Userback vs. WebMaxy Analyzer Comparison


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Serving over 130K global brands in 30+ languages, Zendesk simplifies business complexity to create meaningful customer connections. Headquartered in San Francisco, it operates worldwide. 8,478 Ratings Visit Website Project Insight Project Insight is a strategic project and portfolio management software that gives companies a complete picture of the work happening across their entire organization. Streamline workflows, automate processes, enhance collaboration, and capture project data points from all your teams and systems in one central command center so you can make confident decisions about business. Manage work at the project, program or portfolio levels and integrate with the tools you already use, including Azure DevOps, Jira, Microsoft, Salesforce, and ServiceNow, and HubSpot to eliminate the need to manually key in data across teams. 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About Userback is the leading user feedback and bug tracking solution for software teams looking to understand users and build better products. With Userback, you can collect metadata-enriched visual feedback and gain deep insights into your user's sentiment and behavior with in-app surveys like NPS, CES, and CSAT metrics. Add deep context to any piece of feedback via full session replay features. Create user segments and track every user from the moment they log in. Survey only the cohorts that are important to you and understand your user experiences throughout the entire lifecycle from trial to churn. Wrap it all up with branded feature portals, and public roadmaps, and a centralized location for all your feedback to reduce feedback overhead by 70% and increase feedback closure times by 10X. No code? No problem. Start instantly with a code-free browser extension, perfect for internal QA and bug tracking.	About Webmaxy Analyzer provides real-time user insights, heatmaps, surveys & polls, funnel view and form analytics. Get access to your users’ journey videos and know the features that appeal the most to your customers. By knowing your visitors, you can enhance their website experience and boost conversion rates. WebMaxy Analyzer is used by digital marketers, owners, product marketers, and other decision-makers to make an informed decisions. It is simple to use, powerful, and easily integrates with your present tech sack. It helps you find the missing dots in analyzing user behavior. Get qualitative data that improve your web app and website by understanding how your users interact with your website and where they click through heatmaps, you can position your CTAs accordingly. Webmaxy Analyzer can help you make data-driven & informed decisions. With Webmaxy Analyzer, you can know and understand your visitors, enhance their website experience and boost conversion rates.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Product Managers, SaaS Companies, Web Developers, QA Testers, Website Owners, CX Managers	Audience Ecommerce, Digital Marketing Agencies, Banking And Securities, Media & Entertainment, Govenment
Support Phone Support Supported 24/7 Live Support Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $29 per month Team: $29/month. For growing teams managing feedback more effectively. Business: $79/month. For scaling teams needing more advanced tools. Business Plus: $159/month. For enterprise teams requiring extra control and support. Free Version Supported Free Trial Not Supported	Pricing $33/month Plus $33/Month Business $99/Month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 4.9 / 5 ease 4.8 / 5 features 4.7 / 5 design 4.8 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 5.0 / 5 ease 4.7 / 5 features 5.0 / 5 design 4.7 / 5 support 4.8 / 5 Read all reviews
Pros & Cons from Real Users Pros - It is easy to install and set up. - All the feedback gets shown on the main dashboard. - The learning curve of the tool is quite low. - The load time is really low. Good tool for working on web projects and communicating what needs to be done between team mates and clients. -- Ease of Use -- Customizable -- Integrations -- Can be white labeled -- Ability to attach screen events and logs -- Automatic screenshot inclusion It's super easy to use for clients and our internal team. We use it to demo web designs as well as creatives for our clients. The tool is simple to use and easy to implement on a site. We like that anyone can provide feedback on the site. Cons Userback provides what it claims, there can be some improvement in the UI, but other than that everything is good. It's a bit of learning curve. You have to put some code into the site but it works. -- Would be great to have chat functionality. The button can be moved to a different part of the page, but we don't want to clutter the page with too many buttons, so we had to choose between Userback and a chatbot/Intercom/Drift. We use the feedback function but it's not interactive so it's not quite the same. There aren't currently any cons that I can think of. Userback is indispensable for us to manage client projects. We don't have any real concerns with how the tool works.	