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About

Venntive is a true complete CRM, a Business OS that eliminates tech stacks and silos. A seamless platform that allows users to manage the entire customer lifecycle from first touch throughout the entire customer lifecycle. Venntive includes all the tools you'd want in a marketing automation stack, a sales stack, customer success/engagement, customer support, and operations. While there is virtually no need to integrate third party apps, we re in Zapier as CRM Connector and have an API. No-code customization eliminates the aggravation of ongoing expense and time to customize or update your Venntive instance. Finally, Venntive is extremely cost-effective from the very beginning which means cost-cutting does not mean a reduction in staff. Venntive is the smart, effective B2B SaaS solution to build, scale, and manage your business from day one.

About

Elevio is a knowledge platform that helps companies capture, deliver, measure and evolve their product knowledge. We help growing teams reduce their support loads and enterprise teams better manage their knowledge requirements. Deliver contextual answers to customers or give your support agents the right info as they need it. Reduce support loads, increase customer success and create custom knowledge experiences for your product. Is your team utilising Knowledge Centred Service (KCS)? With Hub, your whole team can collaborate to make sure your docs are up to date, accurate, and as detailed as they need to be. Based on user feedback and data analysis, it's the backbone of continuous user education.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

SMEs and startups, 5-200 people

Audience

Software, B2B, SaaS. Support teams small to enterprise. Product teams. Content Creators.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$150.00/month
Pricing is based on valid contact emails and seats (Shared Users). Starts at $150.00/month for 1,500 contacts and 2 seats
Free Version Not Supported
Free Trial Supported

Pricing

$99.00
We offer tiered pricing based on your needs.

Startups to Enterprise.
Need higher volume, SLA's or custom terms?
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.7 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Easy to use and set up. Good set of features. Helps in learning the product. Enhances product knowledge.
  • Elevio provides on demand help to our customers. Content management tool is inbuilt. Highly customisable features. Save lots of time and energy in creating content. Very easy to use and understand no training or video tutorial is required for beginners as well. Great customer service.
  • Intuitive user interface and easy to navigate for the user end. Works smooth and flawless. Clean widget to add to the business website. Simple to display knowledge base. Contextual user support.
  • Robust analytics to improve knowledge centre service. Best integration supports. Quick helps and easy to short QnA. Easy ticketing system.
  • - The feature set is pretty rich and helps us create the kind of support content that leaves no room for doubt in the customer. - The ticket deflection feature is a great tool and saves us and our customers so much time.

Cons

  • There isn't much when it comes to thinking of cons other than the price aspect.
  • Very good software, easy to use and understand. No dislikes till now.
  • The chatbot is missing in elevio. No other cons. You can try it's a worthy tool.
  • I never encountered any problem with this platform.
  • Everything from the features to the CSS styling could use a bit of flexibility as not all businesses are different and so are their customer demographics.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Venntive
Founded: 2010
United States
venntive.com

Company Information

elevio
Founded: 2015
Australia
elev.io

Alternatives

Alternatives

Hippo

Hippo

JungleWorks
BlueCamroo

BlueCamroo

BlueCamroo Inc.

Categories

Categories

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Supported
Community Management Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Supported

Customer Success Features

Account Alerts Supported
Account Management Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Supported
Health Score Supported
Onboarding Supported
Revenue Management Supported
Usage Tracking / Analytics Supported
Win / Loss Analysis Supported

Enterprise Content Management (ECM) Features

Archiving & Retention Supported
Collaboration Tools Supported
Content Lifecycle Management Not Supported
Digital Asset Management Supported
Document Management Supported
Electronic Signature Supported
Information Governance Supported
Mobile Access Supported
Search Supported
Version Control Not Supported
Workflow Management Supported

Learning Management Systems (LMS) Features

Academic / Education Not Supported
Asynchronous Learning Not Supported
Blended Learning Supported
Built-In Course Authoring Supported
Corporate / Business Supported
Customizable Supported
eCommerce Supported
eLearning Companies Supported
Gamification Not Supported
Learner Portal Supported
Mobile Learning Supported
Open Source Not Supported
SCORM Compliance Supported
Synchronous Learning Supported
Video Conferencing Not Supported

Marketing Automation Features

A/B Testing Supported
Analytics / ROI Tracking Supported
Artificial Intelligence Not Supported
Content / Blogging Platform Supported
Customizable CTAs Supported
Drip Campaigns Supported
Dynamic Content Supported
Landing Pages / Web Forms Supported
Lead Scoring Supported
Sales Intelligence Supported
Search Marketing Not Supported
Segmentation Supported
Social Marketing Supported
Website Visitor Tracking Supported

Project Management Features

Agile Methodologies Supported
Budget Management Supported
Client Portal Supported
Collaboration Tools Supported
Cost-to-Completion Tracking Supported
Customizable Templates Supported
Gantt Charts Supported
Idea Management Supported
Kanban Board Supported
Milestone Tracking Supported
Portfolio Management Supported
Resource Management Supported
Time & Expense Tracking Supported
Traditional Methodologies Supported

Customer Engagement Features

Analytics Supported
Churn Management Not Supported
Communication Management Supported
Community Management Supported
Content Syndication Supported
Feedback Collection Supported
Gamification Not Supported
Live Chat Supported
Video Content Not Supported

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Not Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Content Management Features

Audio Content Supported
Customizable Templates Not Supported
Document Indexing Not Supported
E-forms Supported
Full Text Search Supported
Image Editor Supported
SEO Management Supported
Text Editor Supported
Version Control Supported
Video Content Supported
Website Management Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Not Supported
Knowledge Management Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Help Desk Features

Alerts / Escalation Not Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Not Supported
IT Asset Management Not Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Not Supported
Multi-Channel Communication Not Supported
Multiple Brands / Products Supported
Network Monitoring Not Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Not Supported
Discussion Boards Not Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Review Management Features

Campaign Management Supported
Dashboard Supported
Negative Feedback Management Supported
Response Management Not Supported
Review Monitoring Supported
Review Notification Supported
Review Request Supported
Sentiment Analysis Not Supported
Social Sharing Not Supported
White Label Not Supported

Integrations

Olark Supported
Zapier Supported
Chatra Not Supported
Freshchat Not Supported
Freshdesk Not Supported
Help Scout Not Supported
HelpDocs Not Supported
Indent Not Supported
Intercom Not Supported
Klaus Not Supported
Kustomer Not Supported
LiveChat Not Supported
Motileo Not Supported
Salesforce Not Supported
SnapEngage Not Supported
Stackreaction Not Supported
Statuspage Not Supported
Zendesk Not Supported

Integrations

Olark Supported
Zapier Supported
Chatra Supported
Freshchat Supported
Freshdesk Supported
Help Scout Supported
HelpDocs Supported
Indent Supported
Intercom Supported
Klaus Supported
Kustomer Supported
LiveChat Supported
Motileo Supported
Salesforce Supported
SnapEngage Supported
Stackreaction Supported
Statuspage Supported
Zendesk Supported
Claim Venntive and update features and information
Claim Venntive and update features and information
Claim elevio and update features and information
Claim elevio and update features and information