Compare Business Software for Zendesk Chat: October 2025 Reviews & Comparison

Pipedrive

Pipedrive is a web-based sales CRM (customer relationship management) software that lets sales teams track pipelines, optimize leads, manage deals and automate their entire sales process to focus on selling. Pipedrive’s simple interface empowers salespeople to streamline workflows and unite sales tasks in one workspace. Unlock instant sales insights with Pipedrive’s visual sales pipeline and fine-tune your strategy with robust reporting features and a personalized AI Sales Assistant. Reach the right contacts at the right time with intelligent lead segmenting and activity reminders that tell you when to take action. When it’s time to seal the deal, compose instant, irresistible sales emails in just one click. With Pipedrive, winning has never been easier.

9,245 Ratings

Starting Price: $24/month

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Zendesk

Zendesk is an AI-powered service solution that’s easy to set up, use, and scale. It works out-of-the-box and adapts quickly, enabling businesses to move faster. Built on billions of CX interactions, Zendesk AI supports the whole service journey—from self-service to agents to admins—helping teams resolve issues faster and operate efficiently at scale. Zendesk empowers agents with tools, insights, and context to deliver personalized service on any channel—social messaging, phone, or email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1200+ apps. Easy to implement, it frees teams from relying on IT or costly partners. Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide.

7,088 Ratings

Starting Price: $25/agent/month

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Shift

Shift Technologies Inc.

Shift is the first fully customizable browser that empowers you to make the most of your life online. Shift allows you to drag and drop apps, bars, and controls, to create a central hub that adapts to however you work. Sign into 1,500+ web apps, swap instantly between Spaces for work, side hustles or personal browsing, and stay logged into multiple accounts at once. In addition, Shift is proudly pioneering carbon-neutral browsing as part of its promise to reimagine what browsers can do—not only for users, but for the planet. Founded in 2016 in Victoria, British Columbia, Shift is a Certified B Corp within the Redbrick portfolio. Key capabilities & features - Build your browser: Create a custom layout for how you use the internet. - Create Spaces: Create separation between work, side hustles, and passion projects. - Integrate Apps: Add web apps to Shift to customize its capability. - Templates: Choose from 6 different layouts to build on.

1,313 Ratings

Starting Price: Free

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Mailchimp

Intuit Mailchimp

Mailchimp is a marketing automation platform boasting 11 million users worldwide to personalize every email and SMS for every customer using AI-powered insights and content creation tools. With a 99% delivery rate and over 300 integrations, Mailchimp helps businesses connect with their customers, foster repeat business, and build lasting brand loyalty while fitting into their existing workflows. Businesses including TEDTalks, Shutterstock, Boston Market, Nikon India use Mailchimp to drive revenue through emails. Founded in 2001 and based in Atlanta with offices in Brooklyn, Oakland, Vancouver, London, Seattle, and Santa Monica. In 2021 Mailchimp was acquired by Intuit Inc. (Nasdaq: INTU), the global financial technology platform that makes Intuit TurboTax, Credit Karma, QuickBooks, and Mailchimp. Since then, the company has released 100+ new features to help its customers.

131 Ratings

Starting Price: $9.99 per month

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Slack

Salesforce

Slack is a cloud-based project collaboration and team interaction software solution specially designed to seamlessly facilitate communication across organizations. Featuring powerful tools and services integrated into a single platform, Slack provides private channels to promote interaction within smaller teams, direct channels to help send messages directly to colleagues, and public channels that enables members across organizations to start conversations. Available on Mac, Windows, Android, and iOS apps, Slack offers a plethora of features that include chat, file sharing, collaborative workspace, real-time notifications, two-way audio and video, screen sharing, document imaging, activity tracking and logging, and more.

249 Ratings

Starting Price: $6.67 per user per month

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Zoom

Zoom Communications

Enterprise video conferencing with real-time messaging & content sharing with Zoom Meetings & Chat. Simplified video conferencing and messaging across any device. Enable quick adoption with meeting capabilities that make it easy to start, join, and collaborate across any device. Zoom Meetings syncs with your calendar system and delivers streamlined enterprise-grade video conferencing from desktop and mobile. Enable internal and external communications, all-hands meetings, and trainings through one platform. Bring HD video and audio to your meetings with support for up to 1000 video participants and 49 videos on screen. Multiple participants can share their screens simultaneously and co-annotate for a more interactive meeting. End-to-end encryption for all meetings, role-based user security, password protection, waiting rooms, and place attendee on hold. Record your meetings locally or to the cloud, with searchable transcripts. Zoom also offers a HIPAA compliant plan for healthcare.

