Compare the Top Customer Success Software in China as of November 2024 - Page 3

  • 1
    Zendo

    Zendo

    Zendo

    Zendo is a platform that lets businesses deliver services to their customers from one place. Zendo helps sell bespoke services online; saves time by reducing context switching, manual and repetitive tasks, or managing customer communications. With Zendo, you can get rid of project management, email, accounting, proposal, and CRM tools, reducing the context switching. You can handle the entire sales & delivery process from A to Z, where A is when a customer sends an inquiry to you, and Z is when the service is delivered with an invoice. Customers may pay by the link directly in the chat right after you send them an estimate for maximum convenience. Zendo offers a simple to use Customer Profile and chat-like Communication tab, where you can easily manage the entire communication process between your team members and the customer. You can access all the customer's requests in the past and find all the shared files between you.
    Starting Price: $12 per user per month
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    Qiscus

    Qiscus

    Qiscus

    Engage your customers through 20+ channels in one platform and give the best customer experience with Qiscus. Convert leads, handle complaints, and market your products with our features. Multiple Channels are integrated into one dashboard, WhatsApp, Facebook, Instagram, LiveChat, and many more. Put a chat widget on your website and mobile apps. Complete analytics about your customers, agents, and channels. Integrate with many other systems for automation and scaling. Thousands of businesses have delighted millions of customers with Qiscus’ solutions, conquering competition with cutting-edge innovation. Maximize customers’ trust in every part of their journey. Remove lead leakages and slow responses. Welcome your customers on one unified platform and manage their profiles with CRM. Answer inquiries, introduce your product and segmentize customers with CRM and tagging. Provide efficient and structured support with multichannel inbox.
    Starting Price: $50 per month
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    Calixa

    Calixa

    Calixa

    Use product usage data to find your top self-serve signups. Get a 360° view of customers and your interactions with them. Engage customers at a-ha moments to increase conversion. Scale your product-led GTM with insights and action in one place. Focus your time on the customers with the most potential. Use product and customer data to prioritize sign-ups that are most likely to convert. Understand what customers are doing with your product and how they are interacting with you. No longer be stuck in the dark with an incomplete picture of your customer. Engage customers at key milestones to improve conversion. Get real-time alerts when customers hit specific metrics or perform important actions. Streamline your workflow by taking action in Calixa. Kick off a sequence, create an opportunity, extend a trial, all from one place. Stop jumping from tab to tab. Get started in minutes, not months. With just a few clicks, connect all your data to Calixa and we take care of the rest.
    Starting Price: $499 per month
  • 4
    Gist

    Gist

    Gist

    Gist enables you to create embeddable experiences that range from simple welcome messages to complex multi-step flows. With ready-to-use templates and an editor that provides both a design and code view, the possibilities are endless. Setup your brand colors, typography, and layout, to start delivering on-brand experiences across all platforms. Our open APIs enable you to plug Gist into any modern CRM and leverage the power of your existing tools. From our web editor, you can build one message and distribute it to every platform. Gist is designed to work on top of tools like Google Tag Manager and Zapier to fit into your workflow. To make sure you're up and running in no time, our client libraries are well documented and require minimal effort to integrate. Experiences that feel like they're built in-house. Designed to fit in your toolbox. Build once, publish to iOS, Android & web.
    Starting Price: €99 per month
  • 5
    Staircase AI

    Staircase AI

    Staircase AI

    Staircase AI is pioneering Customer Relationship Intelligence. Our platform leverages AI to analyze millions of customer interactions and turn them into actionable human insights that are impossible to spot with the naked eye. Companies depend on Staircase AI to cut through the noise and improve their NRR. Staircase AI reveals deep human signals and uncovers customers' health, sentiment, journey events, risks, and opportunities. Our cutting-edge technology analyzes all of your customer interactions, including emails, chats, Slack activity, video calls, and more. It then connects between the human signals to generate relationship-based insights such as stakeholder changes, positive or negative sentiment trends, problematic topics, and more. Combined with existing product analytics, our human analytics provides the missing element to fully understanding your customer to grow at scale and fight churn.
  • 6
    Regale

