Best IT Management Software for Intercom

Guru

Guru is an Enterprise AI search and AI-powered knowledge platform that provides instant, trusted information from your company's scattered docs, apps, and chats when you need it without context switching. Guru's AI understands who you are and what's important to you. Forget about manually clicking around apps or asking people for answers. Even better, Guru's AI can turn those answers into an AI-powered knowledge platform to replace your legacy knowledge base/wiki and intranet too. Guru natively integrates with Slack, Google, Microsoft Sharepoint, OneDrive, and Teams, Salesforce, Zendesk, Atlassian Confluence, Atlassian Jira, Dropbox, Box, Google Drive, Asana, HubSpot, ClickUp, GitHub, GitLab, Intercom, ServiceNow, Linear, Front, and many many more SaaS apps, documents, #channels. Guru ensures you never have to leave the app you're in to get the answer you need

3,423 Ratings

Starting Price: Free

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Shift

Shift Technologies Inc.

Shift is the first fully customizable browser that empowers you to make the most of your life online. Shift allows you to drag and drop apps, bars, and controls, to create a central hub that adapts to however you work. Sign into 1,500+ web apps, swap instantly between Spaces for work, side hustles or personal browsing, and stay logged into multiple accounts at once. In addition, Shift is proudly pioneering carbon-neutral browsing as part of its promise to reimagine what browsers can do—not only for users, but for the planet. Founded in 2016 in Victoria, British Columbia, Shift is a Certified B Corp within the Redbrick portfolio. Key capabilities & features - Build your browser: Create a custom layout for how you use the internet. - Create Spaces: Create separation between work, side hustles, and passion projects. - Integrate Apps: Add web apps to Shift to customize its capability. - Templates: Choose from 6 different layouts to build on.

1,312 Ratings

Starting Price: Free

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Carbide

Carbide simplifies security management for IT leaders tasked with aligning operations, compliance, and risk. Our platform centralizes evidence collection, policy documentation, and control implementation so your team can manage audits and security tasks without overextending resources. Real-time dashboards offer visibility across cloud services, while automated alerts and workflows help ensure nothing slips through the cracks. With Carbide, IT teams gain control and clarity while demonstrating strong security posture.

88 Ratings

Starting Price: $7,500 annually

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Desktop.com

Desktop.com lets you set up the ultimate online HQ for yourself or your team. Stay on top of it all by creating one or several workspaces, connect them and organize tools and content into separated Desktops. Add app integrations, share and manage access or use the global search to instantly search across everything from a single location to find what you need. It’s a secure workspace for organizing and managing everything you need in your digital workday, and ensuring that you can access it safely from any device at any time. Working with a team, partners or other guest users? Enable the complete Desktop.com communication suite with chat, voice and video call functionality that seamlessly gets added to your workspace. Desktop.com offers a complete solution that saves money and instantly provide you and your team with all key aspects for efficient online collaboration and organization.

4 Ratings

Starting Price: $5 per user per month

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Rambox

Rambox is a digital workspace organizer that boosts productivity for professionals who use web apps frequently. It centralizes all your apps, making it easy to organize and access frequently used applications in one place. With over 700 pre-configured apps, including Gmail, WhatsApp, Facebook, iCloud, and more, you can instantly add them to your workspace. And if your app isn't listed, no problem - you can add any custom app in a few easy steps. Rambox synchronizes app configurations and can disable notifications across all devices in the user dashboard, automatically hibernating inactive apps to free up memory. Plus, users can apply CSS styling and JS code to improve each app's design and performance. Other features include: dark mode, do not disturb mode, spell checking, ad blocking, password management, notification management, and keyboard shortcuts.

3 Ratings

Starting Price: $7 per user per month

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Zendesk

Zendesk is a customer service platform designed to streamline support operations and enhance customer experiences. Offering a comprehensive suite of tools, including AI-driven automation, messaging, live chat, and customizable workflows, Zendesk enables businesses to provide personalized and efficient support across multiple channels. It integrates seamlessly with other software and provides real-time analytics to help businesses make data-driven decisions. Zendesk’s solutions cater to businesses of all sizes, from small startups to large enterprises, with a focus on scalability, security, and user satisfaction.

