WebFirst

WebFirst

RTI Software
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About

WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.

About

Zapper Edge: cloud-native, enterprise-grade Managed File Transfer (MFT) platform built for secure, compliant, & high-performance file movement across partners, vendors & applications. It serves as the control plane for file operations, enforcing zero-trust security, RBAC with defense-in-depth, SSO, PGP, CMK & policy-driven governance. The platform supports Data Lifecycle Management, Data Loss protection, file upload, download, preview, deletion, and bulk operations with fine-grained access control and immutable audit trails. SIEM-enabled incident reporting & real-time monitoring provide visibility for rapid detection, investigation, & compliance reporting. Azure-native by design, Zapper Edge delivers fast performance, horizontal scalability, zero-ops deployment, and built-in data residency controls. It also includes an AI Agent Orchestration layer with governed API-based data access and a RAG Foundry that enables micro-level, approved data subsets for safe and simplified RAG.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Supported

Audience

Companies searching for a solution to facilitate communication

Audience

Mid-to-large enterprises with stringent security, compliance, and data residency requirements—particularly in Healthcare, Life Sciences, and BFSI.

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$249/month
We provide you with a free trial offer for up to 3 months
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Data Sovereignty and residency for HIPAA compliance. Also, their logs are very helpful in managing audits. It's so simple now that we don't have to run around for audit related evidence.

Cons

  • Everything is DIY. Their support is excellent, so it was fine. But looks like they are launching service also shortly.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

RTI Software
www.rti-software.com/webfirst.html

Company Information

Zapper Edge
Founded: 2025
United States
www.zapperedge.com

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Categories

Categories

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Not Supported
Collaboration Not Supported
Content Management Not Supported
Decision Tree Supported
Discussion Boards Not Supported
Full Text Search Not Supported
Knowledge Base Management Supported
Self Service Portal Not Supported

Managed File Transfer (MFT) Features

API Integration Supported
Authentication / Auditing Supported
Compression Supported
Data Sharing Supported
Data Transmission Protocol Integration Supported
Database Management Supported
Encryption Support Supported
Fail-Over / Load Balancing Supported

Integrations

Amazon RDS Not Supported
Amazon S3 Not Supported
Azure Database for PostgreSQL Not Supported
Azure SQL Managed Instance Not Supported

Integrations

Amazon RDS Supported
Amazon S3 Supported
Azure Database for PostgreSQL Supported
Azure SQL Managed Instance Supported
Claim WebFirst and update features and information
Claim WebFirst and update features and information
Claim Zapper Edge and update features and information
Claim Zapper Edge and update features and information