Pros & Cons from Real Users Pros Easy to integrate, user-friendly interface, reasonable price, decent features, and good customer service. It is easy to use and provides helpful insights. Live session recordings can be accessed anytime and heatmaps are available until manually deleted. Session replay feature allow me to find out what was wrong with my website visitors. What challenges they were facing. It's great tool allow us to view Sessions as well as Heatmap. Easy to set up, simple dashboard, session recordings and analytics, surveys & polls, and heatmaps. Good customer service and support team. Reasonable price, decent features, and good customer service. Survey & Feedback Tools are great to use. Cons Session recordings cannot be customized. Otherwise good tool. I didn’t find any downsides to using WebMaxy. Good for me! None. They can have Live Session feature where we can view live user session interaction. I’ve got no cons in my mind. Their free plan is good for trial. Session recordings are not configurable. No other cons for me.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported
Company Information Userback Founded: 2016 Australia www.userback.io	Company Information WebMaxy Founded: 2010 India www.webmaxy.co
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Categories Bug Tracking Supported Complaint Management Supported Customer Experience Supported Customer Feedback Supported Customer Success Supported Design Feedback Supported Digital Experience Platforms (DXP) Supported Feature Management Supported Issue Tracking Supported Product Management Supported Session Replay Supported Usability Testing Supported User Research Supported UX Supported Visual Feedback Supported	Categories Customer Experience Supported Customer Feedback Supported Customer Journey Mapping Tools Supported Heatmap Supported Marketing Analytics Supported Session Replay Supported Survey Supported User Research Supported UX Supported Visual Feedback Supported Web Analytics Supported Website Optimization Tools Supported
Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Customer Feedback Features Alerts / Notifications Supported Behavior Analytics Supported Bug Reports Supported Community Feedback Tools Supported Live Chat Not Supported Negative Feedback Management Supported Net Promoter Score (NPS) Supported Screenshot / Screen Capture Supported Surveys Supported User Testing Tools Supported Video Feedback Supported Visual Feedback Tools Supported Voice of the Customer (VoC) Supported Website Feedback Supported Session Replay Features Eye Tracking Not Supported Form Analytics Not Supported Heatmaps Not Supported Mouse Tracking Supported Optimization Tools Not Supported Session Recording Supported Surveys Supported User Experience Analysis Supported User Feedback Supported Visitor Segmentation Supported UX Features Animation Not Supported For Mobile Supported For Websites Supported Heatmaps Not Supported Prototyping Not Supported Screen Activity Recording Supported Unmoderated Testing Supported Usability Testing Supported User Journeys Supported User Research Supported Show More Features Bug Tracking Features Backlog Management Supported Filtering Supported Issue Tracking Supported Release Management Not Supported Task Management Supported Ticket Management Supported Workflow Management Supported Complaint Management Features Case Management Not Supported Complaint Classification Supported Corrective Actions (CAPA) Not Supported Customer Complaint Tracking Supported Feedback Management Supported Forms Management Not Supported Issue Tracking Supported Quality Assurance Management Supported Routing Supported Self Service Portal Not Supported Social Media Monitoring Not Supported Survey Management Supported Customer Success Features Account Alerts Not Supported Account Management Not Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Not Supported Health Score Not Supported Onboarding Not Supported Revenue Management Not Supported Usage Tracking / Analytics Supported Win / Loss Analysis Not Supported Digital Experience Platforms (DXP) Features Alerts / Notifications Supported Auto-Tagging Supported Blogs Not Supported Calendar Not Supported Content Modeling Not Supported Digital Asset Management Not Supported File Sharing Not Supported Form Builder Not Supported Forums / Message Boards Not Supported Headless CMS Not Supported Knowledge Base Not Supported Performance Monitoring Not Supported Personalization / Segmentation Not Supported Reporting / Analytics Supported Surveys / Polls Supported Templates Supported User Management / Permissions Supported Version Control Not Supported Wiki Not Supported Workflow Management Supported Issue Tracking Features Assignment Management Supported Dashboard Supported Escalation Management Supported Issue Auditing Not Supported Issue Scheduling Supported Knowledge Base Not Supported Project Management