Zoom CommanderInmatrix Media Solutions
|
Zoom Workforce Engagement ManagementZoom Communications
|
|||||
Related Products
|
||||||
About
Zoom Commander, a Windows PC application that easily manages, controls, schedules & presents media (Audio, Video, Image) and interactive (Web, Flash) content on multiple remote Windows PCs, over the Internet or a local network. Zoom Commander is the central controller, manager and coordinator of multiple instances (copies) of Zoom Presenter running on remote, network-accessible computers. Zoom Presenter displays media and interactive content across one or multiple display devices in the fullscreen, split-'screen zone' or picture-in-picture layouts. In a 'Video Wall' configuration, Zoom Presenter is used to render Video, Image and Interactive content across multiple display devices transforming the display devices to a single, larger display. In a 'Screen Zone' configuration, Zoom Presenter instances are installed on one or more PCs, playing diverse media and interactive content in multiple screen, zones within each Monitor, TV or Projector display device.
|
About
Zoom Workforce Engagement Management (WEM) combines Zoom Workforce Management and Zoom Quality Management for contact center operations. Workforce Management forecasts contact volumes across voice, video, messaging, and email, then helps planners build and adjust agent schedules, monitor adherence, and manage intraday staffing. Agents can view schedules and submit time-off or shift requests; supervisors can review staffing and schedule activity. Quality Management uses AI-assisted evaluations and scorecards to assess customer interactions, with speech and text analytics to help identify coaching opportunities and service trends. The cloud-based suite is for customer experience and contact center leaders, workforce planners, quality managers, supervisors, and agents coordinating staffing, interaction reviews, and coaching. Zoom WEM integrates with Zoom Contact Center and is included with the Zoom Contact Center Elite plan.
|
|||||
Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
Platforms Supported
Windows
Supported
Mac
Supported
Linux
Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
|
|||||
Audience
Companies searching for a solution to manage, control, schedule & present media
|
Audience
Contact center and customer experience leaders, workforce planners, quality managers, supervisors, and agents responsible for staffing, schedules, adherence, interaction review, and coaching.
|
|||||
Support
Phone Support
Not Supported
24/7 Live Support
Supported
Online
Supported
|
Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
|
|||||
API
Offers API
Not Supported
|
API
Offers API
Supported
|
|||||
Screenshots and Videos |
Screenshots and Videos |
|||||
Pricing
$50 one-time payment
Free Version
Not Supported
Free Trial
Not Supported
|
Pricing
$149/user/month
Workforce Engagement Management is included in Zoom Contact Center Elite, priced at $149 per user per month with annual billing or $179 per user per month with monthly billing.
Free Version
Not Supported
Free Trial
Not Supported
|
|||||
Reviews/
|
Reviews/
|
|||||
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Supported
|
Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
|
|||||
Company InformationInmatrix Media Solutions
Founded: 1997
Israel
www.inmatrix.com/zpcommander/
|
Company InformationZoom Communications
Founded: 2011
United States
www.zoom.com/en/products/workforce-engagement-management/
|
|||||
Alternatives |
Alternatives |
|||||
|
|
||||||
|
|
|
|||||
|
|
|
|||||
Categories |
Categories |
|||||
Digital Signage Features
Automatic Player Updates
Not Supported
Content Scheduling
Supported
Media Library
Supported
Multi-Screen Support
Not Supported
Remote Deployment
Not Supported
Remote Display Management
Supported
Visual Editor
Supported
|
||||||
Integrations
ServiceNow
Not Supported
Workday HCM
Not Supported
Zendesk
Not Supported
Zoom Contact Center
Not Supported
|
Integrations
ServiceNow
Supported
Workday HCM
Supported
Zendesk
Supported
Zoom Contact Center
Supported
|
|||||
|
|
|