business value.

Daisee builds technology to provide access to deep insight into the behavioural and emotional dynamics of your customers with the most accurate AI-powered, fully-automated AQM available for more impactful coaching, improved commercial outcomes and compliance monitoring. Daisee analyzes and automatically scores 100% of customer interactions using a world-first automated, digital quality scorecard. This automatically surfaces quality assurance issues that require human intervention in the areas of communication, compliance and conduct. Daisee enables you to see far beyond words alone, surfacing the underlying emotion hidden deep within your interactions – what your customers are really saying, thinking, and feeling. Daisee helps organisations create practical business value immediately, with software that is incredibly flexible and easy to deploy across any telephony system. Globally Daisee operates in Australia, New Zealand and the USA.

Turn your language data into insights, fast and with no code. Join 10,000+ companies, researchers, and marketers using Speak to reduce manual labor, unlock competitive advantages, build stronger customer relationships, and make better decisions. Whether you are doing qualitative research, academic research, marketing research, competitive analysis, digital marketing, or other crucial functions of your organization, Speak has enabled easy individual and bulk uploading of audio, video, and text data. Convert audio and video to text with automated transcription, import CSVs for bulk analysis, capture recordings with an embeddable recorder, create directly in Speak, or use popular integrations to automate capture. Whether it is customer interviews, Zoom recordings, YouTube videos, podcasts, focus groups, Amazon Reviews, tweets, or other crucial qualitative feedback channels, Speak will help you identify actionable, competitive insights in your data.

Use voice and text commands to access everything you need about your customers. Every bit of customer information both from your internal systems and available on the web all in one spot and on demand. Eliminate thousands of hours of research time for your prospecting and customer experience teams. Know in seconds each day about everything that is happening across your region or product line. Reminders to thank a loyal customer, follow up on late invoices, prepare for an upcoming meeting, add notes for a past meeting, and many more. CRM implementations often fail because of bad or incomplete data. With Sales Assistant, you can compile as much data about your customers all in one place and get more out of your CRM investments. Orchestrate complex integration logic across systems. Bring SaaS data into your own apps, portals, and intranets. One API for all your corporate applications.

Arria NLG Studio is an Artificial Intelligence (AI) solution developed by Arria NLG for use by companies both in the enterprise market as well as small and medium size businesses. The Arria NLG Studio platform empowers companies to replicate the human process of expertly analyzing and communicating data insights in language humans can quickly understand. Arria’s software is used to generate insights in language such as financial analysists, spotting trends, identifying problems, and forecasting what's likely to happen next. Using Arria's patented NLG technology, the Company has created mulitiple SaaS-based solutions which provide industry specific reports with relevant details, in seconds. This is the next-generation of business intelligence and data reporting platforms. Arria NLG Studio offers API access and can be easily integrated with any software platform.

Symbl is an API platform for developers and businesses to rapidly deploy conversational intelligence at scale – on any channel of communication. Our comprehensive suite of APIs unlock proprietary machine learning algorithms that can ingest any form of conversation data to identify actionable insights across domains and channels (voice, email, chat, social) contextually – without the need for any upfront training data, wake words, or custom classifiers. Symbl is democratizing conversational tech to make collaboration effortless at scale. We provide the technology for organizations to deploy at scale our proprietary workplace productivity API so brands can optimize key workflows for knowledge workers or enhance the customer experience. Whether you are a seasoned developer or just starting to explore how to harness employee collaboration to fit your organization’s needs, our API can be customized for your specific applications.

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”). With Amazon Lex, you can build bots to increase contact center productivity, automate simple tasks, and drive operational efficiencies across the enterprise. As a fully managed service, Amazon Lex scales automatically, so you don’t need to worry about managing infrastructure.

