Best eCommerce Analytics Software in Africa

Triple Whale lets you easily manage and automate analytics, attribution, merchandising, forecasting and more—in the palm of your hand. We simplify, inform & save you time! No need to flip between tabs & apps. We integrate ecommerce & marketing data from all your favorite tools: TikTok, Facebook, Google, and more. Triple Whale lets you: - Trust your attribution data to make better decisions. - Seamlessly gain insight into what is and isn't working - Forecast & track your most crucial DTC metrics - Track and visualize your customer journeys across channels - Easily determine top performing creatives and themes - Gain data insights from our AI with anomaly detection and recommendations We’re building AI to help you reduce errors and operate better across all your tools. Run your entire Shopify store from a dashboard in your pocket.

Twilio Segment’s Customer Data Platform (CDP) provides companies with the data foundation that they need to put their customers at the heart of every decision. Per IDC, it’s the #1 CDP in worldwide market share four years in a row (2019-2022). Using Twilio Segment, companies can collect, unify and route their customer data into any system where it’s needed to better understand their customers and create seamless, compelling experiences in real-time. Over 25,000 companies use Twilio Segment to make real-time decisions, accelerate growth and deliver world-class customer experiences.

Rierino is a next-generation technology developer that leverages low-code/no-code, composable commerce, and embedded intelligence capabilities to allow organizations to rapidly and easily shape their technology. Rierino Commerce platform is a smart headless backend for high-growth commerce designed to support infinite flexibility & scale. With various modules such as product information management (PIM), pricing & promos, search, content (CMS), and journey management, it has a highly extensible structure allowing users to easily add or customize modules through simple configurations. Rierino Core is a smart microservice development platform for digital enterprises targeting the rapid creation of custom solutions. From retail to finance, insurance, telecoms, and government entities, it enables various sectors to accelerate time to innovation across different domains.

Revuze is a leader in Generative AI analysis for online reviews, revolutionizing the consumer insights landscape. With years of experience leveraging LLM training, Revuze unlocks the full potential of insights from verified buyers across multiple e-commerce sources. Our cutting-edge solutions empower businesses to seamlessly integrate review analytics into their marketing and product processes, enabling strategic decision-making. Through high-quality data, insightful predictions, and scalable capabilities across sources and regions, we offer real-time analysis with intuitive features, dynamic dashboards, and comprehensive reports. From data collection to final visualization, Revuze’s end-to-end solutions ensure you can navigate the rapidly changing landscape of your categories and confidently make daily data-driven decisions. Discover the power of Revuze, the GPT of the consumer insights industry, and gain a deeper understanding of your customers and competitors.

Competera enhances retailers’ profitability and customer loyalty by leveraging AI to set optimal, customer-centric prices in real time. Our all-in-one platform combines Competitive Data and the Pricing Platform to meet all pricing needs. • Competitive Data provides real-time, high-quality market insights with a 98% SLA, offering a 360-degree market view to uncover trends and optimize pricing strategies. • Pricing Platform utilizes Contextual AI with over 20 demand drivers to deliver real-time pricing optimization across all products and channels. Retailers can make data-driven decisions with 95% accuracy, increase basket value, and achieve up to a 6% gross margin uplift. Our platform reduces the pricing team’s workload by up to 70%, allowing retailers to focus on strategic initiatives. The cost depends on the number of SKUs managed, deployment scale, and product configuration.

Hivearchive is a web-based software applications that helps Amazon sellers track their sales, inventory, and expenses. The software provides users with real-time data insights and reports, so they can make informed decisions about their business. The software is designed to save users time by automating many of the tasks that are required to run an Amazon business. For example, the software can automatically track sales and inventory levels, calculate profit margins, and generate reports. The software is also designed to be user-friendly, so that even users with no prior experience can easily navigate and use the features. Hivearchive is a subscription-based service, so users will need to pay a monthly fee to use the software. However, there is a free trial period available, so users can try the software before they commit to a subscription.

At Mixpanel, our mission is to increase the rate of innovation. Not only as a company, but for the businesses we serve. Through our analytics and engagement product, companies can analyze how and why their users engage, convert, and retain in real-time across web, mobile, and smart devices. Then they can use that data to improve their business and products. Mixpanel serves over 26,000 companies from different industries around the world, including Samsung, Twitter, and BMW. Headquartered in San Francisco, Mixpanel has offices in New York, Seattle, Austin, London, Barcelona, Paris, and Singapore. Great products are built by teams who know their users. Go beneath the surface to learn which features are popular, who your power users are, and the behaviors tied to long-term retention. See which features are popular and how many power users you have.

