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About

Voiceflow is an AI customer experience platform that helps teams build, launch, and scale advanced AI agents for support, lead generation, and other customer-facing workflows. It gives product, CX, support, engineering, and enterprise teams tools to design intelligent workflows, deploy integrated agents, and improve agents over time without full rebuilds. The platform supports omnichannel experiences across web, phone, and mobile, allowing businesses to create consistent AI-powered conversations across customer touchpoints. Voiceflow includes an agent builder, deterministic workflows, global instructions, guardrails, APIs, functions, observability tools, and production environments for development, staging, and launch. Its Agentic Context Engine helps turn complex conversations into enriched customer experiences while supporting high-volume usage and low-latency voice interactions.

About

Yuma AI is an advanced customer service automation platform tailored for e-commerce businesses, utilizing generative AI to provide human-like responses across various channels. It autonomously manages tasks such as order modifications, subscription adjustments, and handling returns, thereby reducing manual workloads and enhancing operational efficiency. By integrating seamlessly with platforms like Shopify, Gorgias, and Zendesk, Yuma AI ensures real-time access to customer data, enabling personalized interactions that boost satisfaction and loyalty. Its capabilities extend to social media moderation, feedback management, and multilingual support, allowing businesses to maintain a consistent and responsive presence across all customer touchpoints. With Yuma AI, companies can achieve significant reductions in response times and operational costs while scaling their support services effectively.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Voiceflow is best suited for CX teams, support leaders, product teams, engineers, enterprises, call centers, and businesses that need to build, launch, test, and scale AI agents across customer service, sales, lead generation, and omnichannel support workflows

Audience

Ecommerce brands and D2C merchants aiming to automate customer support, enhance ticket resolution efficiency, and streamline overall support operations.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$40 per editor per month
Free Version Supported
Free Trial Supported

Pricing

$350 per month
$350/month for 500 automated resolutions
$650/month for 1,000 automated resolutions
$900/month for 1,500 automated resolutions
Enterprise: From 15,000 automated resolutions per year
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Voiceflow
Founded: 2019
United States
www.voiceflow.com

Company Information

Yuma AI
Founded: 2022
United States
yuma.ai/

Alternatives

Alternatives

AIssist.io

AIssist.io

Aissist.io
Kodif

Kodif

KODIF

Categories

Agentic AI Supported
AI Agent Builders Supported
AI Agents Supported
AI Voice Agents Supported
Chatbot Supported
Conversational AI Supported

Categories

Agentic AI Supported
AI Agents Supported
Chatbot Supported

Chatbot Features

Call to Action Not Supported
Context and Coherence Not Supported
Human Takeover Not Supported
Inline Media / Videos Not Supported
Machine Learning Supported
Natural Language Processing Supported
Payment Integration Not Supported
Prediction Not Supported
Ready-made Templates Supported
Reporting / Analytics Not Supported
Sentiment Analysis Not Supported
Social Media Integration Supported

Integrations

Axis LMS Supported
BigCommerce Not Supported
Ejentum Supported
FirstHelm Supported
Gorgias Not Supported
JSON Supported
JavaScript Supported
Rime Supported
Shopify Not Supported
Workers by Delos Supported
Zendesk Not Supported

Integrations

Axis LMS Not Supported
BigCommerce Supported
Ejentum Not Supported
FirstHelm Not Supported
Gorgias Supported
JSON Not Supported
JavaScript Not Supported
Rime Not Supported
Shopify Supported
Workers by Delos Not Supported
Zendesk Supported
Claim Voiceflow and update features and information
Claim Voiceflow and update features and information
Claim Yuma AI and update features and information
Claim Yuma AI and update features and information