Page 4 | Best Conversation Intelligence Software in the UK of 2026

Lace

Lace is an AI-powered revenue automation platform designed to optimize call center performance, particularly for home service businesses. It enables companies to maximize revenue from their call centers without additional investment by providing conversational intelligence software that analyzes all phone calls and offers industry-best practices to book more jobs. It offers instant call analysis, providing visibility into service calls, qualifications, objections, and customer service representative handling, allowing for quick action to reverse losses. It helps identify trends across top detractors, CSR misses, and call evaluations to make informed business decisions that drive revenue. Lace also empowers every CSR to close more jobs by eliminating the need for endless call listening sessions and providing actionable feedback based on real calls and best practices across HVAC and plumbing businesses.

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Retellio

Retellio is an AI-powered B2B platform that transforms customer call recordings into concise, insight-rich podcasts, enabling leaders to stay connected with their customers efficiently. By analyzing vast amounts of call data, Retellio identifies key moments, such as feature requests, pricing discussions, and competitor mentions, and curates them into 30-minute podcasts delivered via private RSS feeds compatible with popular podcast apps. This approach allows executives to absorb critical customer feedback during commutes or breaks, eliminating the need to sift through hours of recordings. Retellio integrates seamlessly with tools like Salesforce, HubSpot, Gong, Zoom, and Dialpad, ensuring smooth data ingestion and workflow automation. Its features include voice of customer analysis, employee performance insights, and workflow automation, all designed to enhance decision-making and operational efficiency.

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Spotlight.ai

Spotlight.ai is an autonomous deal execution platform that transforms sales pipelines into self‑driving revenue engines by capturing, qualifying, reviewing, and advancing every opportunity without manual intervention. It listens to and extracts structured data from calls (Zoom, Teams, Gong), emails, and CRM entries; fact‑checks deal status and risk factors; and executes bottom‑up MEDDICC qualification to identify champions, economic buyers, and other stakeholders. Its AI agents generate evidence‑backed business cases, decks, and next‑step recommendations, inject clean, metric‑driven updates directly into Salesforce, and run zero‑touch deal reviews with predictive forecasts and leading indicators. By continuously mapping relationships between pipeline activities, deal data, and team inputs, Spotlight.ai maintains full data hygiene, automates opportunity progression (stages, activities, qualification), and highlights material gaps for reps to address.

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Airspeed

Airspeed is an AI-native revenue platform that unifies conversation intelligence, revenue intelligence, CRM automation, deal execution, forecasting, and sales coaching. The platform turns customer calls, emails, support tickets, and deal activity into CRM updates, deal signals, follow-ups, coaching plans, and pipeline insights automatically. Revenue teams can use Airspeed to ask questions across every conversation, identify risks, surface blockers, draft re-engagement emails, update CRM fields, and prepare reps before calls. Its agents can run playbooks, flag stalled deals, detect closed-won patterns, summarize account concerns, sync MEDDIC fields, and deliver coaching recommendations without manual admin work. Airspeed integrates with tools such as Salesforce, HubSpot, Slack, Gmail, Outlook, Zoom, Teams, Outreach, and other major revenue systems.

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Vanie.ai

Vanie.ai is an AI-powered conversation intelligence platform driven by Vanie LLM, built for modern contact centers. It ensures 100% QA Assurance by automatically evaluating every customer interaction across voice and digital channels. With Real-Time Voice Analytics and Conversation Intelligence, Vanie.ai delivers Real-Time Agent Assistance during live calls through smart prompts, alerts, and guidance, helping agents stay compliant and confident. The platform enables Personalised Agent Coaching by identifying performance gaps and replicating top-performing behaviors. Vanie.ai provides actionable Business & Contact Center Insight by analyzing customer sentiment, call drivers, and trends. Its Real-Time iCSAT (CSAT) capability measures satisfaction instantly, enabling proactive improvements. Seamless integrations and multilingual support help businesses scale quality, productivity, and customer experience efficiently.

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Gistly

Gistly is an AI conversation intelligence platform that provides automated QA scoring, real-time call transcription in 10+ languages including Hindi-English code-switching, compliance monitoring under DPDP Act and GDPR, and conversation analytics for contact centers and BPOs. It audits 100% of customer conversations, replacing the traditional model of manual sampling that covers only 2-5% of calls. Purpose-built for mid-market BPOs with 200-500 agents. Deploys in 48 hours with transparent pricing.