20 Ratings

Starting Price: $25/agent/month

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ClickUp

ClickUp is the future of work with tasks, docs, goals, project management and more. Data silos and duplicate spend have no place in a modern workplace. ClickUp brings all of your work into one place—one app to replace them all. Whether you're proofing ads or working on sprints, ClickUp is fully customizable for every type and size of team. Built for teams of all sizes and industries, ClickUp’s fully customizable and proprietary features make it a must-have for any teams that want to keep everything from design to development in one place. ClickUp AI is a role-based AI assistant that helps software teams use artificial intelligence to streamline workflows, save time, and enhance creativity. ClickUp AI provides more than 100 templated prompts that are tailored to users. These prompts were developed in partnership with workplace experts across industries. ClickUp AI can be used for AI writing, AI coding, summarizing, writing briefs, sales/marketing emails, and more.

119 Ratings

Starting Price: $5/user/month

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eXo Platform

eXo Platform is an open-source digital workplace solutions for growing teams and enterprises, featuring: ✅ Internal Communications ✅ Team Collaboration ✅ Knowledge Management ✅ Productivity and Employee Recognition use cases. eXo stands out by: 👍 its fluid and integrated employe experience, on desktop and mobile 👍 the platform’s ease of use 👍 innovative employee engagement features. eXo Platform is developed on open-source technology and supports open standards. The platform is extensible and interoperable, all services are exposed REST APIs. The platform also offers additional security capabilities, developed in collaboration with highly sensitive clients. With eXo Platform, companies can connect, engage and reward their employees, customers, and partners with its social, engagement and gamification capabilities.

49 Ratings

Starting Price: $3.00/user/month

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Document360

Kovai

Document360 is an AI-powered Knowledge base platform designed to streamline knowledge management in organizations. It helps teams create, manage, and publish content effortlessly, ensuring clarity and accessibility for users. Use Cases Knowledge Base for Customers and Teams: Offer a seamless self-service experience with AI search, auto-tagging, and analytics to boost productivity and reduce support queries. IT Documentation (Including API Docs) Simplify technical documentation with markdown support, version control, and API-friendly features like code embedding and AI-driven insights. Standard Operating Procedures (SOPs) Maintain consistent workflows with centralized SOPs, AI content suggestions, and easy updates for team alignment. User Manuals Deliver user-friendly manuals with customization, localization, and AI tools for faster, polished content.

38 Ratings

Starting Price: contact us

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Zapier

Connect your apps and automate workflows. Easy automation for busy people. Zapier moves info between your web apps automatically, so you can focus on your most important work. Link your web apps with a few clicks, so they can share data. Pass info between your apps with workflows called Zaps. Build processes faster and get more done—no code required. Discover how Zapier makes automation accessible to everyone. Stick with the tools that work for you. Zapier connects more web apps than anyone, and we add new options every week. We integrate with apps such as Facebook Lead Ads, Slack, Quickbooks, Google Sheets, Google Docs, & many more! Our editor was made for do-it-yourself automation. Set up Zaps without developer help. Use Zapier’s built-in apps to create powerful workflows without using separate services. More than 3 million people rely on Zapier to take care of their tedious tasks. Zapier Agents allow businesses to automate real-world tasks by creating custom AI-powered teammates.

22 Ratings

Starting Price: $19.99 per month

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GitHub

GitHub is the world’s most secure, most scalable, and most loved developer platform. Join millions of developers and businesses building the software that powers the world. Build with the world’s most innovative communities, backed by our best tools, support, and services. If you manage multiple contributors , there’s a free option: GitHub Team for Open Source. We also run GitHub Sponsors, where we help fund your work. The Pack is back. We’ve partnered up to give students and teachers free access to the best developer tools—for the school year and beyond. Work for a government-recognized nonprofit, association, or 501(c)(3)? Get a discounted Organization account on us.

22 Ratings

Starting Price: $7 per month

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Zoho Desk

Zoho

Instant responses for instant happiness. Respond to your customers the minute they reach out to you with Zoho Desk's embeddable chat widget. Zoho Desk's embeddable chat widgets let you be within arm's reach when customers can't find what they're looking for in your Help Center. Your customers can get in touch with your agents instantly, right from the Help Center, so your agents can respond and help them find answers faster. If a customer has an issue that requires more time and attention, agents can convert the chat conversation into a ticket, in a single click. This lets agents save all the context of the chat conversation, with no time lost. Leave your chat tickets to the trusted experts in your team. With Zoho Desk, you can assign tickets from various channels to specific agents or teams. This way, your agents can work more efficiently, and customer interactions are in safe hands.

