Zoom Commander

Zoom Commander

Inmatrix Media Solutions
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About

Zoom Commander, a Windows PC application that easily manages, controls, schedules & presents media (Audio, Video, Image) and interactive (Web, Flash) content on multiple remote Windows PCs, over the Internet or a local network. Zoom Commander is the central controller, manager and coordinator of multiple instances (copies) of Zoom Presenter running on remote, network-accessible computers. Zoom Presenter displays media and interactive content across one or multiple display devices in the fullscreen, split-'screen zone' or picture-in-picture layouts. In a 'Video Wall' configuration, Zoom Presenter is used to render Video, Image and Interactive content across multiple display devices transforming the display devices to a single, larger display. In a 'Screen Zone' configuration, Zoom Presenter instances are installed on one or more PCs, playing diverse media and interactive content in multiple screen, zones within each Monitor, TV or Projector display device.

About

Zoom Workforce Engagement Management (WEM) combines Zoom Workforce Management and Zoom Quality Management for contact center operations. Workforce Management forecasts contact volumes across voice, video, messaging, and email, then helps planners build and adjust agent schedules, monitor adherence, and manage intraday staffing. Agents can view schedules and submit time-off or shift requests; supervisors can review staffing and schedule activity. Quality Management uses AI-assisted evaluations and scorecards to assess customer interactions, with speech and text analytics to help identify coaching opportunities and service trends. The cloud-based suite is for customer experience and contact center leaders, workforce planners, quality managers, supervisors, and agents coordinating staffing, interaction reviews, and coaching. Zoom WEM integrates with Zoom Contact Center and is included with the Zoom Contact Center Elite plan.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies searching for a solution to manage, control, schedule & present media

Audience

Contact center and customer experience leaders, workforce planners, quality managers, supervisors, and agents responsible for staffing, schedules, adherence, interaction review, and coaching.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$50 one-time payment
Free Version Not Supported
Free Trial Not Supported

Pricing

$149/user/month
Workforce Engagement Management is included in Zoom Contact Center Elite, priced at $149 per user per month with annual billing or $179 per user per month with monthly billing.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Inmatrix Media Solutions
Founded: 1997
Israel
www.inmatrix.com/zpcommander/

Company Information

Zoom Communications
Founded: 2011
United States
www.zoom.com/en/products/workforce-engagement-management/

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Categories

Categories

Digital Signage Features

Automatic Player Updates Not Supported
Content Scheduling Supported
Media Library Supported
Multi-Screen Support Not Supported
Remote Deployment Not Supported
Remote Display Management Supported
Visual Editor Supported

Integrations

ServiceNow Not Supported
Workday HCM Not Supported
Zendesk Not Supported
Zoom Contact Center Not Supported

Integrations

ServiceNow Supported
Workday HCM Supported
Zendesk Supported
Zoom Contact Center Supported
Claim Zoom Commander and update features and information
Claim Zoom Commander and update features and information
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Claim Zoom Workforce Engagement Management and update features and information