Best Customer Service Software in Canada - Page 79
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Compare the Top Customer Service Software in Canada as of June 2026 - Page 79
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1
BookSwift
BookSwift
BookSwift is an all-in-one appointment booking platform designed to make scheduling fast, simple, and stress-free. It helps service providers manage appointments, clients, and availability from one intuitive dashboard. With smart scheduling tools, businesses can control weekly availability, add buffer times, and handle rescheduling with ease. BookSwift includes built-in client relationship management, allowing providers to store profiles, notes, and booking permissions in one place. Integrated Stripe payments let providers accept and manage client payments securely. Two-way Google Calendar sync ensures schedules stay accurate and conflict-free. With mobile optimization and smart notifications, BookSwift keeps both providers and clients informed at every step. -
2
QuickConnect
QuickConnect
QuickConnect is an all-in-one AI platform that helps businesses manage customer support, marketing, and automation from one place. It brings messages from multiple channels into a unified inbox, uses AI chatbots to handle queries 24/7, automates social media replies and campaigns, and offers a live chat widget to engage website visitors—reducing manual work while delivering fast, consistent customer communication. -
3
Anakage
Anakage
Anakage End User Support Automation platform for IT Service Desk provides multi pronged approach to reduce support tickets at source, proactive resolution of tickets before user notices it, maintain compliance and automate your high volume processes. With our Cobots we empower users to solve their machine and application related problems themselves. Our Cobots can be designed like intelligent agents. Agents can monitor endpoints, keep an eye and act proactively. They can deploy our Cobots on needed endpoints to solve issues even before user notices it. The complexity and size of systems are increasing. You can support greater number of users and environment compliance without needing more support agents. -
4
Ackee
Ackee Digital Enterprises
Ackee streamlines your customer success workflows, helping you predict and beat customer churn. Ackee helps your team gain valuable insights to ensure success across the entire customer journey. Backed by our powerful data science platform, Ackee's simple to use tools arm you with the metrics you need to deliver outstanding customer value. Connect your data using Ackee's integrations and put in-depth health metrics, customer churn prediction and detailed account information at your fingertips. Ditch Excel, and never have to hunt down customer info again. Get key metrics and real-time notifications that keep your team on top of major changes in customer activity, allowing you to take actions to increase retention and boost adoption. Ackee automatically segments your highest risk and most active accounts based on real customer activity, helping you build scalable workflows focused on the clients that need your attention the most. -
5
Zeus
Obor Digital
Our software tracks communications equipment and other types of assets that need to be serviced. Zeus is our own 100% web-based asset management software including modules to manage service requests, multiple service groups, preventive maintenance, equipment configurations, service contracts and warranties, equipment checkout, and outage discrepancies. Zeus is our own 100% web-based asset management software including modules to manage service requests, multiple service groups, preventive maintenance, equipment configurations, service contracts and warranties, equipment checkout, and outage discrepancies. -
6
MessageMadeEasy.com
Message Made Easy
Group Messaging keeps your Organization on the same Email, Text, Voice Message. Text EASY to 313131 to learn more about our options. TCPA Compliant, HIPAA Compliant & PCI Compliant. Can send reminders with Text, Email, Voice or a Combination. Drive show rates by 28% with appointment reminders. Choose from Text, Email or Voice. Include a link to forms that need filled out. HIPAA Compliant. Drop voice messages in Digital voice mail without ringing. Never dials a phone number. Delivers the voice message much like an email. Over 90% of voice messages will be heard. Engage customers directly and personally. Group Messaging for Schools, Churches, and Organizations. Send messages by Text, Email or Voice. No software to download, no licenses to purchase. An unlimited number of groups. Still an effective way to communicate. Customize templates. Customized instant email responses. Bulk email campaigns. -
7
Zervicio
Manage Smart Solutions