17 Ratings

Starting Price: $12.00 per user per month

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Userback

Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.

10 Ratings

Starting Price: $7 per month

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Make

Make is a visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without coding. SMBs, startups, scaleups, teams, and enterprises around the world use Make to scale their business faster than ever. Make enables people to connect and create workflows at the speed of their ideas. With Make, anyone can build like a developer, launching solutions across all industries and business areas at a fraction of the cost and time. Make allows teams to visualize, modify, and collaborate on processes that scale as quickly as their organization. Whether you’re integrating sales and marketing tools, automating a customer journey, improving business operations, or building a custom back-end system—creating on Make is powerful, intuitive, and playful. As our Maker community has shown us, when the experience of building sparks as much joy as the solution, there are no limits to what's possible.

10 Ratings

Starting Price: $9 per month

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Product Fruits

Product Fruits is a no-code user onboarding platform for web-based apps. It allows you to onboard users and show them how to derive value from your product. Increase adoption, conversion & retention with: Interactive product tours & walkthroughs for guiding users step by step Hints, beacons & tooltips for highlighting new features, delivering tips & providing contextual support Onboarding checklists for showing users progress of their onboarding journey Announcements for publishing important news directly in your application Feedback widget to make it easy for users to report bugs and share ideas Life Ring Button for providing one centralized location for all your onboarding and support documentation as well as any 3rd-party chat widget Knowledge base for allowing users to solve problems without having to contact your support Custom events for triggering flows based on user behavior Segmentation for tailoring experiences to personas Analytics to understand user behavior

9 Ratings

Starting Price: $79 per month

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Better Stack

Better Stack is a unified observability tool that helps you ship better software, faster. Schedule on-call rotations, receive actionable alerts, and resolve incidents with ease. Better Stack brings together incident management, uptime monitoring, status pages, log management, and infrastructure monitoring – all in one place. Built for speed and scale, it combines multiple monitoring and alerting workflows into a single, powerful interface that boosts visibility and slashes response times. Key features include an OpenTelemetry-native Kubernetes collector powered by eBPF, real-time alerting, and collaborative dashboards. Under the hood, Better Stack runs on ClickHouse, enabling lightning-fast queries and scalable ingestion across high-cardinality datasets. You can visualize your entire stack, turn all your logs into structured data, and query everything with SQL – as if it were a single database. Seamlessly integrates into your workflow with 100+ integrations.

7 Ratings

Starting Price: $29 per month

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Jira Service Management

Atlassian

Jira Service Management (formerly Jira Service Desk) empowers Dev and Ops teams to collaborate at high-velocity, so they can respond to business changes and deliver great customer and employee service experiences fast. Tune Jira Service Management to meet your unique needs. Empower every team, from IT to HR to legal, to set up a service desk quickly and continuously adapt at scale. Deliver great service experiences fast - without the complexity of traditional ITSM solutions. Track work across the enterprise through an open, collaborative platform. Link issues across Jira and ingest data from other software development tools, so your IT support and operations teams have richer contextual information to rapidly respond to requests, incidents, and changes. Deliver more customer impact while managing risk. Accelerate critical development work, eliminate toil, and deploy changes with ease, with a complete audit trail for every change.

6 Ratings

Starting Price: $20 per user per month

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Front

Front’s powerful customer service platform makes five-star service attainable for over 9,000 businesses like yours. We bring together your core support channels in one intuitive, AI-powered workspace where your team can build collaborative workflows across the entire customer lifecycle. As your customer base and their needs grow, Front AI and customer intelligence serves up the efficiency and insights needed to keep your entire organization customer-first, every day. Plus, we care as much about our customers as you do yours: we provide industry-leading service to our entire customer base, regardless of your team size.

3 Ratings

Starting Price: $19.00/month/user

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Usersnap

Usersnap is a user feedback platform designed for product teams to gather product-specific insights, accelerate user testing, and improve stakeholder feedback loops. Companies such as Red Hat, Erste Bank, Lego, and Harvard University excel in their enterprise growth and operations with Usersnap. Product teams strive for user-centric processes and rely on Usersnap to gain clarity for product decisions. Grow in confidence with a scalable user feedback software as your partner. Usersnap is right for you if want to: ✔️ Create a user-centered and welcoming feedback culture ✔️ Streamline all product feedback to identify top roadmap contenders ✔️ Save time on communicating technical and design improvements ✔️ Conduct more in-product user research and unleash UX insights ✔️ Have a constant stream of new user feedback to stay on top of the voice of customers.

