Business Software for Whatfix

Freshdesk is a cloud-based customer service software that helps businesses provide exceptional customer service across every customer touchpoint. With Freshdesk, businesses can: - Manage customer conversations across multiple channels such as email, phone, chat, social media, etc., from a unified view - Improve agent productivity with smart workflow automation rules - Deliver seamless self-service experiences with AI-powered chatbots and branded help centers - Monitor key performance metrics with advanced analytics and custom reports Over 50,000+ customers including Hugo Boss, Toshiba, Cisco, The Atlantic, Chargebee, Grofers, and PhonePe trust Freshdesk to help them provide faster customer service with ease.

Zendesk is a customer service platform designed to streamline support operations and enhance customer experiences. Offering a comprehensive suite of tools, including AI-driven automation, messaging, live chat, and customizable workflows, Zendesk enables businesses to provide personalized and efficient support across multiple channels. It integrates seamlessly with other software and provides real-time analytics to help businesses make data-driven decisions. Zendesk’s solutions cater to businesses of all sizes, from small startups to large enterprises, with a focus on scalability, security, and user satisfaction.

Put the power of the #1 CRM to work, at a price that works for you. Launch and grow quickly with the leading AI CRM built for small businesses in any industry - available through the Starter Suite or Pro Suite. Connect marketing, sales, service, and commerce on one easy platform. Save time with quick setup and smart guidance. Harness unified data and AI to fuel your growth. Start simple with Starter Suite — an all-in-one CRM for small businesses. Scale smoothly with AI agents, integrated data, and apps in one platform. No installation needed, just sign up and go from your browser. Advance further with Pro Suite, the complete CRM that scales with your business. Automate tasks and customize your tools to deepen customer relationships and drive growth.

Get to know your customers. Get a deeper understanding of your customers. Google Analytics gives you the free tools you need to analyze data for your business in one place. Google Analytics 4 (GA4) is the latest iteration of Google’s analytics platform, designed to provide a deeper and more comprehensive understanding of user behavior across websites and apps. Built with a privacy-centric approach, GA4 leverages event-based tracking instead of session-based tracking, enabling more flexible and detailed data collection. It offers advanced features like cross-platform tracking, machine learning-powered insights, and predictive analytics to help businesses better understand customer journeys and make data-driven decisions. With improved integration with Google Ads and customizable reporting, GA4 empowers organizations to optimize their marketing strategies while adhering to evolving privacy regulations.

Jira is the only project management tool you need to plan and track work across every team. Jira by Atlassian is the #1 software development tool for teams planning and building great products. Trusted by thousands of teams, Jira offers access to a wide range of tools for planning, tracking, and releasing world-class software, capturing and organizing issues, assigning work, and following team activity. It also integrates with leading developer tools for end-to-end traceability. From short projects, to large cross-functional programs, Jira helps break big ideas down into achievable steps. Organize work, create milestones, map dependencies and more. Link work to goals so everyone can see how their work contributes to company objectives and stay aligned to what’s important. Your next move, suggested by AI. Atlassian Intelligence takes your big ideas and automatically suggests the tasks to help get it done.

Connect your apps and automate workflows. Easy automation for busy people. Zapier moves info between your web apps automatically, so you can focus on your most important work. Link your web apps with a few clicks, so they can share data. Pass info between your apps with workflows called Zaps. Build processes faster and get more done—no code required. Discover how Zapier makes automation accessible to everyone. Stick with the tools that work for you. Zapier connects more web apps than anyone, and we add new options every week. We integrate with apps such as Facebook Lead Ads, Slack, Quickbooks, Google Sheets, Google Docs, & many more! Our editor was made for do-it-yourself automation. Set up Zaps without developer help. Use Zapier’s built-in apps to create powerful workflows without using separate services. More than 3 million people rely on Zapier to take care of their tedious tasks. Zapier Agents allow businesses to automate real-world tasks by creating custom AI-powered teammates.

Confluence by Atlassian is a leading content collaboration software for modern teams. It empowers teams to create, share, and collaborate on projects in one place, easily publish and access company information, capture, store and grow team's knowledge, and so much more. Confluence is also available on mobile, enabling teams to track team activity, give feedback, and stay in sync regardless of device.

Intercom is an AI-first customer service platform that enables businesses to deliver personalized and efficient customer support across multiple channels. Founded in 2011, the company offers a comprehensive suite of tools, including the Fin AI Agent, which provides instant, accurate answers to customer inquiries 24/7. Intercom's platform also features AI Copilot, assisting support agents with real-time solutions, and AI Analyst, offering insights and recommendations for support leaders. Trusted by over 25,000 global organizations, including Atlassian, Amazon, and Microsoft, Intercom facilitates over 500 million messages per month, enhancing customer interactions and support efficiency. Headquartered in San Francisco, with offices in Chicago, Dublin, Sydney, and London, Intercom continues to innovate in the customer service industry.