Zervicio.com offers cloud based After Sales Service Platform to enterprises for automating customer support services. Zervicio brings the customers face-to-face with the service teams, enabling Customers, Agents and Service Managers to remain connected at any time from anywhere. As an after-sales service system, Zervicio enables you to manage and track your service requests and complaints. Delighting customer comes with a very heavy price tag of managing own time slots as well as team members. Zervicio helps you to put your dreams and wishes into action by giving personalized service to your customers. Your service manager can make quick decisions about a service ticket and direct his field force in the fastest way possible. Zervicio has the most powerful Knowledge Repository - you deploy, you educate, you build knowledge, you build your experience. Manage Service Cloud can by accessed from anywhere.Starting Price: $20.00/month -
8
Aptean Respond
Aptean
Aptean Respond is a world-class case and complaint management platform that supports every role in your customer experience team—from front-line agents and case managers to team leaders and executives. Respond's intuitive, process-driven tools and dashboards empower your team to easily speed up case resolution, complete tasks, manage workloads, generate actionable insights, and access critical data—all in a way that your CRM is not built to manage. Respond offers everything you need in one place. With it, your team can manage all facets of customer case management, streamline departmental communication, identify root causes, and deep dive into case analytics—all from a single platform. And Respond's industry-specific templates and reporting tools help keep you compliant with regulatory requirements. Respond provides interactive, customizable dashboards that can be easily configured to display the data needed by various user roles. -
9
RemindCo
Adtel International
RemindCo is powered by the rock-solid client communication system that delivers more than 100,000 reminders each day. We offer fully customizable, 2-way Bilingual Text (SMS), Email, and Voice announcements and reminders. You choose which types to deliver, how often to deliver, what your messages should say, and how you should reply with automated responses if you choose to use them. We have the most powerful, customizable, and dependable reminder system in the industry. Whether you use our built-in scheduler, or seamlessly integrate our system with your current scheduler – our system will automatically drive new revenue everyday by contacting your prior clients with timely announcements about when they need to contact you or re-up your products and services. Our automated Customer Satisfaction Surveys will allow you to monitor customer satisfaction with your company, product, and service. -
10
TaskRay
Bracket Labs
Your Ticket to First Class Customer Onboarding. There’s a reason we're the best Salesforce-native app for customer onboarding. Our TaskRay in 60 seconds video covers the 4 critical steps and best practices for onboarding, just a few of the things that set us apart. TaskRay is the Leader in Customer Onboarding in Salesforce. TaskRay, an innovative customer onboarding and project management solution, helps companies manage their onboarding and implementation processes, drive greater efficiencies, and create unmatched customer experiences—all within Salesforce.Starting Price: $19.00/month/user -
11
INSIDE
Powerfront
See your remote office as if it’s a physical one. Team members or departments each can have an “office” or meeting room they can work in. Need to find a co-worker in a pinch? No need to wander the building searching. Simply check your team dashboard to find out where they are. Ensure your remote employees are engaged, alert, and intent on moving your business forward. Encourage collaboration and communication. Lack of visibility can lead to feelings of isolation, which are prohibitive to a cohesive and connected workforce. Encourage face-to-face meetings with daily catch-ups among direct reports or company-wide staff meetings. Plan office-wide team-building activities and foster your company culture, all through Zoom. -
12
Zinergy
Zinergy
Zinergy is a leading web-based service desk software that gives you the ability to provide quality customer support and help desk services. Zinergy’s service desk software is easy to set up, easy to use and can be flexibly integrated with other business applications. Zinergy’s clear and organized user interface gives you the power to perform any service desk task quickly. Zinergy is web-based customer support and helps desk software, it is offering more than a single solution. It is several web-based support products offered in one package so you get convenience and functionality. Increase the visibility of real-time business operations for the faster, more improved decision that improves performance efficiency. The dashboard provides at glance charting with an instant visual overview. Get increased communication and reporting with the flexibility you needs to be work for your individual organization’s needs. -
13
Zipporah Advance
Zipporah