Automate Amazon PPC For Your Business Amazon Ads Automation to help grow your revenues, reduce work hours spent on ads management and decrease your ad costs. Take complete control of your e-commerce marketing on Amazon. Grow your revenues and reduce work hours spent on Amazon ads management with automated keywords discovery & continuous bid modifications

Only Adobe lets you mix, match, and analyze data from anywhere in the customer journey. Plus, get versatile reporting, predictive intelligence, and more. Use award-winning tools to turn vast streams of web data into insights that everyone can act on. We welcome data from any channel. Bring it all under one roof to deliver real-time insights based on true 360-degree customer views. We open the door to better decision-making. Use powerful attribution to see behind each conversion and invest accordingly. We make hard things easy. Our AI and machine learning brings hidden opportunities and answers to everyone with the click of a button. Reporting visits and measuring page views isn’t enough anymore. To really take advantage of the power of the web, you need to measure customer pathing, traffic sources, content effectiveness, and video engagement. You need to know more than who’s coming to your site. You need to know why. To know the best page or product to show them.

Identify critical issues impacting online sales, site abandonment, and user satisfaction. Webeyez analyzes real user data, in real-time, to help marketing and sales teams identify technical issues impacting online revenue. Get Automatic Alerts. Get notified immediately when something is not working, and how much it’s costing you, to ensure that revenue loss is minimized. Webeyez developed a site score so e-commerce and product managers can easily understand the technological status of their webshop without having any knowledge in technology. By using Artificial Intelligence, Webeyez generates a high-level site score which presents a snapshot of the main technical issues impacting sales. The score is determined by calculating an aggregate of goal success rates, goal duration times, critical paths, page load times, server, network and browser times etc. Our anomaly detection algorithms detect and alert for drops in the score, and identify the root cause.

Woopra is a Customer Journey Analytics solution that is redefining how companies understand, analyze, engage and retain their customers. The platform is designed to fuel optimization and growth throughout the entire customer lifecycle. Leveraging individual-level data to aggregate analytics reports for full lifecycle insights that bridge departmental gaps. Woopra’s proprietary tracking technology tracks usage across your website, product and mobile applications. In addition, the platform offers 51+ one-click integrations with partners such as Salesforce, Marketo, Intercom and Segment to seamlessly unify disparate data points across tools and teams.

Accelerate growth by seeing what’s happening on your website and apps. Kissmetrics is ideally suited for SaaS product and marketing teams because we give you the information you need to acquire qualified prospects, convert more trials into paying customers, and reduce churn. Kissmetrics is also suited for ecommerce product and marketing teams because we give you the information you need to optimize your checkout funnel, convert more visitors into loyalists, and increase the lifetime value of your customers.

We help leading brands, retailers and their digital agencies dramatically increase digital revenue through product data. Product Data is the lifeblood of e-commerce, and your feeds are key to your e-commerce success. Intelligent Reach gives you full control over your product data feeds to seamlessly grow online revenue across 1,500+ channels and marketplaces. Build data feeds perfectly tailored to any channel, run powerful tests to improve offsite product performance, and seamlessly sell on multiple marketplaces, all from one platform. Product data is key to your e-commerce success. But up to 70% of your products may be invisible due to unoptimized data feeds. With the Intelligent Reach platform, you can optimize and test your data feeds at scale and list your products across 1,400+ channels including paid search, paid social, retargeting & affiliate networks, with no IT dependency.

Chargebacks911® provides true end-to-end chargeback prevention and remediation technology. Their unique approach to risk mitigation and profit recovery is based on real-world experience and proven results. Cb911’s global, scalable solutions and exclusive technologies enhance every touchpoint in the chargeback chain. From standardized processes for banks & FIs, to award-winning chargeback prevention/revenue recovery for merchants, their patent-pending mix of AI and human analysis maximizes chargeback management. Designed for fast, flexible implementation, the company’s products are 100% agnostic for seamless integration with existing systems. Maintaining PCI1 (highest level) and SOC 2 compliance ensures all security standards are met or exceeded. Chargebacks911 boasts more integrations and partnerships—as well as more experience and data on the chargeback process—than any other provider. Cb911 has been named Best Chargeback Management Program, Best B2B Software and more

CustomerLabs CDP is a cloud-based digital marketing infrastructure that helps Ecommerce, SaaS, B2B and Agency marketers track, identify, segment, sync & analyze their customer data. The platform helps marketers orchestrate personalized campaigns across channels without any developer dependency. Track and collect the customer data you want from your website, app, CRM, email, service & offline channels. With identity resolution, you can map anonymous users and their activities across platforms and get a 360° view of your customers. Create customer segments based on behavior, demographics and user traits to trigger timely messages across channels. You can integrate and seamlessly sync this customer data with your existing marketing tools such as Google Analytics, Google Adwords, Mixpanel, Kissmetrics, Segment, Salesforce, Pipedrive, Zapier, Facebook and 180+ tools in real-time. Back your marketing decisions by capturing accurate customer data with CustomerLabs CDP.