573 Ratings

Starting Price: $14.99 per user per month

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NetSuite

Oracle

Oracle NetSuite is the world’s leading AI-powered cloud ERP, trusted by more than 42,000 customers worldwide. The platform unifies ERP, financials, CRM, ecommerce, and analytics into one suite, creating a single source of truth for organizations. Its built-in AI doesn’t just predict—it learns from your business data to deliver accurate insights, recommendations, and automation. With NetSuite, companies can streamline accounting, manage global operations, improve customer relationships, and optimize HR processes all from a centralized cloud platform. Its omnichannel commerce tools also help businesses scale by connecting online, offline, and B2B sales seamlessly. By combining scalability, real-time visibility, and AI-driven intelligence, NetSuite empowers organizations to operate smarter and grow faster.

58 Ratings

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Nutshell

Nutshell is an all-in-one sales, marketing and engagement platform that helps B2B organizations work together to win deals. Simple enough for any user and sophisticated enough for any business, Nutshell is built for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software. Launched in 2010, Nutshell is a top-rated CRM known for its affordability and user-friendliness, serving thousands of businesses globally. Every Nutshell subscription includes unlimited data storage, fully customizable reporting tools, free data migration assistance, and world-class live support, all at an extremely affordable price. Nutshell integrates with the software small businesses already use, including Google Workspace/Gmail, Microsoft Office/Outlook, QuickBooks Online, Intercom, and Slack. Nutshell also offers native iPhone and Android apps, allowing sales reps to create, search, and edit contact information in the field.

45 Ratings

Starting Price: $13.00/month/user

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Zapier

Connect your apps and automate workflows. Easy automation for busy people. Zapier moves info between your web apps automatically, so you can focus on your most important work. Link your web apps with a few clicks, so they can share data. Pass info between your apps with workflows called Zaps. Build processes faster and get more done—no code required. Discover how Zapier makes automation accessible to everyone. Stick with the tools that work for you. Zapier connects more web apps than anyone, and we add new options every week. We integrate with apps such as Facebook Lead Ads, Slack, Quickbooks, Google Sheets, Google Docs, & many more! Our editor was made for do-it-yourself automation. Set up Zaps without developer help. Use Zapier’s built-in apps to create powerful workflows without using separate services. More than 3 million people rely on Zapier to take care of their tedious tasks. Zapier Agents allow businesses to automate real-world tasks by creating custom AI-powered teammates.

22 Ratings

Starting Price: $19.99 per month

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Zendesk Sell

Zendesk

Accelerate sales with Zendesk Sell (formerly Base), a next-generation CRM software for modern sales teams. Zendesk Sell makes it easy for small business, mid-market or enterprise sales teams to enhance their processes, productivity, and pipeline visibility. The platform features an intuitive user interface that enables teams to access, analyze, and collaborate on relevant data, prioritize leads and opportunities, and drive sales actions with data. Make calls, send emails, schedule meetings, and view deal history all from one place—without logging everything by hand. When it comes time to close deals, you can do it anywhere, because Sell gives you the power of a desktop sales tool in the palm of your hand—even when you're offline. Legacy sales management tools are often clunky and difficult to use, but Zendesk Sell is simple and designed to keep reps selling.

13 Ratings

Starting Price: $19 per user per month

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Product Fruits

Product Fruits is a no-code user onboarding platform for web-based apps. It allows you to onboard users and show them how to derive value from your product. Increase adoption, conversion & retention with: Interactive product tours & walkthroughs for guiding users step by step Hints, beacons & tooltips for highlighting new features, delivering tips & providing contextual support Onboarding checklists for showing users progress of their onboarding journey Announcements for publishing important news directly in your application Feedback widget to make it easy for users to report bugs and share ideas Life Ring Button for providing one centralized location for all your onboarding and support documentation as well as any 3rd-party chat widget Knowledge base for allowing users to solve problems without having to contact your support Custom events for triggering flows based on user behavior Segmentation for tailoring experiences to personas Analytics to understand user behavior

9 Ratings

Starting Price: $79 per month

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Okta

One platform, infinite ways to connect to your employees and customers. Build auth into any app. Create secure, delightful experiences quickly by offloading customer identity management to Okta. Get security, scalability, reliability, and flexibility by combining Okta’s Customer Identity products to build the stack you need. Protect and enable your employees, contractors, and partners. Secure your employees—wherever they are—with Okta’s workforce identity solutions. Get the tools to secure and automate cloud journeys, with full support for hybrid environments along the way. Companies around the world trust Okta with their workforce identity.

