Business Software for Infobip

Dialogflow from Google Cloud is a natural language understanding platform that makes it easy to design and integrate a conversational user interface into your mobile app, web application, device, bot, interactive voice response system, and so on. Using Dialogflow, you can provide new and engaging ways for users to interact with your product. Dialogflow can analyze multiple types of input from your customers, including text or audio inputs (like from a phone or voice recording). It can also respond to your customers in a couple of ways, either through text or with synthetic speech. Dialogflow CX and ES provide virtual agent services for chatbots and contact centers. If you have a contact center that employs human agents, you can use Agent Assist to help your human agents. Agent Assist provides real-time suggestions for human agents while they are in conversations with end-user customers.

Deliver a personalized customer experience with every interaction, across every channel, with uContact, net2phone’s cloud contact center solution. uContact is a scalable, robust contact center platform, geared towards call centers or BPOs with a very high volume of calls, requiring maximum call routing flexibility; or large organizations relying on a contact center environment looking to manage heavy inbound and outbound calls for sales and support teams. Our robust, full-featured platform includes: • Agent & Supervisor Capabilities - Call Queues, Monitoring, Custom Scheduling, Workforce Management, Breaks & Wrap Up, Disposition Coding • Voice - ACD, IVR, Auto Dialers, Call Recording, Screen Pops, Voice Automation, Text to Speech and ASR • Omnichannel - WebChat, SMS/MMS, WhatsApp, Social Media, Video, Email and Interaction Recordings • Automation - Chat Bots, Form Creator, Workflow Designer

Tookan is a SaaS based software which empowers businesses with Delivery Management and Route Optimization Services. Businesses can improve the operational efficiency of their delivery services with end-to-end route planning, rider allocation, automated dispatch and real-time tracking. Business interfaces powered by Tookan: 1. Central Dashboard: Manage your orders and track on-field personnel from a central dashboard. Powerful geo analytics also enable businesses to improve workforce productivity. 2. Customer app: Provide customers real time tracking of their orders with the delivery riders live location to create transparency and build trust. 3. Delivery app: Allow your riders to find the shortest possible route for delivery with Tookan to save time and money. Provide a clear structure on the tasks/orders to be completed. 4. Manager app: Manage all orders and delivery agents from a single app. Generate advanced analytic reports of orders placed by customers.

LeadsBridge is an iPaaS solution that enables companies to enhance their omnichannel strategy by orchestrating their business data. LeadsBridge fulfills your integration needs, focusing on bridging gaps between advertising platforms and sales funnels, and delivering tailor-made integrations made upon your business needs. The LeadsBridge platform is suited for companies that want to streamline their advertising activities by integrating the marketing technology stack with Facebook & Instagram Ads, Google Ads, and LinkedIn Ads. With more than +370 out-of-the-box integrations available at the moment, you can easily connect your chosen software with your advertising platform, seamlessly synchronizing data for your marketing workflows. LeadsBridge main features include: - Lead Sync - Audience Targeting - Online to Offline Tracking - Platform to Platform - eCommerce Synchronization - Tailor-Made integration

Mapp helps marketers build personalized customer experiences through our SaaS platform, Mapp Marketing Cloud. Our powerful technology combines AI-powered digital analytics and marketing automation to collect and unify customer data, extract insights, and trigger personalized campaigns across email, SMS, app, and your website.

Zoho CRM delivers a basic and clean interface layout that has a variety of unique features that drive to help lead conversion rates. With an intuitive dashboard, the CRM can run 'macros' to streamline how a lead is contacted and tracked through the process of a sales. Administrators can monitor missed opportunities and best performing agent users, and also make business-impacting decisions using the sales report function.

Facebook is the world's largest social network. We build technologies that help people connect with friends and family, find communities, and grow businesses. From fundraising to offering life-saving help in a Facebook post or signing up to donate blood, we’re inspired by the ways people show up for each other in times of need. The Facebook app helps you connect with friends, family and communities of people who share your interests. Connecting with your friends and family as well as discovering new ones is easy with features like Groups, Watch and Marketplace.

