WebFirstRTI Software
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Related Products
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About
WebFirst is RTI's eCRM module for use by customers and partners. This web interface enables your customers to access a knowledgebase of resolutions to common problems, check the status of open incidents, and report new incidents to support. It facilitates communication, expedites reporting, and provides access to information and help during both business and non business hours without the expense of hiring additional personnel. Appropriate permissions allow authorized customers controlled access to a subset of the information that is available to internal personnel. You can control what they can view and update. Display their own open and recently closed incidents to review their status and optionally enter an activity or message regarding the incident. Download documents, files, fixes, etc that you have made accessible through the File Download Manager feature of CustomerFirst.
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About
Zapper Edge: cloud-native, enterprise-grade Managed File Transfer (MFT) platform built for secure, compliant, & high-performance file movement across partners, vendors & applications. It serves as the control plane for file operations, enforcing zero-trust security, RBAC with defense-in-depth, SSO, PGP, CMK & policy-driven governance. The platform supports Data Lifecycle Management, Data Loss protection, file upload, download, preview, deletion, and bulk operations with fine-grained access control and immutable audit trails. SIEM-enabled incident reporting & real-time monitoring provide visibility for rapid detection, investigation, & compliance reporting. Azure-native by design, Zapper Edge delivers fast performance, horizontal scalability, zero-ops deployment, and built-in data residency controls. It also includes an AI Agent Orchestration layer with governed API-based data access and a RAG Foundry that enables micro-level, approved data subsets for safe and simplified RAG.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Not Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Supported
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Audience
Companies searching for a solution to facilitate communication
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Audience
Mid-to-large enterprises with stringent security, compliance, and data residency requirements—particularly in Healthcare, Life Sciences, and BFSI.
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Not Supported
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
$249/month
We provide you with a free trial offer for up to 3 months
Free Version
Not Supported
Free Trial
Supported
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Reviews/
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Reviews/
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Pros & Cons from Real UsersPros
Cons
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Training
Documentation
Not Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Company InformationRTI Software
www.rti-software.com/webfirst.html
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Company InformationZapper Edge
Founded: 2025
United States
www.zapperedge.com
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Categories |
Categories |
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Knowledge Management Features
Artificial Intelligence (AI)
Not Supported
Cataloging / Categorization
Not Supported
Collaboration
Not Supported
Content Management
Not Supported
Decision Tree
Supported
Discussion Boards
Not Supported
Full Text Search
Not Supported
Knowledge Base Management
Supported
Self Service Portal
Not Supported
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Managed File Transfer (MFT) Features
API Integration
Supported
Authentication / Auditing
Supported
Compression
Supported
Data Sharing
Supported
Data Transmission Protocol Integration
Supported
Database Management
Supported
Encryption Support
Supported
Fail-Over / Load Balancing
Supported
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Integrations
Amazon RDS
Not Supported
Amazon S3
Not Supported
Azure Database for PostgreSQL
Not Supported
Azure SQL Managed Instance
Not Supported
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Integrations
Amazon RDS
Supported
Amazon S3
Supported
Azure Database for PostgreSQL
Supported
Azure SQL Managed Instance
Supported
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