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About

Vertask is an all-in-one SaaS platform for support and project teams — helpdesk ticketing, task management, and collaboration in a single tool without the enterprise bloat. Incoming email is automatically converted into trackable tickets with unique tracking IDs, inline images, and reply routing, so nothing slips through the cracks and every conversation stays tied to its task. Work is organized on flexible kanban boards with drag-and-drop columns and a fast or as a list, with a mobile-friendly interface you can install as a progressive web app. A built-in AI assistant helps teams triage, draft responses, and resolve work faster, while powerful full-text search spans tickets, contracts, locations, and your knowledge base so answers are always a search away. From support desks to client projects to internal task tracking, Vertask brings your tickets, tasks, and team knowledge together in one place — with a free trial to get started.

About

Use the drag & drop process flowchart builder and embed video, docs & guidance to make things clear. Execute as dynamic task checklists with automated notifications, dependent dates and owners for every step. View all task progress, what is on track and what is overdue, using summary dashboards or detail reports. Communicate, @mention & resolve issues as a team (even Guests), keeping a record of everything discussed. Manage audits, feedback, track process success and record ‘why not done’, with audit trails and timestamps throughout. Use the drag & drop process flowchart builder and embed video, docs & guidance to make things clear. Execute as dynamic task checklists with automated notifications, dependent dates and owners for every step. View all task progress, what is on track and what is overdue, using summary dashboards or detail reports-

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies that need an IT helpdesk task management, ticketing and knowledgebase.

Audience

SMEs interested in a powerful workflow management platform

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$6 per user per month
Free ticketing system tier,
Full helpdesk solution starts at $6/agent
Free Version Supported
Free Trial Supported

Pricing

$70 per month (inc. 5 users)
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Vertask
Founded: 2020
United States
vertask.com

Company Information

beSlick
Founded: 2017
United Kingdom
beslick.com

Alternatives

Alternatives

Track-It!

Track-It!

BMC Helix
EvantoDesk

EvantoDesk

Evanto

Categories

Help Desk Supported
Project Tracking Supported

Categories

Project Tracking Features

Collaboration Tools Not Supported
Cost-to-Completion Tracking Not Supported
Gantt Charts Not Supported
Kanban Board Supported
Milestone Tracking Not Supported
Percent-Complete Tracking Supported
Prioritization Not Supported
Status Tracking Supported
Time & Expense Tracking Not Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Supported
Community Forums Not Supported
Customizable Branding Not Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Not Supported
Real-time Chat Not Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Knowledge Management Features

Artificial Intelligence (AI) Supported
Cataloging / Categorization Not Supported
Collaboration Supported
Content Management Supported
Decision Tree Not Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Business Process Management Features

Access Controls / Permissions Not Supported
Alerts / Notifications Not Supported
Business Process Automation Not Supported
Business Rules Management Supported
Collaboration Supported
Process Change Tracking Supported
Process Mapping Supported
Process Modeling & Design Supported
Visual Workflow Management Not Supported

Integrations

Zapier Supported
Wufoo Not Supported

Integrations

Zapier Supported
Wufoo Supported
Claim Vertask and update features and information
Claim Vertask and update features and information
Claim beSlick and update features and information
Claim beSlick and update features and information