Starting Price: $25/month

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Semarize

Semarize is the Conversational Intelligence API that turns calls, emails, and chats into structured, actionable data. Built for revenue teams, BI and GTM engieneers, it extracts sentiment, objections, action items, summaries, and custom entities from any conversation transcript. Integrates via REST API with real-time and batch processing, delivering consistent JSON output ready for CRMs, analytics dashboards, and automation workflows.

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Natter

Natter is a conversation intelligence platform designed to replace traditional surveys, interviews, and focus groups with scalable, AI-driven dialogue across an organization. It enables thousands of people to engage in real, one-to-one video conversations simultaneously, creating a space for honest, human-first discussions that surface what truly matters. Users can launch sessions by setting context through a short introduction, slides, or video, after which the platform intelligently pairs participants into diverse conversations using a smart matching system. Every interaction is automatically transcribed and analyzed by specialized AI, which identifies themes, sentiment, tensions, and priorities across all conversations, turning qualitative dialogue into structured, decision-ready insights. It is flexible in how conversations are run, supporting live events, asynchronous participation, always-on listening environments, and AI-led discussions through its voice agent.

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Lansy AI

Collabo Tech

Lansy AI analyzes customer conversations and turns them into coaching insights. It captures in-person audio from counters, showrooms, classrooms and other service settings, transcribes Arabic, English and Russian speech—including code-switching—and scores exchanges against organization-defined standards. Employees receive feedback on their own conversations; managers review trends by employee, shift, location and service or sales standard. The platform supports frontline training, service-quality review and sales coaching for multi-location businesses in retail, hospitality, education and healthcare. Personal details are masked before analysis. Hosting options include UAE-based servers or on-premises deployment. The iPhone app records in-person conversations; desktop apps capture meetings in Google Meet, Zoom, Microsoft Teams, Webex, Lark/Feishu and Slack Huddles.

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VoiceOps

The VoiceOps Coaching Enablement Platform unlocks the value of call center sales and collections conversations by making coaches more effective. It is built upon the Behavior Change Cycle methodology — helping coaches measure key behaviors, snap right to the most coachable moments in each call, build trust with reps through frequent and objective coaching, and drive better customer conversations. It’s a win-win-win: Call center reps get more from coaches, companies get more from their reps, and customers get more value from every call experience. VoiceOps has made data quality a priority as the foundation for true coaching enablement. The company has invested significant expertise and resources to create a technical data operation that serves industry-leading data quality. VoiceOps has amassed hundreds of industry-specific data sets for model training. This, combined with a human-in-the-loop QA process, creates data quality that customers trust and value at a premium.

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Creovai

Conversation intelligence and real-time guidance for contact center leaders. Creovai uses AI to analyze all your customer conversations, guide your agents in real time, and deliver insights to improve contact center performance–all within a single platform. Creovai listens to and analyzes every voice and digital interaction based on the criteria you care about, reducing manual QA time and giving your team a complete view of agent performance and customer experience. Answer the biggest “what” and “why” questions about your customer conversations with AI-powered predictive scoring models, pre-built insight categories, and prescriptive dashboards. Make informed CX decisions and provide automatic real-time guidance to agents based on conversation insights and customer intent. Establish a closed feedback loop. Use insights from your customer conversations to optimize call scripts, inform real-time guidance, and drive ongoing operational improvements.

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Cresta

Radically improve team performance with live prompts on the best thing to say during every customer interaction. On every team, there are experts who are more productive and efficient than their peers. Cresta's powerful AI learns what top performers do differently and uses real-time coaching and guidance to share these best practices across teams. The result? An expert at every customer touchpoint. Across channels and use-cases, Cresta's powerful AI engine is constantly learning and optimizing to help teams accelerate performance. Radically improve compliance and team performance with real-time assistance and personalized coaching that's trained by your top-performers. Cresta analyzes every conversation, tracks agent performance and uncovers coaching opportunities so managers can spend more time coaching and less time reviewing transcripts.

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Ciara

Ciara is a digital conversation assistant that helps sales professionals around the world improve sales calls and productivity. It is easy to set up, use, and adapt. Named as one of the Top50 Digital Startups in Europe by TechCrunch, Ciara offers ongoing innovation, superior call guidance, and seamless integration to the most popular business applications. Make remote your unfair advantage. The powerful in-call assistant for remote and inside sales teams enabling smooth and productive customer conversations. Ciara is a new type of sales enablement software. It guides remote customer conversations by providing smart talking points and relevant information in real time during your call. Ciara transcribes and records the conversation and creates insightful call summaries that get automatically synced to your CRM system. Small and big sales teams alike have perfect customer interactions with Ciara.

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Bonjour

Bonjour.io

Bonjour is videoconferencing designed for sales professionals with built-in sales intelligence to set up the foundations for your team's growth. Notes, screen sharing, prospect engagement: Bonjour is your secret weapon to close more deals. Objection handling, use cases, feature sets: create your playbook and replicate best practices across your team. Analyze your team's conversations with cherry-picked snippets from call recordings and transcripts. Onboard new reps and train team members with recordings from your first-rate, real-life conversations. No manual entry: automatically keep your CRM updated with notes, transcripts, and call data. No downloads, no login: let your future customers connect with you instantly.

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Call Journey

It’s no secret that voice communications remain the number one method used by customers to interact with organizations. Voice is our most natural interface, but at the same time, it is the hardest from which to capture insights. Take the contact center as an example: contact centers are experts at measuring the data around calls, yet rely on post-call surveys to measure the quality of the call - the actual content of the conversation is largely ignored. Post-call surveys cannot capture or understand the depth of what is really being said. The amount of seconds processed via our VoiceAI ecosystem in the last 12 months. Saved in fines by improving risk and compliance process. Saved in fines by improving risk and compliance process. Improved sales offering and customer profiling by getting deeper insights into customer journey. Boost in conversion by spotting verbal trends that lead to a sale.

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Call Box

Call Box provides comprehensive phone solutions that simplify communication and reduce inefficiencies in call handling. Ditch outdated hardware systems that are difficult to configure and expensive to maintain. Quickly make adjustments with Call Box's flexible and reliable VoIP system. Uncover and resolve gaps in phone processes with a unique combination of human reviewers and machine learning technology. Drive a culture of phone accountability with continuous feedback loops that change the outcome of a call before it ends. Call Box delivers an optimal caller experience through custom call routing, specified time conditions, custom auto attendants, personalized voicemail greetings, and more. Call Box presents your agents with customer history, lead source information, and performance indicators as live calls come into your business. Call Box connects callers to the right place as quickly as possible based on previous interactions, predicted agent success, and advanced call routing.

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Level AI

Level AI is the leading customer experience intelligence platform that helps enterprises analyze conversations, improve agent performance, and automate customer support across voice and chat. Built for modern CX & contact centers, Level AI combines conversation analytics, automated quality assurance, real-time agent coaching, and AI virtual agents in a unified platform trained on real customer interactions. By analyzing 100% of conversations, Level AI uncovers root causes of customer issues, identifies operational bottlenecks, and surfaces insights that help CX leaders improve service quality and resolution rates. Organizations use Level AI to automate quality monitoring, deploy AI support agents, coach human agents in real time, and turn conversations into actionable insights. The platform integrates with leading contact center systems to help enterprises scale support operations, improve customer satisfaction, and reduce costs through AI-driven automation.

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Attention

Attention AI

Attention is your real-time, fully integrated voice assistant for sales. With our state-of-the-art AI capabilities, Attention understands your conversations and fills up your CRM fields with one click. Attention delivers real-time actionable intelligence to your sales reps, while they're on the call, and when it matters. Attention will also understand conversations and draft the best follow-up email customized to what was said during your calls. Our customers experience +29% positive replies with Attention's generated follow-up emails. Know exactly what to say and improve the outcome of your conversations, every single time.

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InteliConvo

The Al Powered InteliConvo® Speech Analytics & Automation platform now enables businesses to process and analyze 100% of the recorded customer conversations.

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Talklab

Turn your chat history into actionable insights. Talklab uses natural language models to analyze and classify your conversation history by subjects, sentiments and more, delivering insightful reports with simplicity and convenience. Deeply understand your customer support and team chat data with the power of AI.

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Zoom Revenue Accelerator

Zoom Communications

Zoom Revenue Accelerator is an AI-powered conversation intelligence and revenue management platform that helps sales teams analyze customer interactions, improve sales performance, and manage revenue opportunities. The software captures and analyzes sales meetings, phone calls, emails, and other customer communications to identify buying signals, objections, and potential deal risks. Its AI capabilities provide automated conversation summaries, real-time sales guidance, objection handling recommendations, and suggested follow-up actions. Sales managers can use automated scorecards, performance analytics, and AI coaching tools to evaluate representatives and improve selling techniques. Zoom Revenue Accelerator also provides pipeline intelligence, deal monitoring, revenue forecasting, and CRM automation to support sales operations.

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OptiCall

OptiCall Solutions

OptiCall is an AI-powered voice intelligence platform designed for telecom providers and contact centers to optimize customer operations. It analyzes 100% of customer conversations using AI to uncover insights, improve service quality, and increase conversion rates. The platform provides real-time agent assistance, offering guidance, next steps, and risk alerts during live calls. It includes automated QA scoring and custom scorecards to replace manual call reviews and ensure consistent evaluation. OptiCall also supports multilingual workflows, enabling teams to analyze and manage conversations across different languages. Its unified system combines analytics, voicebot routing, and operational workflows into a single platform. Overall, OptiCall helps organizations enhance performance, reduce inefficiencies, and gain full visibility into customer interactions.

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Dashbot

Actionable Chatbot & Voice Analytics. Optimize Response Effectiveness. Understand User Behaviors. Increase User Satisfaction, Engagement, and Monetization. Optimize Customer Service Chatbot Response Effectiveness. Increase Conversions in Commerce Chatbots. Our AI-driven data cloud digests and translates all your transcripts across all conversational sources and channels. You then have a centralized view of all these conversational paths to optimize your chatbot’s performance and increase ROI. We are the only company to surface patterns with mishandled and unhandled intents to improve NLP engines, leveraging our proprietary Conversational Data Cloud™.

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Frequensee

ResolX

Frequensee is an AI-powered conversation analytics and customer experience intelligence platform that transforms customer interactions into actionable business insights. It provides agent performance tracking, quality monitoring, conversation analytics, coaching recommendations, and customer sentiment analysis to help organizations optimize customer experience outcomes. By analyzing customer conversations at scale, Frequensee enables businesses to identify service gaps, improve agent performance, uncover customer trends, and make data-driven decisions that enhance customer satisfaction and operational efficiency.

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AutoQC

PivotX

AutoQC analyzes recorded calls, interviews and survey responses for quality assurance, customer experience and research teams. Teams can configure call reviews against their SOPs, inspect required steps and next actions, and examine customer concerns across related conversations. For research workflows, AutoQC can compare submitted answers with interview audio and questionnaire rules, and organize qualitative responses around study objectives, respondent attributes and analysis grids. Outputs can include themes, findings and source references that help reviewers trace conclusions to the underlying material. Each workflow is shaped around the team's inputs, evaluation criteria and desired outputs, with representative samples reviewed before broader use. It supports quality assurance, customer experience, sales operations and market research workflows involving recorded conversations or qualitative responses.

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SalesSavvy

SalesSavvy is a web-based AI sales call assistant for B2B sales representatives and teams. It helps users prepare for meetings with AI-generated briefs and agendas based on CRM records and prior calls, then supports live transcription, meeting notes, coaching prompts, and tracking of sales goals during conversations. After a call, it produces structured summaries and qualification reports using methods such as MEDDIC and BANT, extracts deal information such as budget, timing, and customer pain points, and creates follow-up tasks. SalesSavvy can sync call recordings, summaries, reports, and action items with CRM workflows. Its use cases include reducing manual post-call administration, organizing deal records, reviewing conversations, and keeping sales teams informed about next steps.

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Peerlogic

Conversational analytics with call insights is designed for dental business growth – allowing you to discover call trends in your daily front-office transactions. Conversational analytics include call performance reports, feedback, missed opportunity tracking, and predictive insights. Peerlogic gives you the tools you need to increase appointments & customer satisfaction – take advantage of our comprehensive suite of communication tools to streamline calls, text messages, chat, and fax. Never miss another important detail with Peerlogic’s cloud phone system, even pairing it with your favorite dental practice management software and VoIP phone system. Peerlogic gives you the ability to set automatic, personalized alerts, nurture campaigns, real-time assistance, and more. Customization helps you better understand each patient’s needs while increasing scheduled appointments.

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Best Conversation Intelligence Software in the UK - Page 4

Compare the Top Conversation Intelligence Software in the UK as of November 2026 - Page 4