Building online forms can be hard. Wufoo makes it easy. Our form designer can help you create contact forms, online surveys and invitations so you can collect the data, registrations and payments you need. Use our easy form builder to customize and design your form. Link to our pages. Embed on your site. Or use our REST API. We can email or text you as data comes in. Or set up a real-time report! Our form builder gives you an award-winning interface, easy customization, galleries, templates and reporting! Choose from 400+ templates. Exactly how you want them. Ready to be customized. Create dynamic visualizations made up of your own graphs, charts and key metrics. Use rules to create dynamic forms that will follow logic that you've specified. Start accepting online payments with a Wufoo powered form within minutes.

Reach individual customers through hundreds of features to help you create tailored, relevant content — from basic email marketing tools to sophisticated cross-channel campaign functionality. Connect data across multiple sources and devices to gain a unified view of the customer. Capture and activate first-, second-, and third-party data to know your customer, and drive growth by reaching new audience segments. Leverage data and Einstein to orchestrate every interaction with the power of AI. Listen, interpret, and respond to customer intent, and deliver personalized communications in a trusted way. Create two-way, real-time engagement from awareness to advocacy. Dynamically deliver the next best action for each individual at scale. Measure end-to-end marketing effectiveness across all digital channels and devices leveraging AI and an exclusive partnership with Google Analytics 360.

Connect on a deeper level—personalize buyer experiences. Build more rewarding business relationships when you improve customer communications and create seamless customer journeys to nurture leads and empower sales teams with Dynamics 365 Marketing. Easily orchestrate personalized multichannel journeys that deliver the right message at the right time in the right channel to create rewarding relationships. Create seamless customer experiences through marketing automation, shared data, and business processes connected to Dynamics 365 Sales to productively nurture leads and increase opportunities in the customer pipeline. Improve automated marketing performance with AI-driven insights, lead scoring, and custom dashboards, plus gain a 360-degree view of customers through integration with Dynamics 365 Customer Insights. Personalize and extend the capabilities of Marketing by easily connecting it with the apps and services you already use. Built-in privacy features help you comply with GDPR

Innovate with Realtime Features: We take care of realtime communication infrastructure so you can focus on your app. Our Platform for Realtime Communication: A platform to build and operate real-time interactivity for web, mobile, AI/ML, IoT, and Edge computing applications Faster & Easier Deployments: SDK support for 50+ mobile, web, server, and IoT environments (PubNub and community supported) and more than 65 pre-built integrations with external and third-party APIs to give developers the features they need regardless of programming language or tech stack. Scalability: The industry’s most scalable platform capable of supporting millions of concurrent users and allows for rapid growth with low latency, high uptime, and without financial penalties. Security & Compliance: Enterprise-grade security and compliance with the most stringent regulations worldwide, including GDPR, SOC 2, HIPAA, ISO 27001, and CCPA.

Synerise is an AI-driven Customer Data & Experience Platform (CDXP). Comprehensive, data-driven solution that centralizes and utilizes customer data to enhance marketing and engagement. Leveraging advanced artificial intelligence, Synerise aggregates data from various sources, creating detailed, real-time customer profiles. Key Strengths of Synerise Synerise excels in several key areas that set it apart from other platforms: - Real-time capabilities. Powered by TerrariumDB, our proprietary database engine designed specifically for behavioural intelligence, real-time computing - AI Engine. The quality of AI algorithms confirmed by successful participation in: Rakuten Data Challenge 2020; Twitter RecSys AI Challenge 2021; KDD Cup 2021; Booking.com AI Challenge 2021 - Time-To-Market. Confirmed by numerous successful implementations across various clients from various industries.