Turn your e-commerce and marketing data into actionable insights with our advanced, integrated, and multi-platform analytics SaaS Solution. G-data is a real-time, multi-platform integrated, advanced analytical SaaS solution for online businesses in China. We collect data from all e-Commerce and social media platforms, sCRM, market and competitors and we use our AI-powered business intelligence solution to offer live, dynamic, multiplatform data analysis, predictions, and recommendations. By letting you track your Performance across all your Platforms and analyze your Competition instantly in Real-Time, G-Data helps you intelligently boost your Profitability. You can finally enjoy being in control of your Online Business!

Heap is an insight automation infrastructure for every business. Innovative and feature-rich, Heap helps companies automate user analytics so they can focus on their core business. Heap products include Core, Attribution, Conversion, Enrichment, and Warehouses.

ZIK Analytics guides sellers through every step of their eCommerce journey, from breaking even to becoming profitable and ultimately reaching independence when selling on eBay, Shopify, or Amazon. ZIK offers a unique blend of unlimited market insights, accurate data, and unparalleled support. With a proven track record of over 6 years in the industry, we provide reliable and fast market research tools to eBay and Shopify sellers. From eBay seller tools to Dropshipping tips and Shopify product research, we've got you covered. Discover winning products with ZIK, confidently explore what to sell online, optimize your listings, and stay ahead of the competition.

Introducing the engine for full-circle intelligence, deeper customer connections and insights-driven success, from concept to commerce. Make smarter, predictive decisions at every turn with all the data you need and faster time-to-insight. Our rich data solutions provide AI-contextualized actionable intelligence about consumer sentiment, market trends, competition and more. Customer interactions happen everywhere. Maximize every touchpoint with the the broadest reach and gain the power to engage across all critical retailers, DTC channels, search engines, social media and more. Get more return from your ad spend with flexible, robust and cross-channel performance media activation. Skai’s™ solutions are industry-leading, with seamless ecosystem integrations, for data-driven campaigns and results that exceed KPIs.

Magento Business Intelligence is a cloud-based data management and analytics platform. Magento Business Intelligence provides you with the ability to easily consolidate and manage your data sources, model your data, create charts and reports, and maintain a single source of truth. When you activate your Magento Business Intelligence account, you are connecting your Magento database to Magento Business Intelligence and immediately getting access to five dashboards with approximately 100 reports. These reports are designed to provide insights around your data and answer questions like: “How are my orders growing month-over-month?”, “Who are my most loyal customers?”, and “Is my coupon strategy working?”.

SessionStack is an AI-enhanced Digital Experience Analytics platform based on best-in-class session recording technology that allows e-commerce businesses to identify where customers are getting stuck and dropping off, and what conversion opportunities are being missed. The insights generated by the platform serve as a fast track to improving the entire user experience with data-backed conversion rate optimization. SessionStackAI and our proprietary machine-learning models are the ideal partners for all e-commerce decision makers who are laser-focused on revenue. SessionStackAI blends qualitative and quantitative user data to provide the full picture of any website or mobile app interaction. The platform’s auto-capture capabilities and retroactive data history help ensure that there are no gaps in the analysis, identifying any friction points or new conversion opportunities as you go.

OWOX BI is a leading data democratization platform, designed for collaboration between data teams and business users, giving the right tools to empower everyone to explore and act upon business data. * Democratization is about zero learning curve: auditable access, well-known interface & decision-making culture. OWOX BI is trusted by the best data teams on the planet: over 160k digital analysts use OWOX BI to break down data silos and equip business users with the reports they need. Our proprietary technology provides seamless data collection, blending, and enablement for brands from eCommerce, SaaS, Finance, and other niches across the US and EU.

Springbot is the ultimate all-in-one solution for small eCommerce businesses. Our platform simplifies your marketing efforts: helping you focus on site traffic, engage with shoppers, and measure revenue throughout the entire funnel. With pre-made templates, easy drag-and-drop editors, and automated features, you can effortlessly optimize your marketing strategy. Experience the power of Springbot today and watch your eCommerce business thrive.

