+
+

Related Products

  • Eurekos
    83 Ratings
    Visit Website
  • ClickLearn
    67 Ratings
    Visit Website
  • Bridge
    481 Ratings
    Visit Website
  • Process Street
    1,119 Ratings
    Visit Website
  • CrankWheel
    220 Ratings
    Visit Website
  • Sogolytics
    868 Ratings
    Visit Website
  • Pipefy
    592 Ratings
    Visit Website
  • EasySend
    28 Ratings
    Visit Website
  • Forethought
    166 Ratings
    Visit Website
  • Connecteam
    10,177 Ratings
    Visit Website

About

Userlane is a no-code Digital Adoption Platform that is designed to maximize software adoption by allowing anyone to master any software instantly. This is made possible with our step-by-step interactive guidance technology and on-demand Virtual Assistant that offers contextual and tailored support to software users whenever they need it. Our solution can be used for both employee onboarding and training (enterprise digital adoption) as well as customer onboarding and self-service (for software vendors). Our step-by-step, on-screen interactive guides lead users through digital processes in any browser-based software in real-time, helping them achieve their goals quickly and effortlessly. Userlane onboards employees and customers faster, reduces support tickets and costs (by up to 75%) and increases user satisfaction and productivity. Our DAP is the ideal solution for enterprises with a global, distributed workforce wanting to automate and scale their software training and support.

About

livepro is the perfect Knowledge Management solution for Customer Service/Experience - whether it be on the phone, behind the counter, in the field or customer self-service, livepro has the tools to improve cx scores, cut training times, improve compliance and boost staff engagement with confidence. livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents, not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down. Increase Customer Satisfaction by reducing AHT up to 25% and cutting transfers by up to 35%. Improved Staff Engagement and Induction-Training Periods cut by 50% or more. Improve Compliance & Risk with Authored Only Content & SOC Certified Secured Data.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

While we focus on the enterprise market, our solution is still available to SMBs. Large organizations work with us to maximize digital adoption for both internal- and external-facing applications.

Audience

Enterprises and companies in need of a customer experience knowledge management solution to connect with customers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 4.7 / 5
features 4.3 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 4.8 / 5
ease 4.7 / 5
features 4.4 / 5
design 4.8 / 5
support 4.9 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Userlane
Founded: 2015
Germany
www.userlane.com

Company Information

livepro
Founded: 2001
Australia | USA
www.livepro.com

Alternatives

Alternatives

Universal Knowledge

Universal Knowledge

Knowledge Powered Solutions Ltd
KnowledgeIQ

KnowledgeIQ

Knosys
ScreenSteps

ScreenSteps

Blue Mango Learning Systems

Categories

Categories

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Training Features

Academic / Education
Asynchronous Learning
Blended Learning
Built-In Course Authoring
Built-in LMS
Certification Management
Corporate / Business
eCommerce
Learner Portal
Mobile Learning
Simulation
Synchronous Learning
Training Companies

Customer Success Features

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Digital Adoption Platforms Features

Audience Segmentation
Content Creation
Contextual Guidance
Data Validation
In-App Training
Launch Management
Multi-Language
Self Service Tools
Surveys & Feedback
User Onboarding

Onboarding Features

Course Management
Document Management
E-Verify / I-9 Forms
Electronic Forms
Electronic Signature
Employee Handbook
Employee Portal
File Management
Job Description Management
Orientation Management
Self Service Portal
Task Management
Tax Forms
Training Management

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management Features

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions Features

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Integrations

Salesforce
Zendesk
Confluence
Freshdesk
Genesys Cloud CX
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Service Management
Microsoft Dynamics 365
Microsoft Teams
NiCE CXone Mpower
Oracle Fusion Cloud ERP
Slack
V-Person
Workday HCM

Integrations

Salesforce
Zendesk
Confluence
Freshdesk
Genesys Cloud CX
Google Analytics
HubSpot CRM
HubSpot Customer Platform
Jira
Jira Service Management
Microsoft Dynamics 365
Microsoft Teams
NiCE CXone Mpower
Oracle Fusion Cloud ERP
Slack
V-Person
Workday HCM
Claim Userlane and update features and information
Claim Userlane and update features and information
Claim livepro and update features and information
Claim livepro and update features and information