VServiceManagement

VServiceManagement

Vertical Solutions
WinSIMS

WinSIMS

ACA Systems
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+

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About

VServiceManagement is a cloud-first solution designed for today’s complex post-sales service environments. Superior warranty and entitlement management controls and best-in-class field service operations management together in one package with the ability to design and implement your own business processes. Deliver consistently excellent service, track operations, and build new services to delight your customers. VContactCenter is a cloud-first solution designed for today’s multichannel, multi-client contact centers. Everything you need to optimize the customer relationship – agent guidance, CTI integration, build-your-own business process workflows – along with controls to manage the efficiency of your back-end operations. ACCO Brands is well known for office supplies and office equipment, including sophisticated binding and laminating machines. The company uses VServiceManagement to enable its service techs to easily manage all aspects of their service calls.

About

WinSIMS maintains installation/project records for customers, under 10 broad headings, e.g. Site Visit History, contract data, notes, documents, installed specification Items, etc. Strong analysis, reporting facilities and full integration with MS Office allow routine tasks such as scheduling engineers, periodic invoicing, customer correspondence and reporting to be done with minimal effort. Sophisticated diary facilities allow engineers' activities to be scheduled and controlled. WinSIMS can be integrated into different account packages including, Sage Line 50, Line 100, and Pegasus Opera. Integrates closely with each of the other products we produce Is written specifically to run on the 32-bit Windows platform. Uses industry-standard ODBC compliant data storage. Integrates closely with MS Office. Has extensive and sophisticated data analysis and reporting features. Can be extensively tailored to match your company’s specific needs.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Not Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Audience

Companies searching for a solution to manage all aspects of their service calls

Audience

Companies searching for a solution to manage and improve their operations

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Vertical Solutions
Founded: 1986
United States
www.vertsol.com

Company Information

ACA Systems
Founded: 1994
United Kingdom
www.acasystems.co.uk/products/

Alternatives

AbacusCloud

AbacusCloud

AbacusGroup

Alternatives

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Joblogic

Joblogic

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VORTEX FSM

VORTEX FSM

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ServiceLine

ServiceLine

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Categories

Categories

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Not Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Not Supported
Payment Collection in the Field Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Supported

Field Service Management Features

Billing & Invoicing Supported
Contact Database Supported
Contract Management Supported
Customer Database Supported
Dispatch Management Supported
Electronic Signature Not Supported
Inventory Management Supported
Mobile Access Supported
Payment Collection in the Field Supported
Quotes / Estimates Supported
Routing Not Supported
Scheduling Supported
Service History Tracking Supported
Time Clock Supported
Work Order Management Not Supported

Integrations

Xinix Not Supported

Integrations

Xinix Supported
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