    Regale

    3Sharp

    Build product experiences for any part of the customer journey. Tell your product story clearly and embed it anywhere. Create fail-proof presentations and engaging leave-behinds. Provide simple and memorable self-paced training guides. Self-guided demos allow people to experience your product without the worry of getting lost or breaking something. A simple and intuitive experience lets you clearly and effectively communicate value. Highlight key takeaways to leave people with a lasting impression of how your product can help. Regale Studio allows you to capture images, and animations, track where you clicked, and effortlessly assemble them into a demo. Create demos of desktop, web, and mobile applications in minutes to meet your unique needs. User-friendly tools let you easily edit and keep your demos in sync with your product as your team makes updates. Create the feel of a live experience, without the need to build and configure custom demo environments.
    Starting Price: $960 per year
  • 7
    Sturdy

    Sturdy

    Sturdy

    Rather than listening to dozens of Gong recordings, clicking through hundreds of tickets, or wading through your CRM for hours, Sturdy gives you the facts and just the facts in seconds. Summaries are great, but Sturdy's AI takes summaries to the next level by giving you instant insights into trends and specific things to watch. Know what to work on next. Never hop on another Zoom call and wing it. Summaries are the thing you always wanted, and now they're here. With the snap of your fingers, you know which accounts are considering canceling and why. Congratulations, you've just become the hero who saved an account and started a renewal conversation because you've never been so prepared. With Sturdy, you can drill into every customer conversation to discover detailed information about specific processes, products, services, and so much more.
    Starting Price: $497 per month
  • 8
    Loop Subscriptions

    Loop Subscriptions

    Loop Subscriptions

    Loop is a Shopify subscriptions app that helps DTC brands to increase AOV & reduce cancellations with help of gamified rewards system & fully customizable subscriber portal. At Loop we want to un-complicate subscriptions for Shopify DTC brands across the world. We want to help DTC community offer world-class experience to their subscribers. So Loop is not just another subscriptions app. We want to become your subscription growth partners.
    Starting Price: $99 per month
  • 9
    Glances

    Glances

    Glances

    Searching for information across web apps wastes time and drains your productivity daily. We built Glances to securely connect all of your apps and provide a simplified view of the data you need in real-time – no coding necessary. Glances works on any webpage you visit and within any app you use, so you and your team can accomplish more every day. Loading applications, clicking around, and switching tabs to view relevant details on your contacts is a time-consuming struggle. Working right in your browser, Glances can save 30 to 60 seconds on each task by empowering you with a single place to see your customer data, pulled in real-time from all of your favorite apps and platforms. Kicking off your workday can feel chaotic from juggling team messages, email inboxes, and project management tools just to find your focus.
    Starting Price: $14 per user per month
  • 10
    Upollo

    Upollo

    Upollo

    Harness product, behavior, CRM signals, and more for smarter sales, customer success, and marketing that grows pipelines and accelerates NDR growth. For our users, they're adding massive revenue gains. We learn from and analyze billions of data points from businesses and users in nearly every country. Our platform is designed to empower teams to expand their user base, retain more customers, and convert more signups. Be alerted when there is intent to expand. Know where the opportunities are with opportunity size by department, job title, or engagement level. Convert high-propensity customers early, helping struggling customers to succeed. Understand why people are converting and what specific factors make them less likely to. Upollo analyzes your data in real time, delivering actionable insights within minutes. Leverage our insights to empower your teams and grow your NDR, ARR, LTV, etc.
    Starting Price: $799 per month
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    Gleantap

    Gleantap

    Gleantap

    Engage customers and boost loyalty with Gleantap, a powerful multi-channel customer engagement platform. With Gleantap, businesses can harness the power of SMS marketing and mobile push notifications to retain customers, automate marketing, and increase revenue, referrals, and reviews. It features mobile push notifications, text messaging marketing, smart analytics, and segmentation tools.
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    Kapta