Solutions by Text (SBT) is the pioneer of FinText™, empowering consumer finance companies to engage, interact and transact with their consumers in real-time. SBT has been providing compliance-first enterprise conversational messaging solutions since 2008. ENGAGE, INTERACT, TRANSACT with SBT: ​ *One-way and two-way SMS texting​ *SmartURL™ ​ *MMS messaging​ *API integration​ *Keywords​ *Employee-assisted opt-in​ *Reporting and Analytics​ *Deactivation monitoring *Real-Time Payments Solutions by Text allows you to meet your customers wherever they are using text messaging. SBT is the fastest, most accessible, and most effective channel to connect with customers and drive response. You can put real-time text response in the pockets of your customers and your staff's hands. Integrate our messaging tools into your software platform to see the benefits of text for your business. You will enjoy seamless integration, extensive documentation, and ongoing support.

Platform to boost your marketing and sales. We help to see sources of conversions and revenue by driving data to a single interface. Ringostat reports show ad source, campaign and even keyword which generate calls from customers. Thus, you can understand how your advertisement works. Analyze all phone calls via clear custom reports with 32 parameters. You won't have to wait for weeks if you need to connect new phone numbers for tracking. If you need to activate new phone numbers for tracking, we’ll do it within one business day. End-to-end analytics allows analyzing the advertising effectiveness by the most reliable metric — revenue. Otherwise, a business has to be oriented on interim conversions. For example, clicks, calls, etc. that don’t always lead to sales. End-to-end analytics unites data on costs from advertising systems and revenue from CRM. It recreates the customer journey as well: from the first glimpse of advertisement to the purchase.

Email checker tool will clean your mailing list and increase deliverability rate up to 99%. The email address validation process was never so easy. Use our unique email validation system to remove invalid addresses from your list and to prevent bounces. Keep your list clean to protect your deliverability and reputation. Don't lose customers, check email address online before sign up. With our Real-Time Check solution, easily integrate with unlimited platforms. We use only real-time multi-step verification. No historical data used in our email verification online service. One of the lowest pricing on a market. The more you verify email address, the lower the cost. Live Chat and mail available when you'll need us. We'll help you to clean email list. We save your time. Check email validity of 100k addresses in 5 minutes. Check mail addresses with 1000 free credits. Monitor from the dashboard or use integrations.

We connect people, services and companies VK (formerly VKontakte) is the largest social network in Russia and the CIS. Our mission is to connect people, services and companies by creating simple and convenient communication tools. The VK Team is based in three cities: Saint Petersburg, Moscow, and Sochi. We also have regional representative offices in Yekaterinburg, Kazan, Nizhny Novgorod, and Kazakhstan. Our headquarters is located in the Singer House, a historical landmark in the center of Saint Petersburg.

All of our products are already connected with each other and can be used as a whole solution for providing financial services. Or you can use only some applications - most of the products are available also separately and can be integrated with other systems via API (JSON). The tool consists of CRM and configuration layer. The configuration part is meant for creating and managing customer servicing and lending processes, products, and workflows. The CRM part allows to serve customers, open accounts and create applications, send communication and make payments. The Banking solution works together with other applications (see below).

Choose the authorized applications from our integration library. Configure the actions and fields using flow builder to start the sync. Communication will start between the apps and KonnectzIT will take care from here. Is your day got munched by regular daily tasks that are simple but time-consuming? Can’t do other important work because you need to put your time & effort into these simple tasks? Looking for an easy but effective to save your time, money, and effort? Use our drag & drop visual builder and instantly connect the application to sync the data between them. It will save you a lot of hours in a day depending on the automation volume. The larger the connections, the larger the time spent daily. Connect the applications and automated unlimited tasks easily and simply using a visual connect builder. No matter how complex your workflow is, our builder will help you to visualize the automation setup while configuring the tasks.

