Zoho FSM

Zoho FSM

Zoho
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About

Future-proof your workplace with Zoho BackToWork. The world we live in has changed dramatically and our workplaces are following suit. Digital transformation is no longer a luxury or a distant vision—it's a necessity if businesses want to survive and thrive. Organizations should embrace this change and be prepared for the next normal. Zoho BackToWork lets you make your workplace transition a smooth one. Organizations need to move gradually, and with great care, in order to effectively reshape their workplace for the future. Track the status of your facilities to welcome your staff back to a safer office space. This dashboard empowers top-level management to assess the preparedness of facilities better, view individual employee health statuses, and decide on the right course of action to be taken. You can also assign the hierarchy of approvals for entry, assets, and more, and set up virtual meetings with employees.

About

Zoho FSM is an end-to-end, cloud-based field service management platform. It streamlines operations and helps deliver unparalleled service experiences.  Zoho FSM optimizes the work order management process, from receiving requests and sending estimates to creating work orders and service appointments. It helps schedule the ideal resources based on availability, skill, and proximity on the Dispatch Console. The Zoho FSM mobile app helps in handling tasks on the go. Field agents can access job details, log travel time, enter timesheets, share notes and images, and raise invoices from the job site. Zoho FSM supports one-click invoicing and online payment gateways through the Zoho Finance Suite integration. It also integrates with Zoho CRM and Zoho Inventory for customer management and inventory tracking. Zoho FSM can be tailored to suit different industries. It also allows automating repetitive tasks and connecting with third-party applications for other business functions.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Companies that want to keep their workplace safe for returning employees in today's world

Audience

Service businesses, manufacturers and contractors looking for a one-stop field service management platform

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Free
Free till December 31st 2020
Free Version Supported
Free Trial Not Supported

Pricing

$30 per month
Appointment-based pricing.
Free, Standard and Professional and Premium editions available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.7 / 5
ease 5.0 / 5
features 4.3 / 5
design 4.7 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Zoho BackToWork is a complete platform when it comes to managing the amount of materials available within an office. What I like the most about this platform is that it serves as a database, where you can store a lot of information regarding each of the offices within your company, this platform will help you identify the materials that are needed within each office so that the employee can have a complete and comfortable experience within their office, in addition, this platform is capable of storing a large amount of data Simultaneously, you can store information on all the materials of up to more than 100 or 200 offices at the same time. Another of the things that I like about this platform is that it allows you to eliminate duplicate or repetitive materials, in addition, it has an artificial intelligence system and which ones escape unnecessary materials for a comfortable user experience within each office, this will help you to reduce the costs and general expenses that you have within each office. Other things that I liked about this platform is that it allows me to carry out all kinds of questionnaires and ask general questions to various employees to be able to know exactly if they are prepared to return to the workplace, this platform is capable of allowing me to have a qualification optimal skills that still remain in each employee comas allows me to create personalized questionnaires for each employee and thus question their abilities to function in the workplace. In addition, it also allows me to carry out communication tests between specific employees or work groups, to find out if they are able to have broad communication within all work teams when they return to their offices.
  • Zoho BackToWork is currently one of the best ways to perfect the work area and make all employees feel comfortable, the work area and offices is something that worries us a lot today, because a large part of our employees have been working from home or away from the office due to the problem that has occurred with COVID-19, this platform has been effective in perfecting our office and getting our employees to come to an environment in which they feel comfortable, occupying every one of its needs and ensuring that our employees have access to a series of benefits while working in their office. The things that I liked the most are: 1.- This platform allows us to have a detailed administration and record of the materials that are inside the office and the materials that are missing in each office, this means that if, for example, a disinfectant is missing, some material for daily use inside the office, we can have everything registered within the platform, we can register the amount of materials for daily use that are in the office, and in this way have an exact control and know with that attitude if our employees have all the necessary materials to develop a proper office job, with all the comforts. 2.- Another thing that I love about this platform is that it offers me a much closer monitoring of all my employees, I can know exactly if our employees are ready to return to the office. this platform that allows us to create different questionnaires to obtain specific answers and know exactly if our employees are prepared to return to work in the office, we can carry out a fairly extensive questionnaire to ask them about some things and with the results to see if they are fit to work . 3.- The monitoring of the employees is carried out individually, therefore, this platform is quite important for our work area, we can know how Tito is doing if a specific employee is ready to work or if he is not yet, thanks to the large number of details provided by this platform when carrying out various questionnaires to find out if the employee is prepared. 4.- When a large number of employees need to return to the office area, this platform is totally beneficial, because it allows us to carry out guidelines, meetings and interactions within the same platform, where we can interact, share ideas and various solutions to adapt to our work area, within these guidelines that are made within the application, I can customize some instructions to follow so that employees can personalize their work area, this section also helps employees to Communicate with each other, share responsibilities and much more. 5.- Another of the things that I love about this platform is that it is based on the cloud, so accessing it is quite simple and can be done from any device, you know from your mobile device or your computer. Thanks to the fact that this software works in the cloud, you can be away from your office and at the same time manage the necessary materials and the guidelines required for your work team to return to their office, everything can be done from your cell phone, it is quite simple manage your work team for the return to the office.
  • Zoho BackToWork issues correct strategies to ensure teamwork. Also, Zoho BackToWork manages workflow, by issuing the right persons the correct work areas.