    Kapta

    Kapta

    Kapta is key account management software that reduces churn and drives organic growth. When the going gets tough, vendors are the first to go. So you have to be more than a vendor—you have to be an indispensable strategic partner. Kapta has the software and process to get you there. Kapta offers key account management software, based on a proven system, so you can know your clients better, act quickly and effectively on their behalf, and demonstrate value, time and time again. Know your customer inside and out, so you can create more reliable forecasts for them and for you. See the overall structure and culture at your client’s organization, and build detailed profiles for individual key contacts. Understand what your customer is trying to achieve, and the factors that will help or hinder them along the way.
    Starting Price: $1,000 per month
  • 13
    Intouch Insight

    Intouch Insight

    Intouch Insight

    Intouch Insight's powerful customer experience management (CEM) software helps brands drive business improvements through better experiences. Intouch makes it easy to collect, analyze, and action customer feedback from any source, including surveys, email, SMS, social media, online reviews, call center and more. 100s of integrations seamlessly combine feedback with data from any source, like CRM, POS, IoT sensors, mystery shopping, and more to provide a complete view of customer experience and business performance. The platform features unlimited role-based dashboards and a robust, AI-powered reporting engine with predictive analytics. The platform includes automated case management tools for responding to feedback and closing the loop with customers. Leveraging the platform's patent-pending technology, businesses can create an Action Campaign™ to drive action in the frontlines, make proactive improvements to CX, and measure the impact actions have on business metrics.
  • 14
    USU Knowledge Management
    USU Knowledge Management is the leading knowledge management platform for contact centers. We help your customer facing agents with relevant, easy to understand knowledge so that they can provide better, more efficient customer service. Dealing with the sheer volume of information is harder than actually finding it. How can so many answers be at our fingertips except when we contact customer service? Our goal is to make customer service as simple as a Google search.
  • 15
    Amity

    Amity

    Amity

    Don’t get boxed in. Amity adapts to your business. Give your customers reasons to keep coming back by showing them the day-to-day value of using your product. Understand what success looks like to your customers and how your product can help them get there. Understand your customer’s motivation for the upsell and be perfectly positioned to expand it. You’ll never be surprised because Amity provides real-time insights that are tailor-made for your business. SmartPlaybooks™ enables your team to provide the right action at the right time. Management reports and dashboards provide leaders with the information required for predictable growth. To understand the entire customer lifecycle, Amity combines data from your application, website, and mobile apps with data locked in your billing, CRM, email, marketing, and support ticket systems.
  • 16
    EspoCRM

    EspoCRM

    EspoCRM

    Currently, the hotel industry is one of the fastest-growing, competitive sectors. As guests become more digitalized and price-conscious, building loyal relationships and attracting new guests becomes an increasingly complicated process. This is where hotel CRM software comes into play. The software allows you to improve all the aspects of your sales, marketing and customer service, and as a result increase customer experience. Be it booking engines, travel websites, web forms on your own site, emails, or calls – the CRM unites the inquiries coming from all these channels. It creates a complete guest profile and stores the history of communication and visits. The platform also streamlines your marketing campaigns by offering the tools to create data-driven, targeted outreach and promotional emails for your business and private guests. Apart from that, it brings transparency to your financial transactions, and automates the generation of quotes and invoices.
  • 17
    3CLogic

    3CLogic

    3CLogic

    3CLogic is the leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Microsoft Dynamics, Salesforce, and SAP. With deployments on five continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations.
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    UserIQ

    UserIQ

    UserIQ

    Since 2014, UserIQ has helped businesses realize the full value of customer success by equipping teams with the product intelligence, customer insights, and user engagement tools needed to fight churn, grow the account, and align the entire business around users’ needs. UserIQ empowers CS teams to focus all departments on achieving users’ unique goals. With our platform, customer success becomes a business mindset, not just a function.
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    STAMP