At Zipporah, we see integration as an integral part of what we do. It benefits our system by making it more functional and offers real ROI to our customers. Integrations are a large part of what sets us apart from our competitors. We pride ourselves on delivering integration where others have failed. Implementing a Zipporah solution means never being closed. Your citizens, customers or staff can book, re-schedule or cancel appointments whatever the time - giving your customers greater access to your services. Using Zipporah’s intelligent allocation tools, administrators can view staff and filter through them by qualifications, traveling zones, availability and more. Monitor and project workloads and resources, and redistribute assets in real-time to ensure maximum optimization. -
14
ITSM 365
Naumen
ITSM 365 contains everything you need to start working with customer requests here and now. Change the appearance of an application or create a new business process - a couple of clicks in the settings. ITSM 365 has a wide range of possibilities for integration with external systems. Automation of any service processes: IT, ACS, HR, etc. ITIL® certified. An easy solution to support your external clients. Create an application, control its execution and status, communicate with the support service through comments to the application - all this gives access to the Portal. Common problems, best practices, and other useful information that you can provide to users for self-study. -
15
E-Helpdesk Support
RK Software
E-Helpdesk Support is a product from RK Software, Inc where we created a complete online helpdesk support system enabling businesses to support their clientele effortlessly and efficiently. The system enables the business to provide support to all their clients with the required attention and thus satisfy their clients need with minimal utilization of resources. This system helps the business to manage their resource efficiently. This software also generates performance reports enabling the supervisor to watch the efficiency of the support personnel. -
16
RSTickets!Pro
RSJoomla!
We are more than happy to announce you that RSTickets!Pro, our HelpDesk ticketing system component, has been updated in order to support the new Joomla! 4 version. Although there is no stable version released yet, we are continuing the new Joomla! 4 compatibility streak and updated our RSTickets!Pro component in order to support this new version of Joomla!. Various miscellaneous adjustments we're done to RSTickets!Pro component, like tidying up the source code and updating certain areas for a more consistent display to benefit both Joomla! 3 and Joomla! 4. All RSDirectory! configuration options are gathered in the Configuration tab, where they have been grouped based on their relevance. Provides a safe and private environment for customers. Able to create and reply to tickets directly through emails. Multiple email notifications to both customers and staff. -
17
TEAM
Infinite Software Solutions
TEAM™ is your one-stop-shop for: Socially Distant Networking | Event Registration & Management | B2B Matchmaking & Appointment Scheduling. TEAM™ Virtual Appointments are a big hit with attendees and event organizers alike. In this ever changing world, events are no longer about gathering together for a few days once a year. They’re about creating long term relationships and real connections with each other, both virtually and in person. We bring your attendees together before, during and after your event and help them build their business 365 days a year. Yes, we provide software, but we do much more too. With our unparalleled experience, we have the depth of knowledge to help you work through the complex questions and provide sensible and sustainable solutions. -
18
RightAnswers
Upland Software
Enterprise knowledge management software for better support. Improves your agent-based and self-service support with AI-powered knowledge management software. Create a knowledge-sharing culture that delivers a better customer experience. Spread the power of knowledge across your organization. Enable every member of your organization with access to a central repository to contribute and retrieve support knowledge. Deliver a meaningful multi-channel user experience. Combine AI-enabled search, user-friendly interfaces, gamification, and federated content across multiple sources to ensure the ultimate customer experience. Drive engagement by keeping your knowledge base complete and up to date by detecting gaps in your knowledge base. Interactive dashboards offer insights into the health of your knowledge base and provide information on knowledge base usage, effectiveness, and adoption. -
19
HelpDeskAdvanced
PAT
HelpdeskAdvanced is the web and mobile-based solution, ITIL v3 compliant, which governs services in all organizational areas in which Service Management is one of the prerogatives to successfully achieve, optimize and effectively the business objectives in charge, operating through high-quality standards . The Service Desk solution, HelpdeskAdvanced, is based on the logic of process automation, supporting the different strategic scenarios of service governance, thanks to the automatisms and high configurability of IT and Business processes. With HelpdeskAdvanced you offer your users an intuitive and immediate Service Desk solution, which optimizes theUser Experience , through channels and interfaces that facilitate its operation. Thanks to the mobile app , available from the 10.1.16 release of HelpdeskAdvanced, the main features of Service Management are made available anywhere and at any time. -
20
Comarch Service Fulfillment & Orchestration is designed to reduce time to market and automate the telecom service fulfillment process for customer service delivery on top of a hybrid network. The Comarch product employs the model-driven (catalog-driven) concept, which enables the order orchestration of hybrid networks in telecoms, where virtual network functions and network services are modeled consistently, with physical network functions and legacy network services employing the TMF SID model. SFO (using ETSI NFV ISG terminology) can implement end to end service and MANO orchestration, and manage the VNF instantiation process. Comarch Service Fulfillment & Orchestration can implement this process either as one solution or in a federation model orchestrating third-party domain orchestrators. This means that SFO can play the role just of the orchestrator and/or manage end-to-end order orchestration in telecom within the domains.
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21
ResponseQue
Zvendor Solutions
Add live support to your website in minutes, completely eliminate spam and junk messages, and accurately automate the responses of up to 81% of your incoming questions! Giving your website visitors the option to easily contact you through your company website or web store dramatically improves customer satisfaction, increases referrals and repeat business, and enables you close more sales. However, just adding a live support option to your company website can quickly overwhelm you with hundreds even thousands of messages in a day. The more traffic you get to your site the more messages you will receive and since eCommerce runs 24/7, your inbox Monday morning can quickly become your worst nightmare. See most live chat applications out there are designed simply as a communication tool to connect you with your prospects and customers -- and adding them to your website is comparable to posting your cell phone number on a freeway billboard, times a thousand! -
22
Verint Social
Verint
When customers engage with your brand over social media channels, they now expect a response. But not just any response. A response that is timely, solves their issue in-channel and leaves them feeling content. Verint Social enables your brand to deliver social customer service – through personalized conversations, smart automation and actionable insights – across all major platforms. Our intelligent, rules-based routing system and prioritization engine ensure that relevant conversations – based on identity and full conversational context – are distributed to the best individual, team, or bot based on a fully customized workflow to maintain your service SLAs. Verint Social provides the unique ability to seamlessly integrate agent-assisted service and bot-based automation in a single conversation facilitated by smooth bi-directional handoffs with historical context that boost agency efficiency. -
23
E-Z Schedule
Ramoundos Systems
E·Z Schedule is the affordable, easy-to-use appointment scheduling software you've been waiting for. Designed for the small professional practice and similar service environments, E·Z Schedule Appointment Manager provides a flexible and user-friendly interface allowing easy scheduling of your client appointments, non-client tasks and staff breaks. With a host of standard features plus a wide array of optional features (such as SMS text reminders , Custom Label Printing , Cloud access to schedules, Cloud backup and PDF forms fulfillment), E·Z Schedule is the one-stop solution for all your business scheduling needs. E·Z Schedule Appointment Manager was designed specifically for the small to mid-sized professional practice and similar service environments which require the scheduling of recurring appointments for staff at multiple locations. -
24
Schedule Ace
Ryte Byte
Scheduling, Patient pickup and dropoff scheduling, billing and document imaging. Schedule ACE™ for Paratransit provides small to medium size paratransit organizations with a simple tool for scheduling pickups and dropoffs for your patients and clinics. In addition, data collected can help you improve productivity, profitability and staff communication by readily providing key information about appointments, patients and schedules. Management reports give your organization the tools needed to grow and stay competitive. Schedule ACE™ for Clinics provides clinics with a simple tool for scheduling appointments between your staff members and patients. In addition, data collected can help you improve productivity, profitability and staff communication by readily providing key information about appointments, patients and schedules. Management reports give your clinic the tools needed to grow and stay competitive. -