7 Ratings

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Campaign Monitor

Marigold

Turn customers into raving fans with Campaign Monitor by Marigold, a powerful email marketing and automation platform that offers the tools to help drive real, bottom line, business results. With Campaign Monitor, building email campaigns that convert is easy. Simply use Campaign Monitor's drag-and-drop email builder and choose from hundreds of beautiful and professionally-designed templates. The platform also comes with a wealth of tools for creating personalized customer journeys, creating smart segments, and building one-to-one relationships with every email subscriber.

6 Ratings

Starting Price: $9.00 per month

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FUGU

FUGU Risk

FUGU offers a multi-tier self-learning fraud-prevention strategy. Unlike other solutions, FUGU's fraud-detection software tracks online payments post-purchase, as EVERY PAYMENT COUNTS! WORKING MONTH-2-MONTH - ZERO RISK, NO COMMITMENT! FUGU reduces false transaction declines by 50%, wins chargeback disputes by 85%, and identifies fraud attacks, including cases of friendly fraud. FUGU also offers a chargeback liability shift service, covering fraud and authorization reason codes. As part of FUGU's motto - "EVERY PAYMENT COUNTS", we offer a unique KYC system for automating verification processes and increasing its success rate to the highest rates in the industry. FUGU is a must-have solution for any business that accepts online payments, such as: 1. eCommerce websites - supporting all platforms (including the Shopify app) 2. Payment getaways 3. SaaS 4. Investments companies \ exchanges 5. Gaming\Casino 6. Banks, creditcards, etc 7. Chargebcks guarante

5 Ratings

Starting Price: $99

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Zoho Books

Zoho

Zoho Books is the ideal web-based accounting software of choice for small business. The platform was carefully created to help manage your finances, gets you tax ready, automates business workflows, and helps you work collectively across departments. On top of generating financial reports, knowing your Sales Tax liability and getting 1099s ready will no longer be a thing to dread, knowing you can scale with the software and securely collaborate with your team are also some of the neat features included. Get accounting right for growing businesses with Zoho Books, an easy-to-use online accounting solution. Zoho Books features include invoices, expenses, sales and purchase orders, contact management, project time tracking, and inventory management. With Zoho Books, organizations can automate recurring activities like payment reminders, billing, auto charge, and payment thank you note. Users can also track inventory in real-time with Zoho Books.

4 Ratings

Starting Price: $10.00/month

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Shopaccino

iSolution Microsystems

An all-in-one ecommerce platform, presented as a complete DIY solution for sellers to create, manage and scale their ecommerce businesses with 0% transaction platform fees. An ecommerce platform which offers all added features developed natively to provide a completely synced environment for ecommerce business like: • One Ecommerce Website for B2C & B2B • Multi-currency Checkout • Native iOS and Android Mobile Apps for Stores • Reward / Loyalty Program • Referral Program • Web Push Notification • Shop the Look • Web POS The software is also available in iOS and Android formats to make sure merchants can manage their orders from mobile application. The vendor also offers ecommerce experts who provide com guidance and online support to sellers. The software is free to try for 14 days.

2 Ratings

Starting Price: $20.00/month

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Qmarkets

Managing innovation at a large company is never easy. With endless stakeholders to align, data to process, and pressure to deliver results, it’s easy to fall into the trap of innovation theatre—initiatives that look good but fail to deliver real value. At Qmarkets, we help you break that cycle. We give you the tools, methodology, and expert support to build a next-gen innovation funnel that delivers continuous scalable impact. Whether you’re unlocking strategic challenges, scouting startups, enhancing ideas, or tracking impact, our platform helps you manage every stage of the journey — and prove ROI all along the way. This is what we call Impact-Driven Innovation — and it’s how we help leading enterprises make every innovation count. With clients like Ford, Starbucks, Coca-Cola, and Nestle, we bring decades of experience building innovation programs that thrive on disruption, embrace efficiency, and strengthen resilience at every turn.