The Accern No-Code NLP Platform empowers domain experts and business analysts to extract the most accurate insights from massive streams of unstructured data–including news, social media, industry reports and internal documents—within minutes. Accern offers pre-built AI/ML/NLP solutions to minimize time to value and maximize ROI for equity research, credit risk, M&A activity, ESG performance, insurance claims, fraud prevention, sanctions monitoring and more. Recognized as the first No-Code NLP platform and industry leader with the highest accuracy scores, Accern also enables data scientists to customize end-to-end AI/ML/NLP workflows with BYO datasets, taxonomies, models and pre-integrated dashboards and DSML platforms. In production at companies like Allianz, William Blair and Mizuho Bank, Accern accelerates innovation by enhancing existing models and enriching BI dashboards.

Companies of all sizes rely on Halosight AI and NLP to power support effectiveness and analyze help desk signals. Unlock support signals while driving operational effectiveness. Spot opportunities to innovate. Customers choose Halosight to deliver positive support outcomes using untapped service cloud data. Innovation depends on doing more with data trapped in tickets and case histories. Halosight customers leverage AI and NLP to discover new opportunities. Information turns into action when agents have access to insights. Arm them with the ability to proactively solve issues instead of dealing with problems after the fact. Don't scroll through long lists of case reasons. Halosight automates case categorization to streamline routing and workflow processes using AI. Track new support signals that drive case deflection, knowledge management, and agent efficiency. Salesforce is our home, not just another integration. Delivered via the Salesforce App Exchange, installed in your instance.

Neuron7 helps resolve customer & field service issues faster. By analyzing all of your product manuals, past cases, technician notes, and any other data source, Neuron7's AI diagnoses issues and guides your teams through resolution steps. Your experts can curate the AI predictions, elegantly capturing their knowledge while creating a continually learning "resolution system of record" that new team members can use for faster onboarding. Neuron7 provides end-to-end resolution intelligence for self-service, the call center, and field service within your existing CRM or workflow. Modules include intelligent search, service predictions, diagnostic intelligence, and automated resolutions.

Sia™ revolutionizes higher education by streamlining student lifecycle management from enrollment to retention. This AI-driven tool quickly processes transcripts, aiding in credit transfers and boosting student retention. By analyzing academic histories and interests, Sia™ offers personalized course and career recommendations, enhancing student engagement and academic planning. Its role as a virtual assistant on university websites simplifies information access, reducing staff workload and improving student experience. Sia™'s innovative approach transforms administrative processes, ensuring efficient, personalized support for student success.

Agara is the world's leading Real-time Voice AI SaaS platform that processes customer support calls in real-time to eliminate hold time, reduce manual inputs and improve customer experience. Agara significantly improves customer satisfaction (CX) scores while reducing support costs by over 50%.

ExB offers an AI and ML Driven Cognitive Process Automation platform that allows insurance companies to convert any form of text into actionable information and insights for input management and process automation. Insurers can implement ready-to-use pre-trained policy management, claims management, text mining in reports, and invoice assessment modules, request us to train ad-hoc models for their unique business workflows, or directly utilize our Cognitive Workbench to independently create and train any sort of text mining and end-to-end input management models.

Secuvy is a next-generation cloud platform to automate data security, privacy compliance and governance via AI-driven workflows. Best in class data intelligence especially for unstructured data. Secuvy is a next-generation cloud platform to automate data security, privacy compliance and governance via ai-driven workflows. Best in class data intelligence especially for unstructured data. Automated data discovery, customizable subject access requests, user validations, data maps & workflows for privacy regulations such as ccpa, gdpr, lgpd, pipeda and other global privacy laws. Data intelligence to find sensitive and privacy information across multiple data stores at rest and in motion. In a world where data is growing exponentially, our mission is to help organizations to protect their brand, automate processes, and improve trust with customers. With ever-expanding data sprawls we wish to reduce human efforts, costs & errors for handling Sensitive Data.

In the age of intelligent automation, we’re powering top brands with AI and Omni‐channel tools, for conversational service and commerce. We are a Conversational AI company, delivering smart chatbots, voicebots, omni-channel messaging and video collaboration software to over 150 brands.