Business Software for Xtime

Volie is a communication platform built specifically for automotive BDCs. It helps dealerships manage inbound and outbound calls, texts, and campaigns more efficiently. With real-time data syncing, customizable scripting, performance metrics, and AI-powered tools like Pulse, Volie ensures that every customer interaction is tracked, measured, and optimized, allowing BDC teams to drive more appointments and deliver a better customer experience. Unlike generic call center software, Volie is purpose-built for the automotive industry, especially service BDCs. Every feature is designed to address dealership-specific workflows, data, and performance growth.

Boost your company's revenue with a global payments partner. Reach more buyers and drive higher conversion with the only payments platform that delivers PayPal, Venmo (in the US), credit and debit cards, and popular digital wallets like Apple Pay and Google Pay in a single, seamless integration. Drive revenue growth and maximize business opportunities. Accept and process cards, PayPal, and wallets such as Venmo (US only), Apple Pay, and Google Pay in a single, modern integration. Plus, get industry-leading tools to help prevent fraudulent transactions, manage data security, and streamline operations. Help increase sales and loyalty with a modernized, optimized payments experience. Leverage the PayPal network and next-generation technology to expand markets. Manage internal costs and automate back-end processes without sacrificing revenue. Help detect and prevent fraudulent transactions while approving more orders. The payments platform for some of the world’s leading brands.

Grow your business with AI phone agents that are smart, helpful, and available 24/7. Unlock the power of AI to handle calls for your business. Transform every call into an opportunity with AI that's always available. Boost revenue, enhance productivity, and delight customers. Describe what you want your agent to do. Choose a local number for your AI to use. Your agent will answer your calls and texts. Vida agents learn from instructions. Just describe what you want your agent to do when people call or text, and Vida will take care of the rest. No coding or technical skills are required. Give the agent your website, upload a doc, and Vida will learn from it. Vida agents engage with your customers just like a real person. Agents converse to understand problems, gather information, and triage solutions. Connect your agent to external data sources and let it solve real problems for your customers.

LightYear is a highly-customizable, enterprise-class ceDMS (customer experience DMS) platform that can be precisely tailored to your dealership’s unique business processes and enterprise transaction and reporting requirements. From installation and hosting of your DMS, to account management, technical support, and professional services, DealerBuilt’s team of retail automotive veterans and skilled technologists keep your system running smoothly and help optimize use of your DMS. With our extensive partner network, open integration platform, and lack of integration fees, DealerBuilt empowers you to easily and securely connect LightYear DMS with your preferred, best-in-class solution providers and freely leverage your data. With 200+ partners that represent a broad range of best-in-class solutions for retail automotive, DealerBuilt is constantly developing and expanding our network of partnerships with other technology innovators so that you can build your dealer tech stack your way.

Streamline communication across all channels and departments to enhance every area of the customer experience. We’ll never stop believing that great people are what make a business grow and succeed. That’s why our omnichannel managed messaging services only utilize real people who bring their personal touch and human experience to each and every conversation. With empathy and humanity, we achieve what A.I. and Bots can’t — a dynamic, genuine connection. The result is industry-leading conversion and more deals closed for you, our valued clients. Supercharge your leads with unprecedented customer data. DataWise gives you visions of customer behavior and additional insight to shorten the buying process. We connect with various digital retail platforms to provide people-powered guided assistance through complex buying processes, reducing drop-offs and boosting sales.

ADAM Systems delivers comprehensive, performance-driven dealership management systems (DMS) to franchised and independent auto and powersports retailers at an affordable price. Our Microsoft® Windows-based platform enables dealerships to manage their operations from one user-friendly portal, with no long term contracts and no proprietary equipment. Our partner relationships provide best-in-class solutions tailored to fit dealership business practices. Professional and caring customer service agents are available through our integrated portal, online chat, e-mail or phone – dealers can choose the support style that meets their needs. From payroll to parts inventory to profitability drivers, ADAM manages the details that keep dealerships running smoothly. In October 2021, PBS Systems took its multiphase growth plan to the next level by acquiring ADAM Systems. With a unified commitment to the future, PBS and ADAM will provide an extended software package focused on automotive DMS.

CDK is a secure, SOC 2-compliant dealership software solution provider who’s fully integrated for all areas of the automotive dealership — from the Front Office, Back Office, Service and Parts, and all areas in between. Our mission is to help dealers sell and service more cars and run more efficient operations by developing solutions and services that streamline workflows, most notably the CDK Dealership Xperience Platform. Dealers can choose from six scalable suites—Foundations, Fundamentals, Vehicle Inventory, Modern Retail, Fixed Operations, and Intelligence—tailored to franchise, independent, and multi-rooftop needs. With over five decades in automotive software and 15,000+ dealers served, CDK offers scalable suites tailored to any dealership size — all with secure infrastructure, real-time data flow, and measurable performance impact.

A lot of factors contribute to margin compression, some beyond your dealership’s control. But you can fight back by tackling inefficiencies that make matters worse. Compliance slip-ups can be costly to your dealership's bottom line and reputation. But it's tough to keep up with ever-changing regulations. Long wait times cause customer frustration and ultimately impact profits. The longer it takes to work a deal, the less time you have to take on new customers. You can’t run a modern dealership without modern streamlined solutions. Integrations are great, but finding ways to integrate without overpaying for integration fees is the dream. Run your dealership the way you want with the most flexible, easiest-to-use DMS solution. Submit contracts digitally to your lender and provide shoppers with a convenient signing experience, in the dealership or remotely. Use our full-spectrum solutions to drive efficiency, profitability, and better relationships with dealers.

