Audience
Help Desk solution for companies
About E-Helpdesk Support
E-Helpdesk Support is a product from RK Software, Inc where we created a complete online helpdesk support system enabling businesses to support their clientele effortlessly and efficiently. The system enables the business to provide support to all their clients with the required attention and thus satisfy their clients need with minimal utilization of resources. This system helps the business to manage their resource efficiently. This software also generates performance reports enabling the supervisor to watch the efficiency of the support personnel.
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Integrations
No integrations listed.
Company Information
RK Software
www.rksoftwareinc.com/products/helpdesk-management-system/
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Product Details
Platforms Supported
Cloud
Support
Phone Support
Online
E-Helpdesk Support Product Features
Help Desk
Alerts / Escalation
Supported
Customizable Branding
Supported
Document Storage
Supported
Email Integration
Supported
IT Asset Management
Supported
Interaction Tracking
Supported
Multi-Channel Communication
Supported
Network Monitoring
Supported
Real-time Chat
Supported
Service Level Agreement (SLA) Management
Supported
Ticket Management
Supported
Automated Routing
Not Supported
Community Forums
Not Supported
Incident Management
Not Supported
Knowledge Base
Not Supported
Known Issue Management
Not Supported
Live Chat
Not Supported
Multiple Brands / Products
Not Supported
Self Service Portal
Not Supported