25
Cogentys
Cogentys
Our LMS and consultative approach ensures that every one of your employees, customers and contractors is well trained— and that you can prove it — giving you protection and accelerating your success. Your users can access training anywhere, anytime. Real-time reporting on all training activities to ensure training is complete and you can prove it. Our LMS and consultative approach ensures that every one of your employees, customers and contractors is well trained— and that you can prove it — giving you protection and accelerating your success. Our LMS will provide you with learning paths, certificates, digital signatures and re-certification for the courses you need to complete your training mandate. With the ability to track learning progress and completions, you can ensure a high level of participation across your organization. -
26
CalendarSpots
CalendarSpots
Our user-friendly online booking calendars allow you to efficiently manage your appointments, classes and schedules. While our flexible and customizable online scheduler lets your customers book appointments online and reserve spots for classes, workshops and other group events. CalendarSpots.com is a web-based solution designed to simplify the appointment taking process. The Customer Portal allows your clients to book their own appointments, online and on the go, from any web-enabled device and in real time. The Administrative Back-end allows you and your staff to book appointments internally as well as manage your client info, appointment history and work schedules from any mobile device. Different staff user accounts can be created to control who can book, cancel, view and modify appointments. -
27
eTouchPoint
eTouchPoint
Companies recognize that optimizing the customer experience is pivotal to the success of their brand and customer loyalty. Yet the art of monitoring the customer experience has become increasingly complex. From vast amounts of survey and customer data to the technical integration, people and processes that make it all work, companies need a sophisticated software platform as the centerpiece. Our clients rely on the eTouchPoint platform to provide powerful insights that help monitor and perfect the customer experience. By linking dashboard and employee-specific reporting, text analytics, and closed loop alerting features with the industry’s best data collection platform, eTouchPoint offers CX professionals a comprehensive platform for connecting with customers, engaging employees, and managing the complex CX ecosystem. Unlimited support for multi-channel survey initiatives, including call center, field services, retail, B2B, employee and online channels. -
28
SimplifyIT
SimplifyIT
SimplifyIT, Inc. is a software company founded in 2004 by veterans of the credit union & banking technology industry with a vision to make everyday tasks simple. Our web-based software solutions are designed to be easy for employees to navigate, but also simple to maintain. Are you just looking for a help desk that's easy for employees to use, but still powerful enough to manage all those projects and everyday tasks? Wouldn't it be nice to roll something out that users didn't rebel against - and then actually used after rollout? We have the solution: help desk software designed by IT help desk employees. Employees don't want to be overwhelmed with lists and complexity, they just want something simple and fast. Throw in some beauty and fun, and you've got true buy-in. -
29
LobbyCentral
Fuhr Software
Nothing to install or maintain. All you need is a web browser and access to the internet. Customize settings like visit reasons, queues, locations, custom fields, kiosk languages, and more. Self-service kiosks that run on either a PC, mobile tablet, or iPad for lobbies without a receptionist. ExpressLobby™ is a LobbyCentral feature that allows your customers to check-in without touching anything except their phone. Customers fill out an online form to request a call on their issue or question, eliminating frustrating hold times. Customers can book an appointment online, selecting from a list of available date and times. Using ExpressLobby, customers can check in without having to enter your facility.Starting Price: $70 per month -
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CustomerFirst
RTI Software
CustomerFirst is a CRM Help Desk software that includes defect and bug tracking software capabilities for those companies that are supporting internally developed software. It integrates the communications between support or help desk, development, and professional services. CustomerFirst helps you manage your relationship with your customers and keep your customers satisfied by being responsive to their needs. It manages the flow of work from the time an issue is first reported until it is fully resolved.