    STAMP

    Stonegate Advisors

    Assess customer, channel and employee sentiment, significantly improve your ability to retain accounts, increase recurring revenue, and maximize customer lifetime value. View real-time external facing dashboards on every client account visualizing how well you are delivering on the needs of each client. View account manager dashboards, enabling you to see how well each account manager is performing across their book of business. Not only does STAMP provide the Net Promoter Score (NPS), but also uses our proprietary algorithm to calculate your STAMP Score to quickly show what clients are loyal or at risk of loss. Provides high-level summary of account performance on key indicators such as Net Promoter and Ease of Doing Business. An overall “customer sentiment” score is also provided, based on STAMP’s proprietary algorithm.
  • 20
    AppsForOps Timeline
    Activity could include emails, calls, tasks, notes and data flowing in from any of your existing systems: your sales, marketing, customer support systems and more. It's never been easier to see everything you may need on a contact or company to make the right decisions and act on as needed. The timeline loads automatically when an email is selected or entered and will show you all activity for the contact right in your inbox. Activity could include emails, calls, tasks, notes and data flowing in from any of your existing systems: your sales, marketing, customer support systems and more. You can easily switch to the company view to see all activity across the company. The contact view will load the timeline for the selected or entered email address. You can then switch to company view which will load the timeline for any contacts who share the domain name of the selected or entered email address.
    Starting Price: $10 per user per month
  • 21
    Magentrix Customer Success
    Channel Partners are producing when they can get the resources they need to close deals. Make it easy for them to get support on-demand in a self-serve portal. From faster onboarding, streamlined deal registration, access to information, and real-time collaboration with channel managers, partners couldn't be happier. Give customers the autonomy to help themselves, get support, access resources, and create a place where they can help each other. A branded and fully customizable web portal automates repetitive tasks and lets customers engage on their terms. Stand out from the crowd by disrupting and digitally transforming your industry. Magentrix partner portals enable your channel program to improve collaboration, increase productivity and grow revenue. It's one integrated and seamless environment for your channel partners. Automate the manual processes of day-to-day partner maintenance, enabling channel managers to save time and stay focused on strategic business activities.
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    Vitally

    Vitally

    Vitally

    Empower your Customer Success team to create best-in-class customer experiences with powerful analytics, automation, and project management capabilities. Don't compromise between power and ease-of-use. Get your team up and running quickly with plug-and-play integrations and project templates, then create bespoke customer experiences with customization and automation that scales. Vitally unifies customer data across your tech stack so you can proactively identify trends and leverage insights for a world-class customer experience. Think CRM, product analytics, support tickets, emails, NPS, and revenue data—all in one tab.
    Starting Price: $99.00/month
  • 23
    CFN Insight

    CFN Insight

    Clarivate

    Clarivate Customer Experience (CX) Services, formerly CustomersFirst Now, is created on the principle that all companies must place customers at the center of their business in order to be successful both operationally and financially. We help companies place customers first – and do so with a sense of urgency. Every customer touchpoint is an opportunity to delight or disappoint a customer, so knowing what is working and not working for your customers is key to your success. Both B2B and B2C organizations who adopt our program see higher revenue, better retention rates and improved margins. Using our proven data-driven approach, we’ll help you identify the biggest drivers of churn and customer pain points to then develop actionable opportunities that drive financial and CX results. CFN Insight is the leader in customer journey mapping software with the most advanced visualizations, reporting, action scorecards, dashboards, and insights available.
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    Freshsuccess

    Freshsuccess

    Freshworks

    Proactive customer success software. Freshsuccess helps software and subscription companies prevent churn, increase expansion, and strengthen customer relationships. Gain more visibility into your customers. Quickly see account health, support tickets, billing history, communications, and user engagement. Identify risks and opportunities. Proactively address customer churn, and identify new advocates or expansion opportunities. Standardize workflows, automate tasks, and establish best-practices for your Customer Success team. See key metrics like churn, expansion, product adoption, and customer health. Leading B2B software and subscription companies trust Freshsuccess. A customer health score captures the attributes and behaviors of successful customers. Instead of relying on intuition, Customer Success professionals use health scores to spot customer risks and opportunities proactively.
    Starting Price: $79 per user per month
  • 25
    Minerva