At Mixpanel, our mission is to increase the rate of innovation. Not only as a company, but for the businesses we serve. Through our analytics and engagement product, companies can analyze how and why their users engage, convert, and retain in real-time across web, mobile, and smart devices. Then they can use that data to improve their business and products. Mixpanel serves over 26,000 companies from different industries around the world, including Samsung, Twitter, and BMW. Headquartered in San Francisco, Mixpanel has offices in New York, Seattle, Austin, London, Barcelona, Paris, and Singapore. Great products are built by teams who know their users. Go beneath the surface to learn which features are popular, who your power users are, and the behaviors tied to long-term retention. See which features are popular and how many power users you have.

One platform, infinite ways to connect to your employees and customers. Build auth into any app. Create secure, delightful experiences quickly by offloading customer identity management to Okta. Get security, scalability, reliability, and flexibility by combining Okta’s Customer Identity products to build the stack you need. Protect and enable your employees, contractors, and partners. Secure your employees—wherever they are—with Okta’s workforce identity solutions. Get the tools to secure and automate cloud journeys, with full support for hybrid environments along the way. Companies around the world trust Okta with their workforce identity.

SAP Concur offers powerful solutions that automate and simplify business expense, travel, and accounts payable processes. Concur Expense allows employees to submit expenses easily from anywhere, ensuring timely and accurate reporting. Concur Invoice automates accounts payable workflows, improving efficiency and integration with financial systems. The platform helps businesses gain greater control over spending by connecting financial data seamlessly. Trusted by over 46,000 customers worldwide, SAP Concur delivers reliable, scalable solutions that adapt to any business size or industry. With SAP Concur, organizations can run their spending processes smoothly anywhere and anytime.

With over 400 million users around the globe and translated into over 160 languages, Moodle continues to be the preferred solution by many organisations to support their education and training needs more than any other system in the world. Designed for flexibility, Moodle can be customised to any organisation's size, structure, and needs while integrating with the organisation’s existing software ecosystem. Moodle has solutions suitable for K-12, higher education, vocational training, corporate, and enterprise learning. From improving teaching and student outcomes to streamlining training, onboarding, and compliance management, Moodle provides active and engaging online learning spaces. Organisations can get support from Moodle's active community forums, access Moodle's certified integrations, and explore over 2000 open-source plugins. For expert advice and end-to-end support and service, they can contact Moodle Certified Partners and Service Providers.

Twilio Segment’s Customer Data Platform (CDP) provides companies with the data foundation that they need to put their customers at the heart of every decision. Per IDC, it’s the #1 CDP in worldwide market share four years in a row (2019-2022). Using Twilio Segment, companies can collect, unify and route their customer data into any system where it’s needed to better understand their customers and create seamless, compelling experiences in real-time. Over 25,000 companies use Twilio Segment to make real-time decisions, accelerate growth and deliver world-class customer experiences.

An HCM system that adapts to what comes next. Your workforce, how and where people work, even the skills you need continue to shift. So how do you adapt to what the future brings? Meet Workday Human Capital Management (HCM). Our machine learning helps you understand your people’s skills today and build talent around the skills you'll need tomorrow. Workday Human Capital Management empowers you to curate recommendations, suggest learning, and keep communication open. And do it at scale. Our augmented analytics surfaces insights from vast data sets, explaining what’s happening and why in stories you can understand. We deliver intelligent automation across the entire attract-to-pay process, eliminating manual tasks and empowering your people to be their most productive selves. From compensation and payroll to time tracking, benefits, and more, Workday HCM helps you take care of your workforce.

Bullhorn offers a powerful cloud-based recruitment platform designed to streamline staffing processes for agencies of all sizes. Featuring modules for applicant tracking, CRM, automation, reporting, and analytics, Bullhorn integrates all aspects of recruitment, from sourcing to hiring. With AI-powered assistants and agents, the platform automates key recruitment tasks like sourcing, screening, and qualifying candidates, enabling businesses to increase placements and profitability while reducing manual effort. Bullhorn is an ideal solution for staffing agencies looking to improve efficiency, enhance collaboration, and scale their operations without expanding their workforce.