2 Ratings

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Zendesk Explore

Zendesk

Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience. Building the best customer experience works better when it's driven by data. With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it. Customer support can happen anywhere—on email, chat, phone, or your social channels. It’s good to have a customer analytics tool that can keep up. Explore integrates data from every channel, so you can measure how customers interact with your brand without losing the thread. Explore comes with best practice dashboards and analysis built in, so teams of any size get the metrics that help them track towards success. You can analyze team performance, take stock of operational metrics, or get a better understanding of your customer experience. No matter what it is, Explore has a dashboard to get it done.

2 Ratings

Starting Price: $9 per agent per month

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Lokalise

Lokalise is a translation management system (TMS) that helps teams automate, manage, and translate content in a more efficient way. It was designed as an alternative to outdated and expensive tools with a clear focus on eliminating the hassle of localization for developers. Lokalise is a platform for software translation management for any kind of software like mobile apps (iOS, Android), games, websites, or digital content. With Lokalise you can: - Translate your localization files. - Manage all your software localization projects in one system. - Add contextual information (screenshots) to translations. - Preview in real-time how the translations will look like in your web or mobile app. - Order professional translations from Lokalise translators or use machine translation.

2 Ratings

Starting Price: $120 per month

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LearnUpon

At LearnUpon LMS we’re on a mission to help you unlock the power of learning. Combining our award winning LMS and our industry-leading Customer Experience team, we pride ourselves on being a trusted partner to over 1,300 businesses. Every day, L&D teams around the world choose LearnUpon’s intuitive, feature-rich and deeply integrate-able platform to deliver a connected learning experience to millions of learners across their employees, partners and customers. Plans start at $15,000 USD.

1 Rating

Starting Price: $15,000/year

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TalentLMS

Epignosis

TalentLMS is the LMS built for training success. Designed to get a “yes” from everyone, it’s where great teams, and companies, go to grow. With an experience that’s fully customizable and easy to manage, teams embrace training while feeling right at home. TalentLMS makes it easy to provide the right training to any team and every use, while giving expert guidance and support every step of the way. Backed by Epignosis, a global leader in learning technologies, TalentLMS is on a mission to democratize training, serving over 70, 000 teams worldwide.

1 Rating

Starting Price: $69.00/month

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SellPro

SellPro empowers retailers and retail brands to foster a knowledgeable, loyal, and motivated workforce through ongoing engagement. The platform fuses micro-learning and gamification with rewards, communications tools, job aids and more in a modern app that retail personnel want to use every day. SellPro administration and content management are made easy through automation, actionable analytics and an intuitive online interface that takes only minutes to master. SellPro is a perfect fit for: - Retailers looking for a one-stop SaaS solution to help engage, train, reward and inspire their workforce. - Product brands selling non-commodity products and services through the retail channel.

1 Rating

Starting Price: $295 per month

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NeverBounce

ZoomInfo

Over 130,000 users trust NeverBounce for their real-time email verification and list cleaning services. NeverBounce is a scalable and reliable platform for reaching real recipients via email, backed by concierge-level support. NeverBounce ensures companies reach their customers by dramatically increasing the delivery of their emails to the inbox. By checking email validity against a database of 6 Billion emails and removing outdated email addresses, NeverBounce improves deliverability and helps businesses adhere to strict email provider guidelines. NeverBounce also offers more direct integrations than any other provider.

1 Rating

Starting Price: $0.003 per email

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Mindsay

Mindsay makes customer interactions simple and efficient using conversational automation. We help customer service teams overcome common challenges, allowing them to automate customer requests, eliminate time-consuming processes, and optimize their use of human resources. From basic FAQs to complex transactions, we help companies build their customer service automation strategy, allowing for maximum automation of customer interactions and lowest total cost of ownership.

1 Rating

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Zendesk Guide

Zendesk

Knowledge is power. Using it is powerful. Support teams know the most about customer issues — and the best way to solve them. That’s why a knowledge base is a crucial part of any company’s customer experience strategy. It organizes frequently asked questions, product details, policies, and more, and empowers customers and agents with that information. Integrated seamlessly with Zendesk Support, Zendesk Guide is a smart knowledge base. It’s built to help you and your team continuously improve your content, keep it up to date, and serve it to customers before you can say “FAQ.”