Connected to your business data. Delightful to share. Rows is how teams work with numbers and share their results. Feel at home with the formulas, shortcuts and familiar features that make spreadsheets great. Create eye-catching reports that fit elegantly into the spreadsheet and tell better stories with data. With a guided wizard where formulas are easy to use, even if you’re not a spreadsheet genius. Make your spreadsheets interactive with buttons, input fields and date pickers. Access the power of GPT-3 inside a spreadsheet. Use AI to create lists of data, answer questions, classify customer feedback, translate text and pretty much anything else you can imagine. Rows is the new home for spreadsheets: for work, your side-projects, or just for yourself. Collaborate in real-time when you need an extra pair of hands. Or let your team use what you’ve built at their own time.

Enterprises use Quickwork to build simple and complex workflows, create and publish secure APIs, and manage conversational interactions with customers, employees, and partners to provide a great user experience. Quickwork provides an all-in-one platform with the tools and services you need to build powerful & scalable integrations, serverless APIs, conversational experiences, and a lot more. Simply drag and drop the applications you wish to use to build powerful integrations without writing a single line of code. Choose from 1,000s of business, consumer, AI, analytics, messaging, and IoT apps to create an automated workflow you can imagine. Convert any workflow into an API with Quickwork’s single-click API management. Share your APIs securely with built-in authentication mechanisms and scale elastically with our serverless infrastructure. Build and manage real-time conversational and messaging workflows with human agents, chatbots, and IoT devices across multiple channels.

The Leading Solution for Creating Engaging Mobile Experiences for Agencies & Advertisers. FunMobility DXP’s powerful yet easy-to-use features enable your agency or brand to create fantastic mobile user experiences in minutes! Create great mobile coupons quickly and easily. Includes a powerful array of coupon types. Everybody likes fun experiences, including your audience. With FunMobility DXP, you can create branded mini-games in minutes. Learn more about your audience then you ever thought possible. Pre-built widgets let you craft experiences that let your audience share data about themselves in easy and engaging ways. Quickly create mobile-first ads and interactive landing pages that compel and convert. Use FunMobility DXP’s built-in reporting and analytics to see how your audience is engaging with your campaigns, including trend reporting, location data and full conversion tracking.

Introducing Identity Anywhere, the world’s first Identity Management solution based on Docker containers making it the most portable, scalable and secure solution on the market. Docker container technology allows Identity Anywhere to run anywhere: on any cloud, on premise or a private cloud instance hosted by Avatier. Avatier Identity Management products brings separately administered back office applications and assets together to manage them as one system. Now armed with a unified digital dashboard, C-level executives deliver measurable business growth and increased profits. Eliminate the #1 Help Desk request with military grade self-service password reset. Reduce Costs. Only pay for the cloud app licenses you need. Maximize company utilization with a phenomenal shopping cart experience. Avoid fines, lawsuits, negative publicity, and even jail time due to non-compliance.

Customer Data Platform and Omnichannel Marketing Hub. Unify every customer interaction, from all devices and channels, and deliver personalized, omnichannel experiences that increase customer engagement and lifetime value. BlueVenn is a unified customer data management, compliance and customer journey orchestration platform, with analytics and machine learning, to drive highly targeted personalized engagements. Our unique drag & drop customer analytics, segmentation and predictive tools put customer insights at your fingertips, whilst the omnichannel customer journey builder personalizes every online or offline customer touch-point.

Accelerate your roadmap. Get to market faster and stay at the forefront of the cognitive revolution. Unlock each developer’s potential with cutting edge technology. A good tech stack starts with a solid foundation. With Meya, your cognitive apps run in a modern computing environment, that is performant, secure, compliant and easily managed. Our team is continually updating our framework to take advantage of the latest in artificial intelligence research. Focus on building a great user experience while we ensure your cognitive app’s hosting, integrations, and more! Build, host, and train your cognitive application in one place. Easily scale your bot and take advantage of the most popular messaging and customer support platforms. Handle any complex use case by connecting to your business back end. Stay focused on the user experience and let us take care of the rest.