Business project management software. See all project information at a glance with Jira Work Management (formerly Jira Core). Manage your projects and keep your team organized. Managing projects and tasks in Jira Work Management starts with a workflow. Workflows define your process and enable your team to track tasks. Jira Work Management Cloud instances also have boards that allow you to visualize your workflows and drag and drop tasks from to-do to done. Currently available in cloud offering only. Task management is easier with statuses, comments, and attachments in one place. Everyone knows a project's details at a glance without having to email or set up a meeting. Plus, with notifications you'll know when your attention is needed. How many tasks are still in progress? Which team member has too much on their plate? Using Jira Work Management, you can follow the status of your team's projects in different ways: with a quick overview, customized dashboards, and more.

See measurable results from your videos (and podcasts, too) with our complete hosting platform for marketers. One easy-to-use platform that turns your videos and podcasts into marketing machines. Upload, customize, and embed content experiences that feel like your brand, not ours. Integrate with your tech stack and send engagement data to your CRM, ad platforms, and marketing tools. Tell a complete story with one platform. Our flexible hosting works perfectly for videos and podcasts. Get a friend in the video marketing business. From our education to our community, we’re here to help. From a brandable player to actionable insights, our intuitive platform gives you the tools to make your content perform better. Embed your content anywhere with a player that matches your brand. Get measurable returns with email collection, CTAs, links, and more. Publish a gallery of videos, webinars, and podcasts in one streamable experience.

Ensure your people keep building skills with the world's best learning management system​ (LMS). Support your learners around the world with automated assignments, comprehensive completion records, version control and auditing, and multiple languages. Your workforce is highly mobile. And now your learning is too. Empower your people to learn anytime, anywhere with the Cornerstone iOS and Android app. Cornerstone offers a variety of formats — including audio, video, digital docs, instructor led, and virtual reality — so people can learn most effectively. Since every training initiative is unique, build custom reports to help track metrics and illuminate ways to improve learning for your people. Quickly and easily plug-and-play with a number of pre-built integrations. Leverage our holistic ecosystem, so you can effectively support your organization's unique needs. Protect your people and minimize business risk through targeted learning focused on compliance requirements.

As we plan for the return back, how we manage our buildings and our spaces, and how people engage with that space, is critical. IBM can help. With TRIRIGA, you can create safer spaces, focus on occupant well-being, and control costs. You can consolidate essential information into a single source of truth to make faster, more confident decisions and adapt to any circumstance. Make critical space decisions when you put your data to work. By using data gathered across IoT and WiFi sources, you can obtain better space utilization insights, and gain a robust understanding of occupancy and usage across your entire real estate portfolio. When 95% of IBM employees suddenly shifted from the office to working from home, the IBM Global Real Estate team was ready with critical space utilization data that made handling this unprecedented move easier.

P&C insurers need a platform that helps them engage personally, innovate freely, and grow efficiently. At Guidewire, we are utterly committed to your success. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. And with the largest R&D team, services team, and partner ecosystem in the industry, we continually evolve and innovate to meet your needs. Maybe that’s why more than 450 insurers, from new ventures to the largest and most complex in the world, run on Guidewire. Truthful relationships with customers, prospective customers, partners, investors, and each other. Communicating through clear arguments, building excellent quality products, and making decisions carefully on the basis of factual evidence. Chosen by more than 450 insurers, from new ventures to the largest and most complex in the world, Guidewire is the most trusted platform in the industry.

Docket is an AI-powered sales enablement platform designed to unify go-to-market (GTM) data through its proprietary Sales Knowledge Lake™ and activate it with intelligent AI agents. The platform helps marketing teams increase pipeline generation by 15% by engaging website visitors in human-like conversations and qualifying leads. For sales teams, Docket improves seller efficiency by 33% by providing instant product knowledge, retrieving collateral, and creating personalized documents. Built for GTM teams, Docket integrates with over 100 tools across the revenue tech stack and offers enterprise-grade security with SOC 2 Type II, GDPR, and ISO 27001 compliance. Customers report improved win rates, shorter sales cycles, and dramatically reduced response times. Docket’s scalable, accurate, and fast AI agents deliver reliable answers with confidence scores, empowering teams to close deals faster.

SAP Store is a comprehensive online marketplace where businesses can discover, try, and purchase over 3,000 applications, extensions, and services from SAP and its trusted partners. The platform offers a variety of solutions to help organizations address business challenges, from enterprise software and tools for finance, HR, and analytics, to innovative apps and add-ons. Users can explore both free trials and paid offerings, with seamless access to SAP and partner solutions to improve business operations. With intuitive browsing and search features, businesses can find, purchase, and manage solutions with ease, while also benefiting from integrations with existing SAP technologies.