3 Ratings

Starting Price: $69.00/month

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Emailable

Blaze Verify & TheChecker have merged to become Emailable. The most cost-effective email checker to reach your audience. Sending emails is not enough. You need to have them delivered. Improve your deliverability and email marketing campaign ROI with the most reliable and affordable email checker. Clean old lists, keep them healthy, and filter out the bad emails. With our various solutions, we’ve got you covered. Use our bulk email verifier to improve deliverability and campaign performance in no time. Reduce bounces by removing bad emails from your lists. Improve your email deliverability by up to 99%. Add email validation features to your own app using our APIs. Put your list cleaning on autopilot and let Monitor do the work for you. Your lists will be automatically synced and reverified every single day. Keep only deliverable addresses on your list. Select which emails are removed from your list with our custom configurations. Improve deliverability and secure inbox placement.

3 Ratings

Starting Price: $15

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Mailjet

Sinch

The email solution for fast-moving teams. We know how hard it can be to find an affordable and effective email service. Mailjet is the perfect solution for your needs, our advanced features help you grow your business at a very reasonable price. Effortlessly craft beautifully responsive email in just a few clicks with our email editor, Passport. Use our rich library of free email templates or create your own design from scratch. Use Mailjet’s Collaboration Toolkit to work on the same email template or campaign in real time to increase your team’s efficiency. Drastically shorten feedback cycle with commenting and approval workflow features to go faster. Personalize each email with customer data you collect and segment your contact list to send the right content to the right customer. It’s easy to make each of your recipients feel special. Optimize the performance of your campaign with real-time statistics available with each sending.

3 Ratings

Starting Price: $9.65 per month

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Dynatrace

The Dynatrace software intelligence platform. Transform faster with unparalleled observability, automation, and intelligence in one platform. Leave the bag of tools behind, with one platform to automate your dynamic multicloud and align multiple teams. Spark collaboration between biz, dev, and ops with the broadest set of purpose-built use cases in one place. Harness and unify even the most complex dynamic multiclouds, with out-of-the box support for all major cloud platforms and technologies. Get a broader view of your environment. One that includes metrics, logs, and traces, as well as a full topological model with distributed tracing, code-level detail, entity relationships, and even user experience and behavioral data – all in context. Weave Dynatrace’s open API into your existing ecosystem to drive automation in everything from development and releases to cloud ops and business processes.

3 Ratings

Starting Price: $11 per month

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Snov.io

Launch your business to new heights with Snov.io sales engagement. More positive replies, more meetings, and more closed deals – with no extra manual work. Growing revenue for everyone from solopreneurs to enterprises!

2 Ratings

Starting Price: $39.00/month

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BugHerd

Splitrock Studio Pty Ltd.

BugHerd is the world's simplest visual feedback & bug tracker tool for websites, loved by thousands of great teams worldwide to manage their web projects. Point & click client feedback directly to your site, with ZERO project limits. --- 🌟BugHerd works in 3 easy steps:🌟 1. Pin feedback to your webpage elements with the intuitive browser extension. 2. Contextual metadata is automatically added to all pins including; browser, OS, screen size & resolution, selector information and more. 3. Task cards are instantly created from feedback, helping you manage your workflow. --- No more emails, no more spreadsheets, no more headaches. Get started in minutes, with a free 14 day trial.

2 Ratings

Starting Price: 14 Day Free Trial

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Rippling

Streamline your business with Rippling’s all-in-one platform for HR, IT, payroll, and spend management. Effortlessly manage the entire employee lifecycle, from hiring to benefits administration. Automate HR tasks, ensure compliance, and streamline approvals. Simplify IT with device management, software access, and compliance monitoring, all from one dashboard. Enjoy timely payroll, real-time financial visibility, and dynamic spend policies. Rippling empowers your business to save time, reduce costs, and enhance efficiency, allowing you to focus on growth. Experience the power of unified management with Rippling today.