Today’s customers expect a flexible, personalized car-shopping experience, with more and more shoppers buying remotely. But delivering that experience at scale with limited dealership resources can be difficult and costly. Connect CRM integrates dealership tools and sales processes to deliver a single view of the customer – across touchpoints and departments. With customizable processes and powerful lead automation, our car dealer CRM streamlines the car-buying process and enables dealers to deliver the shopping experience customers expect. Create a personalized demo to see how VinSolutions gives you the data-driven insights needed to identify better opportunities sooner, accelerate the purchase process, and improve sales.

The conversational commerce platform designed for auto dealers. Offer a complete car buying experience from your website and Facebook. Your customers can browse your inventory and ask questions anytime through live chat, texts and messenger. Work together to increase customer satisfaction. Watch live conversations and jump in to make a personal connection with your customers. Highlight your best offers and display them based on unique visitor behavior to create a personalized experience for your customers. Get high quality bottom of funnel leads that are ready to convert into sales. Turn us on and watch the leads pour into your CRM. Make it easy and enjoyable for customers to communicate with your dealership. Our omnichannel chat platform will enable you to boost engagement and convert more deals.

Numa is the AI Customer Operations System built for dealerships that are tired of losing revenue and customers to broken processes. Numa fixes customer experience & operations at the infrastructure level that can follow-up with your customers automatically and give visibility into customer satisfaction to your advisors, reps, and managers. Operator answers and routes every inbound call so nothing goes dark. Status Updates proactively reaches out to customers so advisors stop drowning in callbacks. Voice AI books appointments automatically so customers never wait. LiveCSI flags heat cases in real time so managers can intervene before a CSI score takes the hit. Opportunities can proactively reach out on declined services, open recalls, and equity moments. And it all runs through one unified system: one inbox, one shared context. The result: recovered revenue, freed-up advisors, and a customer experience that increases CSI and builds loyalty.

Hiring Brooke as your Digital Voice Assistant means improved customer satisfaction by steering the most common conversations to a smart assistant who can answer frequently asked questions and schedule service appointments based on customer needs and dealership policies. Regardless of whether calls are routed to the service drive or specialized agents, challenges remain with both. Staffing gaps and high call volume from customer follow-up calls and status checks are the most significant drivers of connectivity fail points for the BDC. Brooke makes customer experience efficient and effortless, providing a consistent and dependable experience. Brooke provides quality and savings, reducing average handling time and providing the right experience the very first call at a fraction of the cost it would take a human.

Pam is an AI voice and customer experience platform tailored for car dealerships that handles inbound and outbound calls 24/7 to book appointments, answer general questions, qualify sales leads, and follow up, freeing staff from routine call handling. It functions as a “live receptionist” by responding to everyday inquiries (e.g., hours, location), doing intelligent routing or warm transfers, and integrating with dealer systems to log conversations. Pam’s AI scheduler lets it book service appointments in real time based on shop availability, map customer issues to proper operation codes, and send confirmation texts to reduce no-shows. On the sales side, Pam can share vehicle inventory, respond to features/option queries, and schedule test drives directly from leads. The platform surface (Pam Console) provides visibility into unresolved calls, drop-offs, alerts, text logs, and revenue analytics from sales and service.

Mia is an AI-powered conversational agent tailored for car dealerships that automates inbound and outbound customer communications 24/7. It handles calls, texts, and emails, understands multiple languages, and books appointments or routes inquiries based on a dealership’s operations. Mia integrates with dealership systems (inventory, CRM, service scheduling) to provide consistent, intelligent responses aligned with brand standards. It can function across sales, service, and reception workflows, converting missed connections into revenue while freeing human staff from repetitive tasks. Mia offers always-on availability, even after hours, and delivers conversational continuity, multilingual handling, and seamless escalation to staff when needed.

Streamline the running of your workshop so you can focus on happier customers, Autosoft handles all the day-to-day workshop management tasks simply and effectively. From Booking, to Job through invoicing, Autosoft ensures you in control. Sophisticated, yet simple-to-use parts inventory management will ensure you've got the right part in stock, and ensure you maximize your gross profit on sales. Take control of your workshop and ensure the best possible use of every opportunity with simple to use customer communications. Whether it’s reminding a client of a service, or ensuring a follow-up check, Autosoft handles this with ease. From simple bookkeeping to sophisticated financial reporting, Autosoft can do as much or as little as you like. From banking, debtors, creditors, full general ledger and payroll, Autosoft’s complete, integrated system, can handle all your needs.

Grow revenue and relationships with insights and strategy powered exclusively by Dealer.com and Cox Automotive. Deliver the right message to the right consumers at the right time and come out ahead of the competition. Your leads are only as good as the website that produces them. Create the personalized experience your customers crave and drive more conversions. Connect with in-market shoppers everywhere through hyper-personalized sales and service experiences, and improve customer satisfaction and engagement. Reduce bounce rate and increase profitability. Drive more qualified, higher converting car sales leads by connecting with consumers as they begin the car buying process. With Accelerate My Deal, deals can start right from your Digital Storefront – and your Autotrader listings, or from Kelley Blue Book – as you give consumers the flexibility and convenience to choose their preferred path-to-purchase, to self-educate, and initiate the car buying process.

A Cox Automotive brand since 2010, vAuto provides an industry-leading suite of inventory management solutions to help automotive dealers run their businesses better. Our solutions combine superior retail/wholesale market data and data science-driven insights to enable seamless, strategy-minded decision-making across the entire inventory lifecycle, from sourcing to selling. Our Performance Managers help clients optimize the benefit and value our end-to-end solutions provide. Our latest innovations, including ProfitTime GPS, harness the power of AI and machine learning to help the best dealers run even better.