The fastest way to integrate APIs and run code. Pipedream is a serverless integration and compute platform that makes it easy to connect apps and develop event-driven workflows. Event sources turn any API into a real-time event stream. Create event sources to listen for new Tweets, Github events, Airtable records, RSS items, webhook events and more. Inspect events in a human-friendly way, trigger Node.js workflows on every event, or consume events in your own app via API. Workflows are composed of Node.js code steps that run on every event. Write your own Node.js (and use any npm package) or reuse actions that scaffold popular APIs. Trigger via sources or a custom URL, email address, SDK code or schedule. Auth apps once, connect to those apps in any workflow. Pipedream supports OAuth and key-based auth, and handles the OAuth flow and token refresh for you. Just link accounts to steps and reference the relevant auth info in code.

Wavetec’s cloud based online appointment booking and scheduling solution is designed to support, ease and simplify the process for you and your customers. With Wavetec’s appointment solution, your customers can connect from anywhere, and book, check-in, reschedule and cancel appointments seamlessly. This helps to minimize customer wait times and ensures the provision of top quality services to your customers. We work with a wide range of clients from global multinationals. Our audiences span international and local businesses from around the world. Wavetec’s products and solutions have been developed to suit the needs of diverse and demanding audiences.

Deliver emails on time to the public & business mailboxes. Monitor the email-sending operations of your organization through real-time domain & IP monitoring. With our API, start sending transactional email notifications within minutes. Through robust cloud API and webhook, process inbound emails, track clicks, and handle operations effectively. Aritic Mail delivers transactional emails to your customers on time, always with high email delivery speed. Trust Aritic Mail to deliver transactional emails instantly with zero-lag in email delivery speed and inbox placement. Cloud-based Aritic Mail email server makes email delivery possible instantly, along with constant email delivery monitoring. Leverage Aritic Mail API, built for almost all programming languages, to seamlessly use with any stack. Deliver all of your organization emails through Aritic Mail and manage your email sending reputation.

Not all contacts are same. We understand how some contacts can create a rather complex relationships. Aritic Sales provides a flexible and adept means to establish relationship with contacts of any type with anything else within the CRM itself. For instance, you can link a contact with another unrelated company because that company might help in speeding up the buying decision. With Aritic Sales CRM software, get a complete 360-degree view of the macro and micro levels to identify deals (open, won or lost), set milestones, track customer interactions, and know all about conversion probability. Capture new leads from all your channels automatically, oversee customer journeys, track real-time information, establish relationships, and manage them intelligently to keep hold of your sales pipeline. It’s all advanced sales CRM features you need for leakproof funnel management and an effective sales cycle.

Aritic Desk offers real time performance analysis based on ticket properties, agents catered to, time trackers, etc. Don't rely on manual reports to analyze the performance of your team against each client or agent. Increase and encourage collaboration with real-time chat supports. No more fake names and pre-written answer templates. Interact with your clients and agents real time, and offer genuine relevant solutions. Let your agents or clients see the support in any language they are comfortable in. Once the app is installed, the language widget is available, and you can change the language. Analyze each profile in-depth, starting with how many tickets were created, who created, the progress status, etc. Use filters to dig in deep and know specific details, for example, which agent creates more tickets, engages more, etc. Aritic Desk is loaded with features, that help you manage your customers online.

Go beyond traditional messaging with Aritic Swarm. Engage in interactive messaging with text formatting, emojis, sharing, and internal team collaboration. Seamlessly collaborate with your entire team as well as other teams to get work completed faster and drive business growth. Share media, videos, and files with anyone and everyone instantly by simply uploading it from your computer. Do more than one-on-one messaging. Create groups, make video calls, format texts like bold, italics, and more. Turn discussions into real actions. Push your team a step ahead towards smart collaboration by creating and assigning tasks within Aritic Swarm rooms. Like marking important messages in your inbox? But why wait for an email. Mark and save your valuable discussions to tag later and keep pick up from where you left; or just use it as a reference. Aritic Swarm Meetings are compatible on mobiles and desktops alike.