2 Ratings

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Stack Moxie

Stack Moxie loves marketers. We are marketers. And we know that with technology - marketers can perform miracles. But marketers are setup to fail. Marketing departments must run efficiently, deliver more, and comply with tough regulations. A CMO knows that the most cost-effective way to scale the business and enforce compliance is more technology. But a CTO would hesitate. She knows that marketers are missing one of the basic tools that IT can’t live without. A CTO would insist that the stack be tested. End to end, repeatedly. Are web forms functioning properly? Were the appropriate actions triggered by customer input? Can we pass an audit? For the marketer, these tools just don’t exist, nor does the time or budget to do this manually. That’s why we built Stack Moxie. Stack Moxie takes IT know-how and puts it into the hands of the marketer. We ensure martech works: leads aren’t lost, digital ad spend isn’t wasted, and when something breaks it won’t go unnoticed

1 Rating

Starting Price: $99 per month

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Bugfender

Beenario

Remote logger, crash reporter and in-app user feedback Bugfender is a log storage service for application developers. Bugfender collects everything happening in the application, even if it doesn’t crash, in order to reproduce and resolve bugs more effectively and provide better customer support. Bugfender respects your user's privacy, is battery and network efficient and keeps logging even if the device is offline. Track and destroy bugs before users even notice. Bugfender logs all bugs on all devices and sends the results in seconds - enabling you to find and fix bugs before your users even get an error message. Achieve 5-Star Ratings. Bugfender doesn’t just log bugs and crashes. It logs all the information you’ll ever need so you can build a clear picture of your users and earn those crucial five-star ratings. Deliver world-class customer service. Our logging tool enables you to target individual users and provide personalized customer support.

1 Rating

Starting Price: €29 per month

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CloudEagle.ai

CloudEagle.ai is an AI-powered SaaS management and governance platform that enables IT, Security, and Procurement teams to efficiently manage, govern, and optimize their entire SaaS stack from a single, intuitive platform. With 500+ direct connectors, it provides100% visibility into applications, feature-level usage, licenses, contracts, and spend. Using no-code, Slack-enabled workflows, teams can automate onboarding/offboarding, conduct app access reviews, harvest unused licenses, and ensure compliance. Procurement teams benefit from streamlined intake-to-renewal workflows and price benchmarking insights powered by CloudEagle’s proprietary AI database, SaaSMap for data-backed negotiations. With quick 30-minute onboarding, enterprises like RingCentral, Shiji, and ICEYE rely on CloudEagle to enforce governance, rationalized their SaaS and AI portfolio, and drive 10–30% in SaaS savings, right from day one.

1 Rating

Starting Price: $2000/month

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Jamespot

Jamespot is the number one french cloud software for communication and collaboration needs of businesses of all sizes wether at the organizational level or at the teams level. 1. An interface to your own image 🎨 Graphic charter, name, logo, menu, wording... Jamespot is 100% configurable according to your needs. 2. Countless possibilities 🚀 Thanks to our 100 native and partners apps, Jamespot covers 100% of your collaborative needs. Our open API allows you to connect Jamespot to O365, GSuite and countless other solutions. 3. Accessible from your phone 📱 Thanks to the Jamespot mobile application, your platform follows you wherever you are. 4. A 100% secure french solution 🔐 The datas are hosted in France and we complie with all the GDPR requirements. We even have certifications that allow us to host health datas. 5. Ultra rapid deployment 🚄 You are in a hurry? From a few days or a few weeks, our team adapts to your rythm accompanies you throughout the deployment.

1 Rating

Starting Price: 6$/user/month

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Kayako

Deliver exceptional customer service in multiple languages across live chat, email, Facebook and Twitter. For SMBs looking for a fully integrated cloud-hosted help desk to immediately start supporting customers. Kayako’s helpdesk software comes with powerful out-of-the-box functionality that makes it easy for customer service teams to begin managing requests and conversations that come through any channel. Support customers better, and stay personal as you grow. Kayako’s award-winning helpdesk solution includes our live chat software as one of the many tools to help you with your customer support success. Kayako’s live chat tool enables you to provide a tailored, engaging live chat experience 24/7. You can help customers in real time across every channel—all from within Kayako’s dashboard. It’s quick and easy to customize our live chat software and integrate it into your website, iOS and Android apps.

1 Rating

Starting Price: $9.00/month/user

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Best IT Management Software for Intercom

Compare the Top IT Management Software that integrates with Intercom as of September 2025

What is IT Management Software for Intercom?