    Minerva

    Minerva Knows

    Minerva empowers you to effortlessly create clickable instructions for anything online. Any time you have to communicate a set of steps, without physically standing next to someone, you can use Minerva! The tool is free. For additional paid features (e.g. analytics, collaborative editing), we're excited to offer additional support. Minerva is an interactive “how-to” guide. Our guide shows you where to click, and what to do next so you can spend less time googling and more time doing. Our mission is to make it easy for anyone to do anything online, especially you. We show you where to click, and what to do next. Download our extension today! We are making process knowledge and expertise instantly accessible wherever you need it, right as you need it. Minerva Pro enables you to make private recipes, create teams, and view analytics at the individual, team and recipe level.
  • 26
    RetentionEngine

    RetentionEngine

    RetentionEngine

    RetentionEngine lets you build a cancel flow that captures insights on why your customers are cancelling, works to retain them, and identifies trends across the lifeycles of your customers. Unhappy customers are your greatest source of learning! What didn't work and who didn't it work for? What could change their mind? Can you fix it? All questions that RetentionEngine will help you answer and optimize. 80% of customers report that a business could have done something to keep them before they cancelled. Your customers are your best source of marketing and they talk. If the experience of cancelling is bad, potential customers will hear about it. Churn is on the rise, but RetentionEngine saves you time and saves your revenue. We've done the hard work so you don't have to! Get started via a simple integration with your subscription platform. RetentionEngine is the only no-code, AI-powered, offboarding experience designed to save you customers, time, and revenue.
    Starting Price: $59 per month
  • 27
    ReFrame Engage

    ReFrame Engage

    WSD Digital

    Advanced conversational intelligence for unparalleled customer experience. Context-aware solutions to provide the best customer experience within a single powerful platform.​​ Services are enabled by seamless, and hassle-free multi-channel interactions with your customers.​ Empowered, context-aware interactions to build relationships with your customers.​ Engage is a platform that enables one-stop context-aware communication and collaboration for any industry looking to improve and streamline their customer interactions for any business services while driving great customer experiences. The solution empowers employees to deliver effectively from anywhere, anytime using any mobile device.​ A requirement assessment questionnaire that identifies your unique needs.​ Configure staff, departments, divisions, and locations, and appointment time-slot creation. ​Create service time-slots at the level of any entity (staff/dept/location) with intervals suited for your business or service.​
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    Umanest

    Umanest

    Umanest

    Umanest simplifies property management and drives faster organic growth. Turn happy landlords and tenants into brand advocates, so you can focus on growth. Operationally you know how much work it takes to run a single tenancy. You work hard and long hours to deliver a great residential property management service. But what makes you annoyed is that sometimes things don’t run smoothly and you don’t know there’s an issue. It’s guesswork whether your clients are happy or furious. Using our customer satisfaction management system you get the certainty and confidence that client issues are uncovered really fast - as they happen - which gives your team time to dive in with a solution, time to have a conversation, and time to resolve their anxieties. So your property management service runs more smoothly and hidden issues get dragged into the daylight so they can be solved.
    Starting Price: $0.49 per property per month
  • 29
    Aligned

    Aligned

    Aligned

    Aligned is the new place for B2B Revenue teams & buyers to work together effectively. Moving the deal/customer project from the madness of back and forth, dull, messy, sales(y) emails, into a single collaborative workspace for each customer. Reps are empowered to communicate more effectively with all stakeholders, to better collaborate on resources, on next steps, and to leverage analytics to gain visibility on their blind spots in the buyers’ journey. Thousands of top revenue reps from companies like Liveperson and Deel use Aligned daily to simplify the complexity of controlling their deals and differentiate their customer experience by empowering their buyers. Buyers continuously share loving feedback as we work on making sales frictionless, more enjoyable, and impactful.
    Starting Price: $49 per month
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    Raaft

    Raaft

    Raaft

    Raaft helps SaaS companies reduce churn and collect better feedback from customers. When your subscribers hits ‘Cancel’, Raaft steps in with a no-code retention flow. You can ask subscribers why they’re leaving and offer custom responses to get them to stick around longer. You can also collect better feedback and get higher-quality analysis to build a better product.
    Starting Price: Free