Supported Recurring Issues Not Supported Scheduling Not Supported Task Management Supported Product Management Features Collaboration Supported Feedback Collection Supported Idea Management Supported Milestone Tracking Not Supported Prioritization Supported Product Roadmapping Supported Release Management Not Supported Requirements Management Not Supported Resource Management Not Supported Workflow Management Supported Usability Testing Features A/B Testing Not Supported Annotations Supported Audience Targeting Supported Heatmaps Not Supported Impression Testing Not Supported Mobile Testing Supported Moderated Usability Testing Not Supported Prototype Testing Not Supported Quantitative Metrics Not Supported Remote User Testing Supported Reporting / Analytics Supported Surveys and Feeback Supported Video Recording / Transcription Supported	Customer Experience Features Action Management Supported Analytics Supported Customer Segmentation Supported Dashboard Supported Feedback Management Supported Knowledge Management Supported Multi-Channel Collection Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Supported Customer Feedback Features Alerts / Notifications Supported Behavior Analytics Supported Bug Reports Not Supported Community Feedback Tools Supported Live Chat Supported Negative Feedback Management Supported Net Promoter Score (NPS) Not Supported Screenshot / Screen Capture Supported Surveys Supported User Testing Tools Not Supported Video Feedback Not Supported Visual Feedback Tools Supported Voice of the Customer (VoC) Not Supported Website Feedback Supported Session Replay Features Eye Tracking Not Supported Form Analytics Supported Heatmaps Supported Mouse Tracking Supported Optimization Tools Supported Session Recording Supported Surveys Supported User Experience Analysis Supported User Feedback Supported Visitor Segmentation Supported UX Features Animation Not Supported For Mobile Supported For Websites Supported Heatmaps Not Supported Prototyping Supported Screen Activity Recording Supported Unmoderated Testing Not Supported Usability Testing Not Supported User Journeys Supported User Research Supported Show More Features Customer Journey Mapping Tools Features Action Management Not Supported Attribution Modeling Not Supported Behavioral Analytics Supported Collaboration Not Supported Customer Profiles Not Supported Data Import / Export Supported Predictive Analytics Not Supported Surveys & Feedback Supported Templates Supported Heatmap Features Behavioral Mapping Supported Dashboard Supported Dynamic Maps Supported Element Analytics Supported Embeddable Maps Not Supported For Sales Supported For Science Not Supported Radial Mapping Not Supported Territorial Mapping Not Supported Website Analytics Supported Marketing Analytics Features A/B Testing Supported Campaign Management Supported Channel Attribution Supported Customer Journey Mapping Supported Dashboard Supported Performance Metrics Supported Predictive Analytics Supported ROI Tracking Supported Social Media Metrics Supported Website Analytics Supported Survey Features Custom Survey URLs Supported Data Analysis Tools Supported Email Marketing Not Supported Mobile Survey Supported Offline Response Collection Supported Paper Survey Not Supported Question Branching Supported Question Library Supported Site Intercept Survey Supported Skip Logic Supported Supports Audio / Images / Video Supported Web Analytics Features Campaign Management Supported Conversion Tracking Not Supported Form Analytics Supported Goal Tracking Not Supported Keyword Tracking Not Supported Multiple Site Management Not Supported Pageview Tracking Supported Referral Source Tracking Not Supported Site Search Tracking Supported Time on Site Tracking Supported User Interaction Tracking Supported Website Optimization Tools Features Competitor Analysis Supported Content Management Supported Keyword Research Tools Supported Link Management Supported Performance Metrics Supported Problem Area Alerts Supported
Integrations Shopify Supported WordPress Supported Zapier Supported Azure DevOps Server Supported BigCommerce Not Supported ClickUp Supported Drupal Not Supported GitLab Supported Integrately Supported Jira Supported Microsoft Teams Supported Notion Supported PrestaShop Not Supported Smarty Software Not Supported Squarespace Not Supported Teamwork.com Supported Unbounce Not Supported Webflow Not Supported Wix Not Supported WooCommerce Not Supported Show More Integrations View All 25 Integrations	Integrations Shopify Supported WordPress Supported Zapier Supported Azure DevOps Server Not Supported BigCommerce Supported ClickUp Not Supported Drupal Supported GitLab Not Supported Integrately Not Supported Jira Not Supported Microsoft Teams Not Supported Notion Not Supported PrestaShop Supported Smarty Software Supported Squarespace Supported Teamwork.com Not Supported Unbounce Supported Webflow Supported Wix Supported WooCommerce Supported Show More Integrations View All 21 Integrations
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