Audience
Help Desk solution for companies
About E-Helpdesk Support
E-Helpdesk Support is a product from RK Software, Inc where we created a complete online helpdesk support system enabling businesses to support their clientele effortlessly and efficiently. The system enables the business to provide support to all their clients with the required attention and thus satisfy their clients need with minimal utilization of resources. This system helps the business to manage their resource efficiently. This software also generates performance reports enabling the supervisor to watch the efficiency of the support personnel.
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Integrations
No integrations listed.
Company Information
RK Software
www.rksoftwareinc.com/products/helpdesk-management-system/
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Product Details
Platforms Supported
Cloud
Support
Phone Support
Online
E-Helpdesk Support Product Features
Help Desk
Alerts / Escalation
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Multi-Channel Communication
Network Monitoring
Real-time Chat
Service Level Agreement (SLA) Management
Ticket Management
Automated Routing
Community Forums
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal