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About

Manage the field operations better than ever before with bSmartWFMS is a commercial off-the-shelf (COTS) Work Force Management System. bSmartWFMS empower on-ground utility staff with the power of cloud and mobility to manage and monitor field operations accurately. The bSmart Workforce Management Suite of Apps with increased device security to prevent misuse of information located on the mobile phone with security login and theft reporting, enables effective management of utility assets like meters and transformers, allows for easy spot billing and payment collection, Capture of Geo-coordinates and photos of required assets and facilitates digital meter test recordings. BCITS’s bSmart Workforce Management solutions for utilities (Power, Water and gas) brings the power of cloud and mobility into the hands of utility staff to manage and monitor the field operations in a precise and timely manner. BSmart Workforce Management Suite of Apps supports various operational tasks.

About

We believe that offering a unique, flexible and responsive platform, especially as Field Service Management solution, will ensure that you can deliver the ultimate customer service. All-in-one platform to manage incoming calls, provide online support, chat, SMS, self-service application synchronisation, emails and social media integration for end-to-end customer management. Multi-platform mobile applications to manage your field workforce. Empower the mobile workforce to receive, queue, schedule, accomplish, update and notify their job orders on the move. Achieve a smooth life-cycle management of service requests and tasks with iTouchVision’s Service Desk Solution. Schedule and manage all back-office operations with effortless and automated administration workflows. Our highly configurable platform will meet most of your business needs, but an off the shelf solution will never meet your business process 100%. Where our platform does not meet your full requirements.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

For companies engaging in field work in need of a software that can provide secure communication and smooth operations in the field

Audience

Any company searching for a Workforce Management, Customer Service, and Help Desk solution

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

BCITS
India
www.bcits.co.in

Company Information

iTouchVision
Founded: 2009
United Kingdom
www.itouchvision.com

Alternatives

LogiNext Field

LogiNext Field

LogiNext

Alternatives

Qfiniti

Qfiniti

OpenText CEM
M-LINX

M-LINX

MCC
TelStrat WFO

TelStrat WFO

Serenova

Categories

Categories

Integrations

Worldpay

Integrations

Worldpay
Claim bSmart WFMS and update features and information
Claim bSmart WFMS and update features and information
Claim iTouchVision and update features and information
Claim iTouchVision and update features and information