1 Rating

Starting Price: $15 per agent per month

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Botmind

Botmind is a SaaS solution that helps companies deliver a better customer experience by automating responses to frequent requests through hybrid agents, combining artificial intelligence and human intervention on the same channel. Order tracking, appointment scheduling... Botmind allows to improve customer relationships and plugs directly into existing tools (Zendesk, Front, Intercom...). The objective is to maximize your return on investment: - The ROI in terms of customer experience: Answer faster and always right (+26% satisfaction). - The ROI in terms of employee experience: No more dealing with non-value added issues. - The financial ROI: Reduce the cost of customer support processing between 50% and 90%. Advantages of Botmind - 90 pre-recorded responses - Reduces the cost of the support by 90%. - Answer your customers in less than a second

1 Rating

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Zendesk Talk

Zendesk

Connect with customers on a call center solution built right into the Zendesk ticketing system. A phone conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk. Talk is cloud-based call center software built right into the Zendesk Support ticketing system, allowing customer service teams to provide phone support from the same platform they use to manage all other channels. With full customer history, automatic ticket creation, and call recording, agents can focus on conversations instead of workflow. For quick questions and easy updates, start texting with your customers. Text lets agents receive texts, automate alerts, and send proactive messages. Each conversation becomes a ticket — with built-in workflows, reporting, and full customer history.

1 Rating

Starting Price: $19 per agent per month

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Matillion

Cloud-Native ETL Tool. Load and Transform Data To Your Cloud Data Warehouse In Minutes. We reversed the traditional ETL process to create a solution that performs data integration within the cloud itself. Our solution utilizes the near-infinite storage capacity of the cloud—meaning your projects get near-infinite scalability. By working in the cloud, we reduce the complexity involved in moving large amounts of data. Process a billion rows of data in fifteen minutes—and go from launch to live in just five. Modern businesses seeking a competitive advantage must harness their data to gain better business insights. Matillion enables your data journey by extracting, migrating and transforming your data in the cloud allowing you to gain new insights and make better business decisions.

1 Rating

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Webflow

Break the code barrier. Build better business websites, faster. Without coding. Build production-ready experiences without coding. Bring your design vision to life in clean, semantic HTML5, CSS, and JavaScript — with the Webflow Designer. Build completely custom databases for dynamic content types, including online stores. Easily create immersive interactions and animations. Go live on a fast, reliable, and hassle-free hosting network that scales with your business — with a click. Built to scale — on the same network as Netflix, Pinterest, Airbnb, Slack, and Adobe. So you don’t have to worry about your site going down. No updates to run, packages to install, or headaches to deal with. Create, launch, and iterate on new marketing campaigns without distracting your product team. Metadata controls, automatic XML sitemaps, easy 301 redirects, and canonical tags. Connect your marketing tools with built-in integrations and the flexibility of custom code.

3 Ratings

Starting Price: $12 per month

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Geckoboard

Build and share real-time business dashboards without the hassle. Geckoboard integrates with over 80 tools to help you pull in your data and get a professional-looking dashboard in front of others in a matter of minutes. Create dashboards directly in your browser with a straightforward, drag-and-drop interface, and bring important numbers, metrics and KPIs out of lifeless reports. Geckoboard makes your key data more engaging for everyone, with visualizations that anyone can understand at a glance, and that update automatically to always stay up-to-date. When you're ready, share your dashboard with a link, invite your teammates, schedule email and Slack updates to go out automatically, or display it proudly in the office on a big screen or TV.

Starting Price: $35 per month

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Business Software for Zendesk Chat

Top Software that integrates with Zendesk Chat as of October 2025

Pipedrive

Zendesk

Shift

Mailchimp

Slack

Zoom

NetSuite

Nutshell

Zapier

Zendesk Sell

Product Fruits

Okta

Campaign Monitor

FUGU

Zoho Books

Shopaccino

Qmarkets

Zendesk Explore

Lokalise

LearnUpon

TalentLMS

SellPro

NeverBounce

Mindsay

Zendesk Guide

Botmind

Zendesk Talk

Matillion

Webflow

Geckoboard