Cons

  • In general, this software has behaved wonderfully, I have never presented any type of displeasure with the functions that it has provided me, since this platform has allowed me to collect precise information about the work performance of each of my employees, and thus be able to qualify each of the jobs they do in their offices, to find out if they are fit to work during office hours. The database of this platform has also behaved wonderfully, which allows me to say that this platform has performed excellent in each of its functions and has given me an extremely good experience, without any type of failures and without any type of loss of information collected in relation to the work experience and performance of each employee.
  • I have no complaints whatsoever regarding this platform, we started using it about two years ago, and the results have been don't leave because this platform has been completely important in getting our employees back to their office of work, as I mentioned before, we started implementing this platform when we had problems with COVID-19, a large part of our employees had to work outside the office to achieve I want another company to continue, so this platform helped us a lot to that our employees could gradually return to their offices. I have never presented any type of failure, all the information that is stored within this platform has remained safe at all times, in addition, all the materials, the registration of the needs of our employees, the registration of the progress of the arrival at the office and many other things have always remained safe.
  • Zoho BackToWork has strategic procedures that are hard to navigate. Some awareness or training will help.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Company Information

Zoho
Founded: 1996
India
www.zoho.com/backtowork/

Company Information

Zoho
Founded: 1996
India
www.zoho.com/fsm/

Alternatives

Infince

Infince

Fingent

Alternatives

FSM Grid

FSM Grid

FSM Global
Nspace

Nspace

IBI Group

Categories

Categories

Contact Tracing Features

AI Virtual Agents Not Supported
Forms / Surveys Supported
Hot Zone Alerting Supported
Journey Mapping Supported
Notifications Supported
Proximity Tracing Not Supported
SMS / Email / Voice Communications Supported
Symptoms Reporting Supported
Test Results Reporting Supported
Wearable Integration Not Supported

Corporate Wellness Features

Activity Tracking Supported
Employee Portal Supported
Financial Wellness Not Supported
Gamification Not Supported
Goal Setting / Tracking Not Supported
Health Coaching Supported
Health Monitoring Supported
Health Risk Assessment Supported
Incentive Management Not Supported
Program Management Not Supported

Workforce Management Features

Budgeting & Forecasting Not Supported
Contractor Management Not Supported
Employee Lifecycle Management Not Supported
Labor Projection Not Supported
Performance Appraisal Not Supported
Recruiting Management Not Supported
Scheduling Supported
Skills Tracking Supported
Time & Attendance Supported
Variable Workforce Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Tradesman Job Management Features

Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
For Builders Supported
For Electricians Supported
For Field Service Businesses Supported
For HVAC Supported
For Plumbers Supported
For Roofers Supported
Invoicing Supported
Job Tracking Supported
Payments Supported
Quoting Supported
Reporting Supported
Scheduling Supported
Time Tracking Supported

Integrations

Bigin by Zoho CRM Not Supported
WhatsApp Not Supported
Zapier Not Supported
Zoho Books Not Supported
Zoho CRM Not Supported
Zoho Desk Not Supported
Zoho Flow Not Supported
Zoho Inventory Not Supported
Zoho Invoice Not Supported

Integrations

Bigin by Zoho CRM Supported
WhatsApp Supported
Zapier Supported
Zoho Books Supported
Zoho CRM Supported
Zoho Desk Supported
Zoho Flow Supported
Zoho Inventory Supported
Zoho Invoice Supported
Claim Zoho BackToWork and update features and information
Claim Zoho BackToWork and update features and information
Claim Zoho FSM and update features and information
Claim Zoho FSM and update features and information