XPLN is one of the leading solutions for collecting current market data, e-commerce price optimization and comprehensive services in the field of Digital Shelf Analytics. A strong focus on technology, innovation and proximity to the customer enable us to deliver higher quality data to our customers and help them grow their business through valuable insights and confident decisions about offers and positioning. Many well-known retailers and brands trust in us. XPLN automatically collects market prices from online channels about your own and competitors' offers. Brands and retailers can track online ratings, stock levels, prices, marketplace ranking, and other metrics on a centralized platform. Clients can also define product repricing strategies based on configured rules, utilize the price monitoring engine to determine required changes, and manually or automatically adjust prices in the database. Further protect your brand through MAP monitoring and detecting unauthorized sellers.

Littledata is the top data platform for modern DTC brands, tracking the entire customer lifecycle, unifying touchpoints across tech stacks, and sending data to the most popular data destinations. Connect sales, marketing, and customer data to understand performance and accelerate growth. -Automatic tracking: Set up improved tracking in minutes. Capture 100% of Shopify and BigCommerce orders and track refunds, recurring payments, browsing behavior, and more — directly in Google Analytics. -Marketing attribution: Track every channel, from Facebook ads to Klaviyo campaigns, with combined server-side and client-side tracking. -Subscription tracking: Automatically integrate with Recharge, Smartrr, Ordergroove, Skio, and Bold Subscriptions to track recurring orders and subscription product performance. -Shopify source for Segment: Push Shopify customer data to any Segment destination, including Mixpanel, HubSpot, Salesforce, Klaviyo, Iterable, and more.

Customer Support & Helpdesk software used by 500+ businesses daily. Designed for high-growth businesses that want to grow, without hiring more agents. Resolve up to 50% of issues before they reach agents. Design your own self-service flows to completely resolve tickets. Grow without hiring more agents. No more switching tabs. Richpanel displays customer & order data for rich context, next to each ticket. Agents save a ton of time. Integrations include Shopify, Shopify Plus, Magento, WooCommerce, AirCall, Smile, ReCharge and more. Manage all your support channels from one place. Customers can contact you via chat, email, facebook, instagram, phone & SMS and you can respond to them from a single, beautiful dashboard. Boost productivity with automation. Automatically collect visitor emails, set reply-time expectations, qualify visitors and do skill based routing. Flexible reporting platform. Beautiful UI for team productivity, impact on revenues & satisfaction.

Make your website better. Instantly. Understand the customer journey with Snapshots, Heatmaps and Recordings. Use our visual reports and individual session recordings to get to know your website visitors - where they're coming from, where they're navigating to, and where they're getting stuck - so you can make design changes with confidence. Make data-backed decisions that will impact your bottom line over time. With Crazy Egg A/B Testing, know with certainty you picked the correct content placement, color, image, or copy, so you can turn more visitors into customers. Create or modify content without the need for a developer! Our editing tools allow you to change the styles of elements like colors and fonts, or even hide them. Once you're ready, you can publish changes directly to your website. We’re here to help you improve what's working on your website, fix what isn't, and test new ideas.

Embedded analytics plugins and mobile apps are the missing piece you need to increase revenues and build stronger customer relationships. Save your time with automated updates while standing on the shoulders of expert developers. Provide your clients with actionable insights to help them boost their business and grow with them. No matter what part of an online store your clients need to analyze, we'll help you get them covered. Help your clients optimize their stock, evaluate campaigns, establish a POS in the right city, and more. His main area is the strategic development of the product. He gains feedback from all sides, analyze it and then decides which suggestions will be implemented to the product and when it happens. Need to monitor your business in real-time? Get our mobile app to track your daily orders.

Extracting web data at scale is extremely hard. Websites change frequently and are becoming more complex, meaning web data collected is often inaccurate or incomplete. Only Import.io has the experience and technology to deliver eCommerce web data at scale. As the leading eCommerce web data partner, we provide the data that the world’s leading brands, retailers and analytics companies use to gain a competitive edge. Our customers span eCommerce categories including consumer goods, online retail, travel and hospitality, events and online ticketing. Import.io has unmatched capabilities and expertise to deliver the data you need, at scale. Whatever eCommerce data you want, from however many sites, delivered at the frequency and format you need, you can rely on Import.io to be the strategic partner that powers your growth.

With tgndata, you gain access to a comprehensive overview of your competitors' product prices and availability status, conveniently presented in your customized dashboard. tgndata is also known for its expertise in offering a diverse range of dynamic pricing rules and strategies to cater to your specific requirements. For Brands, tgndata offers a comprehensive summary of their resellers enabling them to assess their performance, particularly concerning MAP & MSRP.