Zo by ZocdocZocdoc
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Related Products
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About
Vocca is a cloud-based AI voice agent for healthcare organizations that handles patient calls and appointment workflows. It answers inbound calls around the clock, books, reschedules and cancels appointments in existing scheduling or patient management systems, and responds to questions about visits and preparation. It can also send confirmations and reminders, make outbound follow-up calls, manage waitlists, and route urgent or complex requests to staff with a call summary. A dashboard gives teams visibility into calls and bookings across locations. Vocca provides workflows for more than 20 specialties, including medical imaging, dentistry, ophthalmology, primary care and hospitals, and connects natively with more than 20 scheduling and patient management systems. The service is designed for healthcare practices and groups seeking to manage patient access and call workloads without replacing their existing software.
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About
Zo by Zocdoc is an AI-powered phone assistant that instantly answers inbound scheduling calls, bypassing hold times and outdated IVR menus, and books patient appointments directly into existing EHR systems using natural, conversational language. It handles unlimited, concurrent calls 24/7, autonomously resolving up to 70% of scheduling inquiries and escalating only the most complex cases to human staff. Zo is configurable to practices’ specific booking rules, integrates seamlessly with their phone systems and EHR platforms, and intelligently routes patients, such as directing routine requests to nurse practitioners while prioritizing complex needs for physicians. Practices are invoiced per successfully scheduled appointment (no upfront fees, time-based charges, or long-term contracts), making it a low-risk deployment. Early adopters report average call resolution times under 3 minutes and 30 seconds with zero hold time, and patient satisfaction ratings exceed 80%.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Medical, dental and specialty practices, healthcare groups and hospitals that want to automate patient phone calls and appointment scheduling.
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Audience
Medical practices and healthcare providers seeking a solution to eliminate patient hold times, boost appointment scheduling efficiency, and enhance care access
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Support
Phone Support
Supported
24/7 Live Support
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Online
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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API
Offers API
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API
Offers API
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Screenshots and Videos |
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Pricing
No information available.
Free Version
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Free Trial
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Pricing
Free
Free Version
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Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Not Supported
Webinars
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Live Online
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In Person
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Company InformationVocca
Founded: 2024
United States
vocca.com/en
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Company InformationZocdoc
Founded: 2007
United States
www.zocdoc.com/about/ai-phone-assistant/
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